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Technical Writer/ Instructional Designer Resume

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COMPUTER SKILLS:

From my work in software, I have experience with computer networks, web servers, web browsers, mainframes and mid - range systems, and personal computers ( Macintosh and Windows OS).

EMPLOYMENT HISTORY:

Technical Writer/ Instructional Designer

Confidential

Responsibilities:

  • Documented various SAP transactions for manufacturing client.
  • Use Ancile UPerform software to construct eLearning for SAP training.

Freelance Writer

Confidential

Responsibilities:

  • Write Disaster Recovery Plan for Confidential ’s IT infrastructure.
  • Communicate with IT team to gather information.

Freelance Writer

Confidential, Westlake Village, CA

Responsibilities:

  • Wrote Research Rules and Best Practices manual.
  • Developed online training based on in - house materials.

Senior Editor

Confidential

Responsibilities:

  • Confidential Institutes train high school math and science teachers to introduce, implement, and integrate TI technology into their classrooms.

Confidential, Dallas, TX

Editing

Responsibilities:

  • Edit and format institute materials for content and design
  • Self-train on new content and material delivery technology
  • Meet deadlines for no fewer than 12 writing projects
  • Maintain 100’s of individual files pre-publication
  • Communicate with staff for printing
  • Maintain archives of past materials
  • Remain nimble for quick turn-around on short deadlines

Project Manager/ Support Manager

Confidential

Responsibilities:

  • Wrote and produced online corporate sales training courses from client-proprietary information

Confidential, IA

Team Management

Responsibilities:

  • Directed six-member Professional Services staff
  • Trained and mentored staff members; resolved disputes
  • Evaluated and implemented processes and procedures
  • Assisted in interviewing new team members
  • Coordinated outside contractors for special projects
  • Experience interacting with Manufacturing Financial Services and Agricultural clients

Project Management

Confidential

Responsibilities:

  • Managed 100K+ courseware projects start to finish
  • Organized and prioritized work load to meet deadlines
  • Facilitated communication between team, client, and superiors
  • Worked with voice talent to record script audio
  • Functioned with a minimum of supervision
  • Directed customer phone and on-site support
  • Scheduled milestones for courseware delivery

Technical Writer

Confidential, Lansing, MI

Responsibilities:

  • Wrote and published online help for minimum of 7 products
  • Redesigned and wrote Quick Start Manuals
  • Wrote web materials, tech sheets, and customer newsletter content for marketing staff

Instructor

Confidential

Responsibilities:

  • Planned 2 classes per semester
  • Taught business communication, freshman and advanced composition
  • Handled all student contact hours, grading, and conflict resolution

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