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Technical Writer Resume

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Philadelphia, PA

SUMMARY:

12+ years of experience as a technical writer working with industry leading software companies. Exposure to hospitality, advertising, capital markets and finance, telecommunications, health/disability insurance, BI consulting, and health care.

TECHNICAL SKILLS:

  • Technical Writing
  • Adobe FrameMaker
  • MS - Office (Word
  • PowerPoint
  • Excel
  • Visio)
  • SnagIt
  • GIMP
  • RoboHelp
  • ISO 27002-2005
  • PCI-DSS v1.2
  • PCI-DSS v2.0
  • QA testing
  • SDLC
  • Integration
  • Agile Methodologies
  • copyediting
  • proofreading
  • graphic design
  • entry level pen testing and vulnerability assessment
  • Nmap
  • Ncrack
  • BackTrack5
  • Atlassian Confluence
  • Atlassian JIRA
  • wireframing
  • Balsamiq.

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, Philadelphia, PA

  • Develop Security Policy documentation based on NIST standards and best practices.
  • Develop Business process flows and diagrams.
  • Respond to Client Audit requests.
  • Develop Confidential 's Business Continuity and Disaster Recovery Plans.
  • Perform Business Impact Analysis for disaster recovery and business continuity scenarios.
  • Recommend policy and system level remediation plans based on findings.
  • Conduct HITRUST v8.0 Self - Assessment.

Business Systems Analyst

Confidential, Philadelphia, PA

  • Business Systems Analyst for HCR Stabilization project, an umbrella project with yearlong multi-release implementation of fixes to improve customer open enrollment experience for 2017.
  • Led team based approach to reorganize, streamline, and redefine departmental onboarding process for Project Managers and Business Systems Analysts.
  • Supporting analyst for Communication and Branding, Operational Readiness, and Customer Impact portion of Project Cranberry migration of AmeriHealth NJ customer base to Highmark platform.
  • Business Systems Analyst for Senior Campaigns project to redefine analytics tracking for bill collection of past due accounts.
  • Author of Desk Level Procedures (DLPs) for Appeals, Service Operations, Underwriting, and Enrollment Departments.
  • Ad hoc technical writing support.

Technical Writer and Business Analyst

Confidential, Marlton, NJ

  • Part of the three person IT PMO organization.
  • Responsible for EMR database conversion project management tasks, client-vendor relationship management.
  • Actively worked with Continuum's Population Health department to ensure better patient care and safety, enhanced patient experience, and lower costs.
  • Technical writer for four departments: IT Implementations, IT Help Desk, IT Networking, and IT Infrastructure.

Consultant; Technical Writer

Confidential, Marlton, NJ

  • Technical writer for four departments: IT Implementations, IT Help Desk, IT Networking, and IT Infrastructure.
  • Responsible for programming sensors and web portals, maintenance, and monitoring for Continuum’s Vaccine Temperature Monitoring program.
  • Served as client liaison and representative for Confidential ’s Vaccine Temperature Monitoring program.

Technical Writer

Confidential, Philadelphia, PA

  • Developed MS-Word and PowerPoint templates.
  • Developed and Created Sales Methodology documentation.
  • Assisted Sales department with client facing presentations, graphics development, and documentation for 16 different clients.
  • Presented and created lunch and learn sessions.

Consultant; Technical Writer

Confidential, Philadelphia, PA

  • Wrote use cases and technical specifications for the Group Claims Management team's Advanced Viewer application.
  • Wrote runbook documentation for the Claims department to facilitate transition from paper claims processing to digital claims processing.
  • Implemented templates to align styles, grammar, font, etc. with corporate standards.
  • Cleaned up and streamlined existing documents on team's SharePoint site.
  • Ad hoc document support/proofreading/editing, etc.

Consultant; Technical Writer

Confidential, King of Prussia, PA

  • Created ETL Framework documentation to support onboarding of new ETL Talend developers.
  • Updated existing documentation library to conform with latest software release.
  • Updated existing documentation library to conform with company's MS-Word templates.
  • Created Atlassian Confluence wiki pages to centralize documentation across teams.
  • Created svn repositories for documentation to provide source control.
  • Troubleshot and tracked documentation and QA issues using Atlassian JIRA.

Consultant; Technical Writer

Confidential, Mount Laurel, NJ

  • Created Requirements documentation for Security Architecture designs.
  • Regularly maintained and updated team Wikipedia.
  • Performed Vulnerability Testing and Penetration Testing to support the Security Response Center and nCircle automated scan findings.
  • Ad hoc document support for team and department members as needed.
  • Facilitated lunch and learn sessions for department.

EFT Network Operations Supervisor

Confidential, Norcross, GA

  • Supervised 8 employees across a 24-7 environment; provide biweekly on-call escalation support.
  • Monitored network traffic, reports, and file transmissions for approximately 3,200 ATMs and 700+ clients, including 35 million in daily ACH totals.
  • Created help documentation and procedures using Microsoft Word and screen captures to facilitate better understanding of system processes.
  • Managed 200+ procedures and documents; ensured updates were made as code was implemented.
  • Spearheaded transition of documentation library to dynamic, wiki based environment.

Technical Writer

Confidential, NYC, NY

  • Developed technical documentation for Confidential ’s Fixed Income Markets, Sales and Trading, and Corporate Marketing product offerings.
  • Managed and owned the Microsoft SharePoint document database and customer facing Extranet; principal member of SharePoint redesign team.
  • Evolved the quality and reach of Confidential ’s technical documentation; produced user manuals, release notes, quick tips, known issues documents, scope documents, documents, sales presentations, and marketing flyers.
  • Ensured consistency of outgoing documentation through the creation and modification of document templates and forms.

Technical Writer

Confidential, NYC, NY

  • Produced documentation ranging from management overview to detailed procedures, information, user guides, and online help.
  • Coordinated documentation for four developers with distinct product focuses, and ensured cohesion of documentation across product teams and applications.
  • Attended meetings to define business requirements and design specifications to drive the development process.

Senior Technical Writer

Confidential, Columbia, MD

  • Principal writer for Product Management and Research and Development departments.
  • Business analyst and direct contact for third party, internal development, and professional services efforts.
  • Researched and harnessed latest industry trends to promote innovative delivery of documentation.
  • Author of original product marketing, white paper, end-user, and documentation, both internal and customer facing.
  • Top level Escalation and QA resource for Gift Card solutions and Credit Card Security.
  • Mentor and resource to three associate level technical writers.

Technical Writer

Confidential, Columbia, MD

  • Responsible for maintaining, updating, and creating new documentation.
  • Tested software and reported bug fixes—direct contributor to QA test procedure and protocol, customer escalations, and software development lifecycle.
  • Comfortable working in a high paced, high stress environment.

Implementation Specialist

Confidential, Columbia, MD

  • Wrote, prepared, and installed customized databases.
  • Trained end-user to executive level clients.
  • Installed software and hardware; programmed Unix-based, Windows-based and hybrid databases; trained employees on-site ranging from Property Expert to Basic user level.

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