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Technical Writer Resume

Burbank, CaliforniA

SUMMARY:

Senior Technical Writer/Business Analyst

TECHNICAL SKILLS:

Technology Areas: Cloud - Based Computing, SaaS and PaaS, DevOps, Hosting, ITIL/ITSM, SDLC, Agile Software Development, Web, Network and Data Security, Data Encryption, Fraud Prevention, Couchbase, Oracle, MySQL, Teradata, DB2, MySQL, and SQL Server Databases, Reporting, APIs including SOAP, REST and C++, HVAC and Building Management Systems, RTLS and RFID for Hospitals, Credit Card Controls, Windows, Linux and Mainframe.

Tools: SDL Trisoft, XMetal, Confluence, SQL, HTML, XML, Wikitext, FrameMaker, RoboHelp, Acrobat, Microsoft Office, Visio, Lucidchart, PageMaker, Illustrator, CorelDraw, Photoshop, Javadocs

EXPERIENCE:

Confidential, Burbank, California

Technical Writer

Responsibilities:

  • Member of a DevOps development and deployment team that develops and deploys frameworks and environments to support internal business units with the highest security requirements and fluctuating resource needs.
  • Author documentation for IT development and support groups, including administrator’s guides and various level of specifications.
  • Assemble, assess and audit production of runbook documentation.
  • Validate step-by-step instructions, database structures and Confidential forms in the documentation.

Confidential, San Diego, California

Technical Publications Engineer

Responsibilities:

  • Member of a cross-functional development team that planned, implemented, tested, QA’d, documented and made presentations of working incremental development.
  • Served as team lead on regular and special projects.
  • Participated in agile process for two-week sprints, including test software and write defects.
  • Composed documentation specifically to install, use, maintain and support the cloud infrastructure for DevOps.
  • Produced API Guides for REST and SOAP, Integration Guides, Installation Guides, Implementation Guides, Administrator’s Guides, User Guides, Online Help and Release Notes.

Confidential, San Diego, California

Senior Technical Writer

Responsibilities:

  • Served as team lead on regular and special projects.
  • Instituted extensive testing of new website and documented defects.
  • Built online help and other software documentation across legacy and developing products.

Confidential, Del Mar, California

API and Scripting Technical Writer

Responsibilities:

  • Established API and scripting documentation to enable customers to customize their ITSM platform and perform operational tasks.
  • Wrote and tested code examples and obtained information directly from the code.

Confidential, Del Mar, California

API Technical Writer

Responsibilities:

  • Wrote Technical Reference Guide for encryption component
  • Produced API documentation for third-party integration.

Confidential, San Diego, California

Consultant and Integrations API Technical Writer

Responsibilities:

  • Introduced technical documentation for hospital asset-tracking systems, including hardware and software.
  • Wrote Integration Guide that was successfully used by several third-party partners.
  • Produced User and Administrator Guides, and Marketing Quick Start Guides.

Confidential, San Diego, California

Product Engineer/Software Engineer

Responsibilities:

  • Strong contributor on small reporting product line team, which transformed from the product weakness to the customer-identified strongest reason for product purchase and willingness to pay a premium. Executed all development tasks except writing code. Stock price went from $11 to $65.
  • Produced functional specs and got sign-off from each group.
  • Wrote and refined requirements documents and use cases.
  • Led teleconference calls with customers and support personnel.
  • Installed latest software builds and sent out defect summaries to developers.
  • Wrote and carried out database performance test plans to assist in making development decisions.
  • Produced UI designs for new features and served as team leader on special projects.
  • Delivered stand-up technical training for field engineers.
  • Spearheaded multiple presentations to executive management for budgeting and planning activities.
  • Worked on a hands-on basis with SQL Server, MSDE and SQL Lite.
  • Researched competitors and installed and analyzed other products in market space.
  • Pioneered and implemented agile development with four-week sprints.

Confidential, San Diego, California

Senior Information Products Analyst

Responsibilities:

  • Produced API Guides for C++, Implementation, Administrator and User Guides, online help and release documentation.
  • Documented several different reporting products, primarily for Teradata and other databases and tools.
  • Member of 8-person professional services team sent to try to save a large customer account with MCI WorldCom.

Confidential, San Diego, California

Publications Writer/Editor

Responsibilities:

  • Produced user guides, datasheets, marketing materials and technical overviews.
  • Company-wide software training and management of communication team.
  • Oversaw technical product presentations by executives.

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