TECHNICAL SKILLS:

Software: Microsoft Professional Office (including Microsoft Project), XMetaL, Dreamweaver, RoboHelp, Author - it, Doc-To-Help, Visio, FrameMaker, Snag-It, Adobe Acrobat, Adobe Illustrator, InDesign, Solidworks, AutoCAD, REVIT, Confluence

Operating Systems: Microsoft, Novell, AS400, Unix

Languages: XML, HTML, XSLT, XPath, XSL-FO, CSS, Javascript, SQL, C, C++UML, COBOL, CL (AS400)

Databases: Oracle, Informix, COGNOS (Data Warehouse)

Data Model: DITA

Cloud Computing: Salesforce

ERP/MRP: Macola (ERP)

Software Development: SDLC, RUP

Requirements Management System: DOORS

Web Application Platforms: SharePoint

EXPERIENCE:

Confidential, San Diego, CA

Sr. Perm Technical Writer/Project Manager

Responsibilities:

• Studying for Lean Six Sigma certification
• Conducted cross-departmental training (manufacturing, production, engineering, QA, and R&D) on new and existing documentation
• Project managed spare parts program and shipments for clinical trials (US and Non-US)
• Project coordinated move to new building
• Self-taught on Macola (ERP) software to create departmental operating procedure work instructions and forms
• Created entirely new process to organize and maintain all non-production documentation in a network repository
• Initiated, designed, and created entire manufacturing/engineering supply chain process from scratch using Visio
• Created and updated Confidential documentation, including HVAC maintenance, resulting in a successful TUV CER audit
• Created manufacturing/facilities disaster recovery plan for Confidential, Production floor, and Facilities
• Created and updated 5PSP software documentation and assisted in inline 5PSP product testing and software engineering

Confidential, San Diego, CA

Sr. Contract Technical Writer

Responsibilities:

• Wrote, formatted, and edited internal engineering user and installation guides, software interface documentation, high and low-level design systems, and datasheets using Visio, Excel, PowerPoint, Word, and FrameMaker v10/v11
• Trained “wounded warrior” intern on Confidential company procedures
• Wrote training presentations for customer training

Confidential, Dallas, Texas

Sr. Contract Technical Writer Specialist

Responsibilities:

• Experienced in dispensing systems and disposables for medical devices
• Experienced DITA professional in SDL Trisoft component content management system (CCMS) implementation, working with localization and technical tools for medical dispensing applications
• Published .pdf and web help deliverables using SDL Trisoft Publication Manager, DITA, XMetaL, XML, and Dreamweaver, XSLT, XSL-FO, Antenna House engine, and XSL Formatter
• Created and maintained DITA transform test cases and test scripts
• Wrote user and installation guides using Visio, Excel, Word, and FrameMaker v10/v11

Confidential, San Diego, CA

Sr. Temp Technical Writer

Responsibilities:

• Wrote DITA topics in SDL Trisoft CCMS system using XMetaL, DITA, Dreamweaver, and XML
• Wrote policies and procedures, created process flow diagrams, and online help systems using Word, Excel, PowerPoint, Visio, RoboHelp, and FrameMaker v10/v11

Confidential, San Diego, CA

Sr. Contract Web Technical Writer

Responsibilities:

• Created, updated, and maintained the Confidential (Deep Ultraviolet) laser product documentation for Contenta by Confidential (CCMS) and SDL Trisoft using DITA, XMetaL, XML, and Dreamweaver
• Created and published .pdf and web help deliverables using Contenta, DITA, Dreamweaver, XMetaL, Word, PowerPoint, and FrameMaker
• Created Confidential (Team Confidential Zeiss) and Confidential company intranet websites using Javascript, HTML, and XML

Confidential, San Diego, CA

Sr. Perm Technical Writer

Responsibilities:

• Experienced RoboHelp v9/v10 in-house expert (transitioned to Author-it) to create online help for the US and Canadian HEMI Help system
• Collaborated with project management, application development, database management, communications, training, and business systems to produce web help instructions, APIs, and user guides for major applications: Confidential, Claims Manager, and Audit
• Experienced in Agile SCRUM (Software Development Lifecycle), Salesforce, SharePoint

Confidential, San Diego, CA

Methods Analyst

Responsibilities:

• Collaborated with application development, operations, communications, training, business analysis, and legal teams to single-handedly produce RoboHelp v8/Author-it 5.4 web help/application help instructions, API manuals, and user guides for the company’s major applications: Mailbox Manager, Franchise Research and Management Information System, and Center Audit Requirements Evaluation
• Worked with ( Confidential ) Online Analytical Processing (data warehouse) cube metadata to produce relational database reporting and data mining
• Performed QA development/production testing for Mailbox Manager, and Center Audit Requirements Evaluation applications
• Created company web standards and user interface designs for company web site

Confidential, San Diego, CA

Business Analyst/Sr. Technical Writer

Responsibilities:

• Created the company intranet knowledgebase Confidential from scratch using HTML and Confidential Markup languages
• Researched, gathered, designed, organized, interviewed, and trained staff, wrote reverse engineered SOA service-oriented data requirements, and documentation for import into the Confidential and Sharepoint
• Meaningful and Accurate Portfolio using ETL and COGNOS data warehouse database