SUMMARY:

• Available for general editorial/technical writing, grant and proposal writing, Web content development, and/or instructional design/training support projects in a 100 - percent remote capacity.
• Have worked primarily as a consultant and contractor in shorter-term, project-specific roles.
• More than twenty years in Writing/Editing and Training Design and Development, including proposal editing and grant-writing support.
• Highly organized and process-focused, with an interest in strategizing Confidential approaches to maximize efficiencies and minimize project delays.
• Content generalist who adapts easily to various organizational missions and target audience requirements. Focused on editorial quality control, language, and formatting consistency across suites of deliverables; and on document integrity/usability.
• Content developer focused on supporting the overall mission, to include sharing information in a timely and transparent manner with colleagues and contributing to the success of the entire Confidential .
• Highly experienced working with SMEs to define content objectives and delivery approaches.

TECHNICAL SKILLS:

Word Processing/Documentation: Microsoft Office Suite, Arbortext Editor

Instructional Design/e-Learning: Instruo, Adobe Captivate, Articulate Storyline, Camtasia, SumTotal Toolbook

Project/Content Management: Adobe CQ5, Google Docs, SharePoint, Basecamp, Rapid Intake, Documentum

Communication Tools: Outlook, Lync, Communicator; LotusNotes; Skype; WebEx; GoTo Meeting

Section 508 Compliance Tools: PDF Accessibility and Forms tagging, YouTube closed-captioning functionality

Web Design/Graphics: Dreamweaver, Photoshop, Snagit, Hypersnap

Audio Recording/Editing: Adobe Audition, Cubase, Avid

Video Editing: PowerDirector Express, Windows Media

Foreign languages: French (fluent), Spanish (conversational)

Style Guides: AP, Chicago, GPO

RECENT/RELEVANT EXPERIENCE:

Confidential, Campbell, CA

Editor/Technical Writing Consultant

Responsibilities:

• Reviewed and edited content in Word and PowerPoint for a bank teller training program, including several 10- to 30-page Word and PowerPoint documents and an 86-page module instructor guidance document.

Confidential, Vineyard, MA

Professional Communication Trainer

Responsibilities:

• Designed and developed a workshop in Business Management Communication for local municipal government and small business staff.
• Delivered the training in a classroom environment over the course of two successive weekends. Activities included:
• Distinguishing professional communication from “personalized” communication.
• Discussion of communication challenges in the workplace and consideration of different styles of communication.
• Accountability at the staff and management level for clear, effective communication.
• Collaborative writing to foster a cooperative mindset on developing internal and external communication documents.
• Future workshops are planned as a result of highly positive feedback from participants/ACE Executive Director.

Confidential, Alexandria, VA

Editor/Technical Writing Consultant

Responsibilities:

• Reviewed and edited training content in Word and PowerPoint and within the Instruo training development tool.
• Edited and formatted corporate content (e.g., proposals).
• Developed documentation to streamline task expectations, such as desired editing level, between various projects.

Confidential, Mclean, VA

Technical Writer/Editor

Responsibilities:

• Created and updated online resource documentation for the client’s new teller system, including:
• Researching and writing
• Copy editing to ensure style standards
• Developing template language to ensure consistency
• Tracking content status
• Communicated process solutions and helped resolve gaps in technical knowledge between project managers/colleagues and client stakeholders.
• Captured screenshot images in software application for use in online resources and training products.

Confidential, Alexandria, VA

Technical Editor

Responsibilities:

• Performed editorial and functionality quality assurance tasks in support of the development of a suite of Section 508-compliant e-learning courses.
• Developed outline, storyboards, and Captivate scripts and animations describing the use and application of an e-healthcare interface in support of clinical professionals.
• Developed, uploaded, and edited closed-captioning transcripts for video content.
• Copy edited corporate marketing materials and developed process documentation.

Confidential, Washington, DC

Instructional Designer and Technical Writer

Responsibilities:

• Conceived and designed a three-module e-learning course for new hires, including static and animated graphics, timed text, rollover captions, and navigation simulations of the organization’s Intranet. Wrote accompanying audio scripts.
• Worked with subject matter expert (SMEs) and managers to clarify course objectives and ensure content integrity and consistency across product suites.
• Revised and simplified text and graphics content to maximize usability and learner retention.
• Worked with local area network (LAN) Confidential to update workstation set-up content and align it with new hire content distributed to on-boarding associates.

