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Technical Writer Resume

Richmond, VirginiA

SUMMARY:

  • Experienced Technical Communicator skilled in audience analysis, design of learning tools, project management, end user training, and process and standards development, with subject matter expertise in multiple industries.
  • Over 25 years of experience as a technical communicator
  • Proficient in corporate training techniques; formally trained and licensed educator
  • Extensive project management background, often with supervisory and budgetary responsibilities
  • Highly self - motivated employee; many years of employment as a solo writer and telecommuter

TECHNICAL SKILLS:

Software: Microsoft Office Suite, including Visio; Microsoft SharePoint, OneDrive, and Office 365; Adobe Acrobat, Captivate, Dreamweaver, Flash, FrameMaker, Fireworks, and Photoshop; TechSmith Snagit and Camtasia Studio; Atlassian Confluence and JIRA; Articulate Storyline; Salesforce.com ServiceDesk Plus; ServiceNow; RoboHELP Office

Languages: HTML, Cascading Style Sheets, JavaScript, some familiarity with PHP, Python and XML

PROFESSIONAL EXPERIENCE:

TECHNICAL WRITER

Confidential, Richmond, Virginia

Responsibilities:

  • Designed and developed policy and procedure documents in response to departmental security audits
  • Successfully implemented the department’s first technical knowledge base for internal support personnel
  • Currently revitalizing a neglected documentation and training suite for a flagship product

TECHNICAL WRITER

Confidential, Richmond, Virginia

Responsibilities:

  • Responsible for all technical writing deliverables in the IT Global Delivery department
  • Established policies for composition, categorization, storage and life cycle of knowledge base articles
  • Designed and maintained the IT training repository in SharePoint

TECHNICAL WRITER

Confidential, Richmond, Virginia

Responsibilities:

  • Designed and administered the IT department's wiki communications systems
  • Captured documentation for several complex applications with an audience of thousands
  • Established a fledgling technical writing department through the creation of team policies and standards

WEB CONTENT MANAGER/EDITOR

Confidential, Richmond, Virginia

Responsibilities:

  • Authored procedural and conceptual materials for a customer service audience
  • Collaborated closely with subject matter experts to appropriately explain sensitive legal topics
  • Gained mastery of a robust custom content management system

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