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Technical Writer Resume

Crystal City, VA

SUMMARY:

  • Impresses colleagues with thoroughness to do job right and loves their input.
  • Technical Writer with history of teaming with professional Desktop Publishers, Graphic Artists, Editors, Proposal writers, Subject Matter Experts (SMEs’), Programmers, Developers, Management, Technicians, Analysts, etc., to produce appropriate documentation.
  • Includes easily written documentation to understand 1) initial requirements planning of enterprise machine code, languages, software, and hardware; and other systems, 2) hardware required, installation, and configuration, 2) initial software platform(s) and configurations.
  • Involved in Instructional and Instrument Design specifications for hardware, software, and web based system requirements listing parts by manufactures, serial numbers, etc. This is from DOS to mainframe systems and languages (JCL, COBOL, Assembler, SQL, Unix, Oracle, Linux, etc.) to enterprise Windows/GUI environments. Then followed into website software (Java, HTML, Apache, Confluence, etc., from hard drive(s) to RAM.
  • Performed Quality Analyst (QA) including beta testing and creating test cases.
  • Created many Technical Repair, Training, and Online Help manuals (Doc - To-Help, RoboHelp) mapped to specific fields for Technicians and Users to fix, repair, configure and operate systems and software, Application Programming Interfaces (API's), and patches.
  • Developed documentation to change English into foreign languages which now allows re-creation of same systems in USA to other countries in that country(s) language.
  • Produced User, Technical, Standard Operating Procedures (SOP), FAQ’s, Statement of Work (SOW’s), Training, Quick Reference Guides (QR)., while adhering to International Standardization Organization (ISO), Military (Mil Spec’s) Government required docs Department of Defense (DoD) (508, 8500, Information Architecture, etc., Network Security Guideline, etc. and key factors to Risk Management Framework (RMF), 4) etc.
  • Implement Tracking changes and footnotes to advance accuracy, knowledge, and usage.
  • Implement ITIL Best Practices, as well as implementing Chicago, or other styles required.
  • Generating Table of Contents, Figures, Tables, Acronyms, Glossary, Index, and Appendices.
  • Updated, tracked, and maintained SharePoint, RTM, and Content Management Systems (CMS) for tracking, implanting Expedited Life Cycles (XLC), version control, and rollbacks.
  • Documented and implemented Agile practices of stories, waterfalls, scrum meetings, and implementing sprints to changes.
  • Telecommunications involves servers, routers, assigning network and other address, removal, installation and configuration of network and other address.

PROFESSIONAL EXPERIENCE:

Confidential, Crystal City, VA

Technical Writer

Responsibilities:
  • Chief Publications, Graphical, Technical Writer, and Editor creating Workday worklets (programs) user manuals as well as Workday software configurations.
  • Performed Introduction by describing MWAA and Workday business tools, how the two coincided together, and how MWAA utilized Workday worklets to operate with Dulles and Reagan airports, as well as Metro Silver Line.
  • Describing each topic in detail so user would know what they are going to do.

Confidential, McLean, VA

Technical Writer

Responsibilities:
  • Established home networks and internet services, fixed operating systems, and software.
  • Trained people how to use software, internet, email, etc., and left them created-on-the-spot quick reference guides to be able to operate without personal guidance.

Confidential, Suitland, MD

Technical Writer

Responsibilities:
  • Technical Writer working with system professionals to develop United States Census 2020 application utilizing Agile (waterfalls, scrum) on Oracle, SQL and PeopleSoft platform.
  • Creating meeting notes about Affordable Care Act (ACA), and Federal Health Management Benefits (FEHB), and professionals that team utilized to be in compliance with Federal laws.
  • Investigated and created Federal Compliance documents Interface Control Documents (ICD’s), Memorandum of Understanding (MOU’s), and reference documentation .

Confidential, McLean, VA

Technical Writer

Responsibilities:
  • Established home networks and internet services, fixed operating systems, and software.
  • Trained people how to use software, internet, email, etc., and left them created-on-the-spot quick reference guides to be able to operate without personal guidance.

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