SUMMARY:

• Twenty years total experience in technical writing, editing, business analysis and curriculum development.
• I have two years as the Curriculum and Learning Product Development Manager at Confidential and well over six year of experience working for the State of CA.
• Five years experience working for the Sacramento County at the Sacramento County Courts, Office of Communication and Information Technology ( Confidential ) and the Department of Transportation.
• I have experience developing, writing and editing policies and procedures, promotional materials, user manuals, training manuals, job aids, test scripts, flow charts and implementation procedures.
• I am familiar with various data bases, network and operating systems such as UNIX, Linux, MS Server, Windows, security issues, Hypertext Transfer Protocol ( Confidential ) and Domain Name Server (DNS).
• I have expert experience with the software development life cycle (SDLC). I have participated in SIT and UAT testing and used the testing environment and data to develop documentation and training materials.
• I have excellent interpersonal communication, facilitation skills and can participate in a cross - functional team.
• I have the ability to work cooperative and diplomatically with an extensive document review process.
• I have also developed, written and implemented system and user security policies and procedures.

EXPERTISE:

• Managed a LMS (Moodle)
• Proficient with MS Office, Excel and Visio
• Used Captivate to develop self-paced courses and Adobe Connect to run Instructor led classes
• Current versions of MS Office and operating systems
• Technical writer and technical trainer with expertise in business process re-engineering, design and change management. Experience in project coordination and technical editing and writing
• System user security and installation polices and procedures for operating systems and applications
• Highly skilled in the areas of process improvement, business analysis through documentation development and training tools. Ability to develop content using an e-learning and/or classroom process and design methodology
• Ability to develop, design, deliver clear and precise course materials - CBT (Computer Based Training, Confidential (Web Based Training), and ILT (Instructor Let Training). Classroom training, content management, knowledge of organization systems, on-line help systems, knowledge base development, on line content documentation, train-the-trainer and training guides
• Expertise in the web conferencing tool MS Live Meeting
• Highly proficient with Web-authoring tools
• Demonstrated proficiency in analyzing organizational challenges, identifying opportunities and developing solutions. I am a critical thinker and can make difficult decisions. I also have experience and the unique ability to identify issues through assessments, needs analysis and project critical paths

TECHNICAL SKILLS:

• Proficiency in MS Office, Excel and Visio Skills
• Use of learning management systems
• Documented change management, business process re-engineering and as is/to be processes
• MS Project
• Paintshop Pro
• Snagit
• Adobe Photo Shop, Captivate, Adobe Connect and Camtasia
• Sim Pro
• Quicken
• Quick Books
• HTML coding
• Web based training, telephone training, One-on-one training, Group training, Self Paced Training, Simulations, and e-Learning.
• MS Live Meeting (Webinar software)
• Doc-to - Help
• RoboHELP
• Documentum
• Screen capturing utilities such as MS Paint, SangIT, and Confidential propriety software
• Ability to learn new tools and applications quickly

PROFESSIONAL WORK EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• Create, edit, and maintain documents
• Voter Outreach Material
• Installation Manuals
• Service Bulletins
• Work Instructions
• Quality Department Documents and Procedures
• Proofread, edit, and format presentations, documents, manuals, guides, and/or other published material

Confidential

Curriculum and Learning Product Development Manager

Responsibilities:

• Managed Learning Management System
• Work with experienced instructors and subject matter experts to develop online self-paced, online instructor-led, print-based curriculum products, and classroom-based courses for the electrical and low voltage industries
• Utilized instructional design and adult learning theory to design courses including formulation of learning objectives, selection/recommendation of appropriate methods and media, and development of course content and learning assessments
• Transformed technical content into logically sequenced, interactive and engaging learning activities
• Managed updates and revisions for all documentation
• Project manage development of curriculum and learning products; coordinate course development and production activities with subject matter experts assigned to individual projects, and coordinate with staff harmoniously at all levels of the organization to meet deadlines and manage projects effectively

Confidential

Trainer

Responsibilities:

• Developed training materials for Confidential for conversion to new system
• Edited existing PPT training materials to make them readable.
• Developed new PPT training materials
• Assisted with the delivery of Instructor led on-line training
• Conducted UAT testing with Confidential SMEs.

