Technical Writer Resume

SUMMARY:

Experienced and versatile IT professional seeking job opportunities in technical writing or business analysis. Perceptive, creative, and tech savvy. Always ready to take the initiative to find solutions.

COMPETENCIES:

Technical writing and editing
Instructional design
Developing single - source XML content for print and online outputs
Content management
Agile software development
Usability testing
Web design
Graphic design
Business analysis
Building productive working relationships

TECHNICAL SKILLS:

MadCap Flare
FrameMaker
Vasont CMS
HTML / CSS
RoboHelp
Illustrator
DITA / XML
Windchill Arbortext
Snagit
SQL Server jQuery / Javascript
Photoshop
Jira
Salesforce
MS Office Suite
Python
API documentation
CA Agile Central
Swagger
Git / TFS
GIMP

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential

Responsibilities:

Authoring a new user guide for the latest Confidential Designer application, a GIS-based solution for designing and maintaining utility services
Converting various Confidential software user guides into structured, topic-based, DITA XML content; involves working with Windchill Arbortext to edit, rewrite, restructure, and tag a wide range of complex topics
Clearing out a large backlog of documentation bugs in Jira; requires gathering information from engineers to add new content and edit existing content

Technical Writer / Courseware Developer

Confidential

Responsibilities:

Authored, edited, and designed technical documents and training materials for state-of-the-art SIEM software
Engineered single-source, XML-based publishing systems in MadCap Flare for the company’s Technical Publications and Training departments
Restructured and rewrote existing technical documents and training materials into topic-based content; created regular expressions to automate the process of restructuring XML
Restyled the company’s print help guides and online help systems, creating a sleeker and more stylish look and feel for both
Wrote JavaScript to enhance the functionality of the online help system
Restyled training slideshows for improved readability and aesthetics
Created new cover art for user documents and training guides

Technical Writer

Confidential

Responsibilities:

Authored and edited user documentation for public safety communications software
Restructured and rewrote legacy documentation to meet DITA content requirements
Worked extensively with Adobe FrameMaker
Played the leading role in developing the automation tools (conversion tables and scripts) for converting unstructured FrameMaker documents into structured DITA content
Managed DITA content in Vasont CMS
Analyzed issues with the company style guide and offered recommendations for improvement

Technical Writer and Web Designer

Confidential

Responsibilities:

Authored user documentation for custom web and business applications
Designed commercial web pages and HTML email templates; related duties included graphic design, copy editing, and front-end scripting with JavaScript
Wrote SQL Server database queries; developed new data tables and managed dynamic web content with SQL Server
Performed quality assurance checks on new websites and applications
Trained client employees on new business workflows
Researched various third-party services; authored reports providing cost analyses, vendor comparisons, and business recommendations

Writing Consultant

Confidential

Responsibilities:

Authored custom business plans to help clients obtain funding
Developed custom business strategies
Researched relevant industry, market, competition, and demographic information
Provided strengths, weaknesses, opportunities, and threats (SWOT) analyses
Developed marketing strategies
Produced written descriptions of products, services, locations, facilities, and managerial qualifications

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