Technical Writer Resume Greensburg, PA - Hire IT People

SUMMARY:

Senior technical writer with more than 15 years experience developing shrink - wrap and enterprise documentation, on-line help systems, and multimedia from concept to publication.
Strong project management skills; adept at juggling multiple product lines to meet aggressive deadlines with quick turnaround times.
Agile and responsive to the needs of dynamic, customer-focused R&D teams.
Extensive experience with course development and training.
Broad skill set encompasses multiple platforms (Unix, Linux, Windows, Macintosh) and common publication tools (FrameMaker, RoboHelp, Captivate, Interleaf/QuickSilver, MS Office Suite, ForeHelp, Acrobat).
Familiarity with a wide variety of work environments and corporate cultures.

EXPERIENCE:

Technical Writer

Confidential, Greensburg, PA

Responsibilities:

Designed and implemented a number of expanded tutorials to introduce new customers to the product suite.
Designed and authored an online help system for new products developed in Silverlight.
Developed articles and technical tips for direct customer communication.
Proofread and rewrote engineering papers, application notes, and FAQs.

Technical Publications Consultant

Confidential, Pittsburgh, PA

Responsibilities:

Designed and implemented a documentation delivery system to provide complete and easily accessible documentation for customers.
Developed complete documentation that integrated both circuit design concepts and product-specific procedures to best illustrate how customer methodologies were implemented in the software. Included user, setup, API, and reference guides in Adobe FrameMaker and Adobe Acrobat and on-line help in RoboHelp.
Conceived and developed extensive coursework for software, including training presentations, tutorials, and labs.
Proofread and rewrote engineering papers, application notes, and FAQs.
When Confidential merged with Cadence, the largest company in the industry, duties expanded to include additional products and services.
Integrated existing documentation into a new delivery system.
Expanded the customer educational experience into multimedia with Adobe Captivate.

Contract Course Developer/Technical Writer

Confidential, Santa Clara, CA

Responsibilities:

Authored lab guides, student guides, slides, and instructor guides using FrameMaker and MS Office Suite.
Produced multimedia for tutorials using Dreamweaver.

Technical Writing Services Consultant

Confidential, Santa Clara, CA

Responsibilities:

Evaluated web, character mode, and GUI applications, then organized and wrote web-based help documentation, internal architecture and business process flow documents.
Analyzed and documented Business Objects, Oracle Financials, SQL, and cron reports in Applix and FrameMaker and converted that documentation to HTML.
Created and converted graphics and flow charts for paper and web-based documentation using Adobe Photoshop, PowerPoint, Applix, and FrameMaker.
Updated technical specifications and development plans and created spreadsheets.

Technical Writer, Global Coordinator

Confidential, Redwood Shores, CA

Responsibilities:

Tested and integrated the data repository of customer issues, then wrote and maintained the customer solutions documentation.
Created and maintained documentation of Oracle database applications in Interleaf and FrameMaker and converted information to both on-line and HTML versions.
Globally coordinated technical writers working within Support, handling user support, policy, and procedural issues.
Developed coursework for database application seminars, including presentations and training labs, and taught internal classes.
Collaborated with R&D to design future product releases and aided in prioritizing bug fixes and enhancement implementations.