Confidential

Technical Writer

Responsibilities:

• Documented moving legacy apps to cloud
• Planned, developed, organized, wrote and edited System Integration Documentation
• Wrote initial client on boarding documentation
• Developed and documented technical design specifications and procedures
• Edited technical specifications deliverables to the State of CA
• Participate in document discussion meetings
• Manage all projects
• Provide document consultation
• Responsible for revision tracking and processes

Confidential

Technical Writer

Responsibilities:

• Case management
• Employee security policies and procedures
• ServiceLink Portal Systems Training (Software training for the CA Exchange)
• IFP Plans and benefits
• ACA (Affordable Care Act)
• CA Exchange specifically the S.H.O.P for Small Businesses
• Metal Levels
• Benefits and Eligibility
• Small Group Rates for Broker and Navigators
• Address changes for SHOP members
• Call Routing
• Small Group Renewals
• Telephone skills
• Medicare and Confidential
• PHI (Personal Health Information)
• New Blue Shield plans to be marketed on the SHOP for Small Businesses
• Documentum

Confidential

Technical Writer

Responsibilities:

• Developed policies and procedures for UNIX installation on servers for Sutter Hospital
• Develop training materials for use in either a traditional classroom setting or a virtual/webinar format (i.e. facilitated remotely using LiveMeeting)
• Maintained libraries of technical terminology and documentation
• Analyzed training effectiveness
• Identified and communicated potential improvement opportunities
• Edited, formatted, standardized, and made changes to written material
• Delivered training on MS Office 2010
• Maintain continuity of style of content of all documentation
• Edited training materials for usability and clarity
• Conducted telephone support to staff while transitioning to MS Office 2010
• Quickly learned new MS Office 2010 curriculum and training materials

Confidential

Technical Writer/Curriculum Developer

Responsibilities:

• Developed policies and procedure for setting up security access to the Disability Insurance Application (DIA) via the Active Directory
• Developed training for MS SQL Server 2000 report writer which included how to access database files, create reports and developing security access policies and procedures
• Worked with technical team to access Use Cases, Business Rules and screen mockups
• Developed and wrote training materials for case management software applications from scratch
• Educated project team on standards, tools and techniques
• Documented as-is/to-be processes, change management sessions and business process re-engineering
• Developed curriculum to train system functionality used by a variety of user group
• Developed training materials, including student guides, trainer support guides, user manual(s) and training evaluation/assessment tools
• Analyzed training effectiveness
• Provided QA of training materials to endure they met standards and styles
• Identified and communicated potential improvement opportunities to project management
• Edited, formatted, standardized, and made changes to written material
• Collaborated with technical team members (such as developers or testers) to clarify functionality for training documentation
• Tested and confirmed the training environment was current and had appropriate training data
• Provided training to state trainers to prepare them to deliver a training course for a new business system affecting end users across the state of California
• Delivered live presentations and provided instruction during hands-on training on system functionality and end user training curricula
• Assisted in assessing the preparedness of the state trainers for presenting the training curricula including their functional understanding of the new system, and their presentation and training skills

Confidential

Technical Writer/Curriculum Developer

Responsibilities:

• Developed policy procedure for assigning security access for users.
• Trained CA Departments of Education on implementing the security policies and procedures
• Documented and trained CA state employees on the CalSTRS pension system/financial institution security policies and procedures
• Key player in System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Worked with technical team to access Use Cases, Business Rules and screen mockups
• Developed testing materials based on Use Cases and requirements gathering
• Created training data and worked with data base administrators to assure that no sensitive information would display during training
• Evaluate and establish the training program
• Developing training plans using MS Project with deployment dates, training dates and end users to be trained
• Design curriculum
• Ability to work cooperative and diplomatically with an extensive document review process
• Designed and delivered training to internal and external business users on tools developed to assist the County Offices of Education and the associated districts to produce reports that met business rules and reporting structure
• Documented as-is/to-be processes, change management sessions and business process re-engineering

