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Contract Sr. Technical Writer Resume

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Dallas, TX

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SUMMARY:

  • Broad experience writing and editing IT and InfoSec Policies, Standards, Guidelines, Procedures, User Guides, Network Diagrams, Process Flows, Executive Summaries, and more
  • Thrive on engagement and challenge
  • Willing and eager to learn new skills
  • Aware of the vital importance of the team professional personal connection
  • Able to clearly envision project scope and support timely documentation delivery

SKILL:

  • ITIL v3 Foundation
  • Research & Interviews
  • Knowledge Management
  • Document Lifecycle
  • Modular Documentation
  • SharePoint Site Admin
  • Word 2016/365
  • Adobe RoboHelp
  • Adobe Acrobat
  • Visio 2016/365
  • SnagIt 12
  • PowerPoint 2016/365
  • Excel 2016/365

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Contract Sr. Technical Writer

Responsibilities:

  • Wrote IT Information Security Policies, Standards, Guidelines, Procedures for Information Security, Incident Management, and Business Continuity
  • Formatted Policies, Standards, Guidelines, Procedures, and other document templates
  • Assisted with additional documentation as required
  • Worked with RoboHelp on Process Improvement Procedures to create a user manual.

Confidential, Irving, TX

Contract Sr. Technical Writer

Responsibilities:

  • Reformatted and clarified Guidelines, Standards, Procedures, and other documents
  • Edited other writers’ Guidelines, Standards, Procedures, and other documents
  • Assisted in editing and clarification of departmental Style Guide

Confidential, Fort Worth, TX

Sr. Technical Writer

Responsibilities:

  • Converted documents to recognized Knowledge Base (KB) format and ran KB
  • Ran weekly Change Management meeting and acted as Change Manager
  • Worked hand - in-hand with IT Information Security on crisis communication
  • Published monthly IT departmental newsletter and Quarterly IT article, which was distributed company-wide
  • Created task map and procedure for Off-Boarding
  • Created Policy, Procedure, Screen Reference, Process Flows, and other templates

Confidential, Fort Worth, TX

Contract Sr. Technical Writer

Responsibilities:

  • Created templates for various document types in Word and Visio
  • Created task maps for Confidential On-Boarding to Off-Boarding process

Confidential, Fort Worth, TX

Contract Sr. Technical Writer

Responsibilities:

  • Designed, maintained, and administrated SharePoint 2010 intranet sites
  • Converted SME documents to federal audit template
  • Created templates for various document types in Word and Visio
  • Worked with SMEs, Management, and Executives to create and edit documentation
  • Compiled and sent a daily report to upper management (hourly during crises)

Confidential, Irving, TX

Technical Writer

Responsibilities:

  • Interviewed SMEs to capture requirements for Requests for Proposal (RFP)
  • Wrote and edited requirements for RFPs
  • Worked with Contract Managers, Administrators, and Specialists to create and edit RFPs

Confidential, Fort Worth, TX

Contract Proposal Writer

Responsibilities:

  • Wrote and edited proposal for Sub-Contract with a large government contractor
  • Mapped proposal to Statement of Work (SOW) and Request for Proposal (RFP)
  • Ensured proposal documents were prepared and completed in a timely manner

Confidential, Plano, TX

Contract Technical Writer

Responsibilities:

  • Built, maintained, and administered project SharePoint site and document repository
  • Wrote and edited Functional Specifications Documents (FSD)
  • Created and modified screen mockups for FSDs and software development
  • Knowledge of Software Development Lifecycle (SDL)
  • Created and maintained project and department organizational charts
  • Created and edited PowerPoint executive overviews

Confidential, TX

SharePoint BA III /Technical Writer

Responsibilities:

  • Designed, built, and administered 2007 SharePoint site for business process management, which necessitated custom Cascading Style Sheets ( Confidential ), image maps, forms, wikis, and graphic development for a customized and consistent site ‘look and feel’
  • Built and administered sites for Business Operations and Compliance joint venture; resulting in easily located documentation with timestamp version verification
  • Expanded and maintained IT SharePoint site including an IT Asset Catalog
  • Developed policies, procedures, network diagrams, process flow diagrams, and application overviews for various groups under IT and Business Operations

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