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Instructional Designer / Senior Technical Writer/ Editor Resume

Nashville, TN

TECHNICAL SKILLS:

HARDWARE / SOFTWARE EXPOSURE: Apple (PC) | Personal Computers (PC) | Networks (Cisco and SUN) | Windows 3.1/95/98/2000/ XP/Vista/WIN7,8&10

Adobe: Acrobat | Dreamweaver | Flash | FrameMaker | Illustrator | PhotoShop | Robohelp

Microsoft: MS Office Pro 2007/2010 Access | Excel | PowerPoint | Project | Visio | Word — MS SharePoint 2007/2010

Corel (Graphic Design Tools): CorelDraw X4 | CorelPaint X4 | Paint Shop Pro Photo X2

Ability to read and some code writing in these software languages: Angular | Bootstrap | CSS - CSS3 | HTML5 | Java | JavaScript | jQuery | jQuery Mobile | Python | XML

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Instructional Designer / Senior Technical Writer/ Editor

Responsibilities:
  • Apply instructional design and technical writing experience to an OSHA-based Online Computer-based Training (CBT) environment.
  • Develop instructional content by writing enhanced pop-up ‘dialog’ feedback presented to students completing a set of 110+ Post-Tests.
  • Maintain high attention to detail and strong grammar with a short turnaround time for sequencing and remediated feedback deliverables.

Confidential, Chandler, AZ

Senior Technical Writer/ Editor / Facilitator

Responsibilities:
  • Facilitated technical meetings to present content to geographically disbursed technical and non-technical team members.
  • Created databases, document repositories, instructions, presentations, SharePoint Content, and Front End websites.

Confidential, Goldsboro, NC

Senior Stress Engineering Technical Writer/ Editor

Responsibilities:
  • Documentation Change Management agent in direct support of Stress Engineering group and IT Support Solutions.
  • Developed Word® document content, repositories, and templates for use by hardware system design stress engineers.

Confidential, Chandler, AZ

Senior Technical Writer/ Editor / Web Designer

Responsibilities:
  • Authored, edited, and delivered moderate to complex project documents, processes, procedures, presentations, SharePoint and Web content (Framesets, Glossaries, Lists, Menus, Navigation Bars, Repositories, Site Collections, Websites, Workspaces, Workflows, and Web Parts).
  • Created databases, document repositories, instructions, presentations, SharePoint Content, and Front End websites.
  • Developed system Configuration, Disaster Recovery, Installation, Run Books, Playbooks, and Training materials.
  • Project managed a team of off-shore (India) software engineers, developing custom Intranet UI/UX/Web/Wiki Websites.

Confidential, Phoenix, AZ

Senior Technical Writer/ Editor

Responsibilities:
  • Activities included writing Web content, data scrubbing, and portal UX/UI/Web content reviews with web developers.
  • Teamed with AZ State Health Care case managers/Web developers performing a major UID/UXD website redesign.

Confidential, Mesa, AZ

Co-owner / Business Operations Management / Senior Technical Writer/ Editor

Responsibilities:
  • Co-owner / Business Operations Manager of a technical documentation business that provided contract business analysis, instructional design, project management, technical illustration, technical writing/editing, and training writing services to academic, business, high-tech, manufacturing, software, and telecommunications companies local to the Phoenix, Arizona area and the Silicon Valley in Northern California.
  • Overall responsibilities were business operations, interface with client management and technical staff to analyze their documentation projects, research state-of-the-art software, develop client requirements, accumulate artifacts, write content, and publish documentation deliverables (technical manuals/user guides, training materials, electronic datasheets, etc.). High-tech industry client contracts included Adept Technology (Robotics, California), Confidential ® Corporation (Digital Circuit and Flash Memory Components - Arizona and California).

Confidential, Sunnyvale, CA

Senior Technical Writer/ Editor

Responsibilities:
  • Developed training materials and content for Junos Automation Training program.
  • Created customer-facing documents for Juniper Switching and Router groups.
  • Completed Python software training course.

Confidential, Chandler, AZ

Senior Technical Writer/ Editor

Responsibilities:
  • Created an “Electrostatic Discharge (ESD) Awareness and Prevention” CBT course that was translated into Chinese.
  • Technical Publications team SME for their Satellite Telecommunications Network Systems Management program.
  • Wrote two Network Systems Management Reference Manuals and two proprietary User Guides for their Call Intercept program.
  • Wrote system configuration management, fault management, and installation manuals to include chart, diagrams, and illustrations.

Confidential, Chandler, AZ

Senior Technical Writer/ Editor

Responsibilities:
  • Created and delivered hands-on classroom instruction course in ‘EDA Theory and Software Tool Modeling Techniques.’
  • Created interactive Component/Memory Digital Circuit Timing Analysis Simulation Models for electronic datasheets.
  • Engineered dynamic models and documented design efforts to create the first Universal Serial Bus (USB) component.

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