TECHNICAL WRITER Resume Richmond, Virginia - Hire IT People

SUMMARY:

Experienced Technical Communicator skilled in audience analysis, design of learning tools, project management, end user training, and process and standards development, with subject matter expertise in multiple industries.
Over 25 years of experience as a technical communicator
Proficient in corporate training techniques; formally trained and licensed educator
Extensive project management background, often with supervisory and budgetary responsibilities
Highly self - motivated employee; many years of employment as a solo writer and telecommuter

TECHNICAL SKILLS:

Software: Microsoft Office Suite, including Visio; Microsoft SharePoint, OneDrive, and Office 365; Adobe Acrobat, Captivate, Dreamweaver, Flash, FrameMaker, Fireworks, and Photoshop; TechSmith Snagit and Camtasia Studio; Atlassian Confluence and JIRA; Articulate Storyline; Salesforce.com ServiceDesk Plus; ServiceNow; RoboHELP Office

Languages: HTML, Cascading Style Sheets, JavaScript, some familiarity with PHP, Python and XML

PROFESSIONAL EXPERIENCE:

TECHNICAL WRITER

Confidential, Richmond, Virginia

Responsibilities:

Designed and developed policy and procedure documents in response to departmental security audits
Successfully implemented the department’s first technical knowledge base for internal support personnel
Currently revitalizing a neglected documentation and training suite for a flagship product

TECHNICAL WRITER

Confidential, Richmond, Virginia

Responsibilities:

Responsible for all technical writing deliverables in the IT Global Delivery department
Established policies for composition, categorization, storage and life cycle of knowledge base articles
Designed and maintained the IT training repository in SharePoint

TECHNICAL WRITER

Confidential, Richmond, Virginia

Responsibilities:

Designed and administered the IT department's wiki communications systems
Captured documentation for several complex applications with an audience of thousands
Established a fledgling technical writing department through the creation of team policies and standards

WEB CONTENT MANAGER/EDITOR

Confidential, Richmond, Virginia

Responsibilities:

Authored procedural and conceptual materials for a customer service audience
Collaborated closely with subject matter experts to appropriately explain sensitive legal topics
Gained mastery of a robust custom content management system

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Technical Writer Resume

Richmond, VirginiA

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