Confidential

Technical Writer/Curriculum Developer

Responsibilities:

• Responsible for developing Web Based Training ( Confidential ) for the CA Franchise Tax Board on the CA Child Support Automated System (CCSAS) case management
• Developed and wrote security policies and procedures for granting access to the new application
• Documented security policies and procedure for installing the Learning Management System on CA state county servers
• Attend weekly development meetings
• Documented metrics for tracking deployment status
• Responsible for learning the CCSAS system and the child support system, specifically Case Initiation, Disbursements, Financials, Enforcement and Locate modules
• Responsible for developing application training simulations using proprietary Confidential software (SimPro) and Camtasia
• Managed learning management system to track student progress, completion rates, tests and survey results.
• Developed training materials for CA State employees on how to install and deploy the web based training materials

Confidential

Technical Writer/Curriculum Developer

Responsibilities:

• Developed and wrote security policies and procedures for access to the new system
• Trained CA state staff and Regional Center staff on the security policies and procedures for the new system
• Ability to successfully, and diplomatically interview SME’s, End Users, Business Analysts, DBA’s and programmers in order to gather necessary technical information
• Conducted business process re-engineering planning sessions on case management for twenty one Regional Centers in CA
• Designed business process as is/to be flow charts for change management using Visio
• Assisted with the implementation of proprietary software using business process re-engineering techniques
• Documented as-is/to-be processes, change management sessions and business process re-engineering
• Responsible for developing and learning nine day training curriculum on a Web based application
• Responsible for developing training curriculum for custom accounting and case management software
• Responsible for classroom setup and delivering a nine day training course to twenty one Regional Centers throughout California
• Key player in System Integration Testing (SIT) and User Acceptance Testing (UAT)

Confidential

Training Coordinator

Responsibilities:

• Responsible for teaching computer software application to adults in a classroom setting(MS Office 2002/2003, Digital Photography/Movies/Music using Adobe PhotoShop, Internet Explorer, America Online, Quicken)
• Responsible for scheduling classes and assigning Instructors to classes
• Supervised instructors and maintained consistency in curriculum and classroom delivery
• Exceeded sales quota of 20% by achieving 36% repeat students
• Responsible for maintaining classroom PCs and installing software
• Maintained accurate student records

Confidential

Software Applications Instructor

Responsibilities:

• Responsible for teaching computer software applications to adults in a classroom setting (MS Office 97, 2000, 2002 and Win 95, NT, 2, XP, Quick Books, Quicken, Outlook, MS Project, Technical Writing, Accounting Principals and Financial Management)
• Maintained excellent classroom presentation skills such as public speaking, writing and graphics
• Responsible for teaching seven platform hours per day
• Implemented classroom management skills
• Responsible for learning new software applications and teaching them as needed
• Taught custom classes for customers on site

Confidential

Certified Computer Instructor/Support Technician

Responsibilities:

• Responsible for curriculum development
• Conducted group, one-on-one and telephone training to customers on software such as Quick Books, Quicken, XP MS Office 2002, MS Works, Windows 95, 98, ME, 2000 and XP
• Provide telephone and on-site technical support
• Coordinated training schedules
• Conducted needs assessment and customer evaluations

Confidential

Technical Writer/Business Analyst

Responsibilities:

• Responsible for developing, documenting and training staff on the security Policies and Procedures for the Sacramento County Department of Transportation Financial Management Team
• Used Word, Visio and Excel to develop documentation and flow charts
• Interviewed Managers and Accountants to determine how the budgeting process works
• Assisted with developing accounting and budgeting policies
• Documented the Budgeting process Policies and Procedures
• Assisted the accounting staff with processing reports in COMPASS (SAP)
• Made recommendations to management on best practices for the budgeting process
• Analyzed accounting spreadsheets for accuracy and recommended improvements using MS Excel