Confidential, Washington, DC

Technical Writer/Editor

Responsibilities:

• Reviewed/edited a range of content, including regulatory documents, articles, and artist biographies for the acquisitions catalogue (curated by Stephen Phillips of the Phillips Collection).
• Provided editorial support to lead editors/content managers (reviewing for Board style, ensuring proper content presentation norms were applied to tables and graphics).
• Assisted department managers in ensuring efficient workflow on internal projects.
• Interacted with internal Board content providers on design projects (editing biographies for event participants, revising/clarifying text, ensuring consistent punctuation and capitalization norms).
• Worked with department leadership to ensure timely turnaround of internal client projects.

Confidential, Washington, D.C.

Technical Writer/Editor

Responsibilities:

• Structured, revised, and rewrote Data Collection Quality Program ( Confidential ) draft user manual for BLS staff involved in conducting performance assessment activities to ensure integrity of Consumer Price Index (CPI) data and data collection processes.
• Reformatted and edited a 600-page user manual related to price data collection for field economists and economic assistants.

Confidential, Falls Church, VA

Technical Writer/Editor

Responsibilities:

• Researched, wrote, and edited content for the 2009 revised edition of the TRICARE Medical Management Guide.
• Facilitated onsite and teleconference meetings with SMEs, including high- to mid-ranking military personnel and civilian case managers. Incorporated their expertise into the revised Guide.
• Reviewed e-learning modules for functionality, editorial quality, and content consistency and assisted Senior Curriculum Developer in aligning training content with Guide.
• Provided general project management support, including preparing documents for weekly meetings with the government client as well as documents/binders for onsite SME meetings.

Confidential, Alexandria, VA

Technical Writer/Editor

Responsibilities:

• Reviewed and edited content for a suite of e-learning modules for the Confidential ’s new financial management paradigm in computer-based and instructor-led training formats.

Confidential, Falls Church, VA

Editor

Responsibilities:

• Wrote and edited weekly newsletter on regulatory and reimbursement issues and trends; compiled stories for a daily online news product and a four-page quarterly supplement.
• Organized 12-member editorial advisory board; met in person or interacted via email with individual advisory board members to discuss relevant topics for coverage.
• Met with lobbyists and interviewed lawmakers for Capitol Hill perspective; acquired congressional press credentials.

Confidential, Washington, DC

Regulated Technical Writer

Responsibilities:

• Provided intensive editing support and review of field training documentation for blood services at the Charles Drew Institute.

Confidential, College Park, MD

Technical Communication Trainer

Responsibilities:

• Taught technical communication over three semesters to university students at the junior and senior levels.
• Developed and designed course syllabi, schedules, assignments, and in-class learning activities.
• Prepared presentations to accompany and enhance textbook material.

Confidential, Bethesda, MD

Web Content Specialist

Responsibilities:

• Developed a range of educational diversity-related content for HR managers and corporate staff.
• Worked with VP of Media Services and project manager to ensure overall product/process QC.
• Contributed to graphic concepts and promotional materials, including brochures and Web content, to ensure message clarity.
• Oversaw news section, including top edits of submissions by expert commentator (such as Eleanor Clift of Newsweek).

Confidential, DC

Technical Writer/Editor

Responsibilities:

• Edited legal documentation related to trademarks.
• Entered and proofread/edited Guide content and perform quality-control comparisons between current and previous versions using Arbortext Editor and the Documentum content management system (CMS), as well as Adobe Acrobat Pro and Microsoft Office 2007.
• Wrote and designed storyboards for two e-learning modules to be submitted for SME review. Content centered on COTR roles and responsibilities at a major U.S. government institution.
• Reviewed and revised simultaneous e-learning projects for a manager-level audience in Storyline and Captivate 6.
• Applied design and functionality expertise to existing files while balancing deadline considerations; provided guidance on editorial style and terminology consistency, formatting tools/preferences, design issues, etc.; recorded voiceover demo sample.
• Edited and formatted PowerPoint learning content for a government client in the healthcare sector, including:
• Scripting, recording, editing, producing, and importing audio files.
• Ensuring smooth content transfer from PowerPoint presentation to Captivate files.
• Applying Captivate functionality to each slide.

Confidential, McLean, VA

Editor

Responsibilities:

• Revised formatting and proofread/copy edited a suite of time-sensitive Human Resources documents for client’s HR database and intranet.