SUMMARY:

• IT pro with strong background in System Admin./Security support with Technical Writing, Project Management in (Enterprise Windows/virtual/UNIX) pharmaceuticals and telecommunications
• Proven in ITIL, Scrum, Scrumban, Agile, Waterfall, CMM, ISO9000 and ISO27002 methodologies
• Excellent Computer System Validation, SOP development, executing and compliance skills
• Experienced validation of IT platforms and computerized systems (IQ/OQ): Documentum/SharePoint, PeopleSoft, ComplianceWire LMS, NC/CAPA and Change/Configuration Management

TECHNICAL SKILLS:

Client/Server: MS Win Server 2012 R2, MS IIS, LDAP (Lightweight Directory Access Protocol) and Apache

Networking: TCP/IP, UDP, WAN/LAN, Ethernet, 802.11n/ac, NetBIOS, IRR/ Routing Registry and RADIUS

OS: UNIX Linux (Red Hat REH), Solaris, BSD, System V, Cisco IOS and Mac 10.x

GUI/ cloud: MS Windows (XP, Vista, 7/8.x), Confidential Mac, Xterm (X Windows), VMware ESX and Citrix

Shell: SSH (secure shell), C (sea shell), Bash (Bourne Again shell) and Bourne

Language: Cisco IOS, CMISE, RPSL/Ripe, SQL, Fortran77/90 and C/ C++

Cisco: ASA (Adaptive Security Appliance), ISE (Identity Services Engine) & Secure Unified Access

IDS/ IPS: McAfee Entercept Host/Network, Symantec, Comodo, Adv. System Care/AMC and Kapersky

Utility: IPsec, Trip Wire, Wire Shark, CCleaner, TweakUI and RegEdit/ResEdit

Monitoring: MS Syst. Ctr. Ops. Mgr., Big Brother, SiteScope, Sun iPlanet Dir/Admin. Server, SMS and SMTP

Segments: Cisco ACL (Access Control Lists), MS AD, Crypto Def/ Prevent & Network Intel. Event Mgmt.

Other: MS SharePoint, EMC Documentum, BMC Remedy, CVS, JIRA, Crystal Reports, MS Operations Manager,, Sagent, Visio, WebEx, Dropbox, ViaSat (Satellite) and Entility eProcess Designer

Analytics: Cloudera Hadoop/CDH, Tibco Spotfire, Tableau, COGNOS and Teradata EDW

Web: XML (D/X/HTML), CSS (Cascading Style Sheets), PERL/ CGI, J2EE/ Corba, Java/2 SDK, Enterprise Java Beans (EJB), JSP (Java Server Pages), JNDI (Directories), JMS (Messaging) & JavaScript/ Jscript

EXPERIENCE:

Confidential

Sr. Tech. Writer/ Bus. Analyst

Responsibilities:

• Authored, edited and reviewed Marine Surveyor/Assessment reports of container/cargo conditions
• Researched interviews, on - site reports for complete accident report for claims
• Edited, formatted, manipulated and imported 5+k digital photographs in Adobe Photoshop and SnagIt
• Tested and applied security knowledge to simulations and actual situations in test prep and classes

Confidential

Data Analytics/ Big Data Sr. TW/ Sec. Analyst/ Proj. Mgr.

Responsibilities:

• Entered multiple failed deployment rollout project, got partners to buy in after listening and meeting needs/ reqs.
• Collaborated with ISO (Info. Security Officer) for buy in on platform/ system/ intf. security issues/ compliance
• Met clients needs by identifying Tableau 7.x, 8.x and Spotfire 6.x security - features, operations and flow
• System hardened/ tested Tableau security features for weaknesses, compliance and security
• Authored deliverables for Enterprise Data Hub in Cloudera Hadoop to Teradata EDW and Pivotal/ GemFire In-Memory Data Grid for SAP/MS SQL/Oracle/Informatica CRM to Tableau, Spotfire & COGNOS BI/Analytics
• Provided business units a dashboard/wiki/portal as a reference and marketing source
• Filled customers/ business units reqs. via 60+ Tableau and Spotfire SDLC release security, admin. & APIs docs

Confidential

Bus. Analyst/ Sr. TW/ Proj. Mgr.

Responsibilities:

• Entered 3x failed deployment rollout project to provide user/network support for 128k company globally
• Created equal buy in and collaboration with partners/ associates for trust, open communication and transparency
• Achieved 1st completion of deliverables, sign off by all partners and citation by executives
• Became “fix it” member to other problem areas and met all requirements completing all deliverables early
• Translated, modified and described ~30 process flow diagrams in Entility eProcess Designer and Visio 2007
• Change/Configuration Management and Incident/ Problem Management reqs. by delivering ~33 controlled docs. (Policy, SOPs & WIs), ~18 reports and 6+ Job Aids in MS Word2007
• Completed Confidential and MS SharePoint document workflow from initiation, assignment, routing to signing
• Filled requirements by completing IBM COGNOS reports in platform
• SME and PM for multiple processes and documents, covered all project milestones and tracking

Confidential

Server Adminstration Proj. Mgr.

Responsibilities:

• Fixed 6+ months backlog of IQ/OQ work entering job; revised process for efficiency and ease to use
• Support international hardware/ software for 3-5 depts., Bus. Relations Mgrs., PMs and clients
• Assisted area PM via 35+% of work; audit/ inspection lead for ~100 SEs and multiple departments
• Maintained project tracking, metrics dashboard and defects management tracking in HP Quality Center
• Area metrics Project lead - organize/ run meetings, track/ admin deliverables/ milestones on website/ dashboard
• Built monthly metrics reports (5 departments and area) on all milestones for managers, directors and VPs
• Track, find, identify assets/documentation in Picasso/ Remedy ITSM, ORBIT and Documentum/eRoom
• Created, automated and updated validated IQ/OQ physical/virtual (Windows & VMware/Citrix) documentation
• Collaborated with process owners/leads to develop, revise and update 100+ operations document templates
• Helped develop/deploy paperless docs and global integration of network IQ/OQ in Acrobat/Designer7/8
• Area QC liaison for all docs, validation/qualification, SOP/WI, ORBIT, Documentum/eRoom and dept. website
• Helped design and test Confidential including usage testing, APIs and applications for MS SharePoint

Confidential

Security Adminstration Security Analyst/ Sr. TW

Responsibilities:

• Security Team member for >105k user security system rollout (multiple HIDS/ IPS) and implementation
• Translated reqs. into 16 network qualifications w/ APIs/ system diagrams in Word/Visio 2003 in 8 weeks
• Authored training how to administer multiple security systems/features for SAs and business users

Confidential

Operations SA/ Sr. TW

Responsibilities:

• Results helped reduced processing cycles, system load and increased system stability/performance
• Traced/ debugged processes/daemons, workflow and logic in UNIX, PERL, MySQL scripts, logs and database
• Administrator in BASH, SSH, Apache, MS Adv. 2000/ 2003 Server and debug PERL/ SQL/ MySQL scripts
• Monitored/tracked system daemons/process flows, cron jobs and scripts on servers and five systems
• Tested system applications, APIs and GUIs for functionality, usability and errors
• Documented how to install, maintain (update/fix) applications using Solaris 8, LDAP (Schemas, data replication and web browser/editor), NNTP/ INN, Multimedia, Big Brother, SUDO, NTP and Tripwire

Confidential

Bus. Analyst/ Sr. TW

Responsibilities:

• Developed requirements and found/resolved issues in Sales Reps, Field Techs, staff and users interviews
• Traced process how the Java2 APIs package uses RMI-IIOP to support CORBA/RMI in a system/applications
• Described how J2EE (Interface, Class and Exception), LDAP directory server and data storage systems are used
• Explained Service Activation XML interfaces that use JMS/ EJB and SDM interfaces that use JNDI servers
• Met clients’ requirements/needs by testing/verifying applications/GUIs for unit and system plans

Confidential

Bus. Analyst/ Sr. TW/ Proj. Mgr.

Responsibilities:

• Translated business processes, client interviews and project goals into APIs, on-line help and documentation

Confidential

Sr. TW/ SA/ Bus. Analyst

Responsibilities:

• Entered job w/ Mgmt. questioning Dir. and Sup. decision as job was above 85% of employees
• Completed deliverables in under six weeks in Rapid Dev. three weeks early in full ISO 9000/ CMM5
• Results caused Supervisor and Director to be rewarded/ praised for good personnel decisions
• Lead IVAT/ SME for system specifications, multiple vendor Network Elements and proj. specs./ reqs.

Confidential

Sr. TW/ SA/ Bus. Analysis/ Proj. Mgr.

Responsibilities:

• Converted business plans and project requirements into docs. and training for all audience range & tech levels
• Developed NOC lifecycle for 70Mil users in Oracle, Sagent, Sun Enterprise and MS Server2000

Confidential

TW/ Bus. Analysis/ Proj. Mgr.

Responsibilities:

• Entered extreme rapid dev. proj. in high turnover/stress; stayed political neutral & got partner buy in/ support
• Analyzed UNIX/Win. Enterprise network, database and storage system using Solaris8/Apache or MS IIS
• Recognized and rewarded for customer responsiveness and teamwork by the client
• Entered extreme rapid dev. proj. in high turnover/stress; stayed political neutral & got partner buy in/ support
• Analyzed UNIX/Win. Enterprise network, database and storage system using Solaris8/Apache or MS IIS
• Developed system requirements, specifications and SOPs for multiple networks projects and kept project mgmt.
• Tested UI, systems usability/functionality; reduced setup/process time for a new user by 30-60% via ideas
• System Admin for PeopleSoft, Oracle, Novell, CC: Mail, IBM and Confidential applications
• Setup, created, modified, deleted and troubleshot accounts on PC, Mac and IBM mainframe (UNIX)
• Increased department responsiveness, user satisfaction and quality; helped 2x more users/month than any staff