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Documentation Engineer Resume

SUMMARY:

  • Highly seasoned technical writer with over 20 years’ experience writing for technical and non - technical audiences at startups and large companies
  • Knowledge of enterprise and mid-market software products for cloud, hyper-converged systems, virtualization, storage, security, hardware, semiconductors, and training
  • Proactive collaborator interacting locally and globally at all levels, including executives, architects, product management, developers, quality, and support, as well as end users/customers, IT admins and operations
  • Proficient gathering information from various sources: source documents, research, interviews, using products, simulators, demos, basic code
  • Ability to translate complex topics to level and voice appropriate for target audience; user advocate intent on reducing product support costs
  • Proficient with Agile, product development lifecycle, and delivering against tight deadlines
  • Proficient with complete document design, development, and control standards and practices
  • Experience producing most information and document types

TECHNICAL SKILLS:

XML authoring: Oxygen, Confidential Flare, XMetaL, Arbortext; CMS Astoria, SDL LiveContent Architect (formerly Trisoft), Vasont, Documentum, and NovaManage

Other authoring: Xendesk Guide, FrameMaker, Office 365, Wiki, Confluence, MindTouch, SharePoint, Socialtext, WebWorks ePublisher, RoboHelp HTML, and Doc-To-Help

Operating systems: (writing about) Windows, Solaris, HP-UX, Linux CentOS, RHEL, Novell SLES; (working in) Windows, RHEL, Solaris, and Mac

Common writer tools: SnagIt, Visio, Paint Shop Pro, Acrobat, WinZip, and others

Languages: XML, HTML5, CSS, and basic JavaScript and Perl/CGI

Collaboration: Box, Confluence, Wiki, GitHub; Agile Redmine, Jira; Versioning Git (basic), CVS, Subversion, TortoiseSVN, Perforce; Development methodologies Agile and waterfall; Bug tracking Jira, BugDB, Quality Center, Bugzilla, and CDETs

Other: GoToMeeting, Lync, WebEx, simulators and demos, FTP, SSH, and VPN

Servers: Virtual and physical scalable storage systems, blades, and filers

PCB: PCI, PCI Express, and Compact PCI adapters and controllers Semiconductor manufacturing backend electrical test and wafer sort equipment

Computing models: Cloud, hyperconverged infrastructure (HCI), storage, virtualization, virtualized I/O, high-performance computing (HPC), clustered and distributed (LAN/WAN)

Concepts: Security, Cloud, Internet of Things (IoT), edge computing, HCI, SSD, SAN, NAS, and SSD storage, and networking

Virtualization: (writing about) Windows Hyper-V, Confidential ESXi, vSphere, vCenter, Converter, VMotion, Storage vMotion, and SRM

Protocols (writing about): 10gE, Ethernet, iSCSI, FC, FCoE, InfiniBand, TCP/IP, NFS, CIFS, NDMP, SNMP, NTLM, FTP, HTTP, SMTP, DHCP, DNS, RIP, OSPF, BGP4, LDAP, SSL, PKI, RC4, Radius, Kerberos

Hardware (writing about): hyperconverged systems, appliances, servers, unified storage systems, switches, routers, caches, firewalls, load balancers, HBAs, HCAs, NICs, cabling

PROFESSIONAL EXPERIENCE:

Confidential

Documentation Engineer

Responsibilities:

  • Documenting their cybersecurity cloud solution for initial product launch, including Release Notes, User Guide, and FAQ.
  • Developing content strategy plan, including inventory and audit of existing content and plans for future.

Authoring and tools: Zendesk Guide, Word, Excel, and Box.

Confidential

Senior Technical Writer

Responsibilities:

  • Documented HyperFlex products (hyperconverged, available on cloud), HyperFlex Edge (IoT edge computing for cloud), Unified Computing System (UCS, hyperconverged servers).
  • Documented Confidential Smart Licensing product for PMs, Sales, Ops, Field, Supply Chain, and customers.
  • Authored in DITA XML with Oxygen editor and Astoria CMS.

Other tools: FrameMaker, Wiki, Jira, Confluence.

Confidential

Principal Technical Writer

Responsibilities:

  • Planned, designed, developed, and drove software and hardware documentation for their hyper-converged product, HyperCloud, and its management console, HyperCloud Portal. Evaluated/procured tools, and created templates and CSS stylesheets.
  • Developed technical documentation content strategy, including:
  • Detailed plan to inventory and audit content from the three companies to leverage relevant IP.
  • Evaluated external users flow to technical documentation. Developed plan to reduce the user flow from five websites to a single website, the HyperCloud Documentation Portal. Presented findings/plan to stakeholder groups for buy-in.
  • Designed and built out the HyperCloud Documentation Portal.
  • Authored in Confidential Flare, Confidential Central (repository), HTML5, Confluence, Microsoft Office 365, and SharePoint. Deliverables: PDFs and web content.

Confidential

Lead Technical Writer

Responsibilities:

  • Lead software documentation efforts for storage and virtualization integration solutions. Planned, designed, developed, and drove documentation for multiple products, with frequent concurrent releases. Identified requirements and audiences, performed use case and task analyses, produced detailed Doc Plans and TOC drill-downs, and secured stakeholder buy-ins and approvals. Communicated plans and statuses to management and other teams. Engaged and cross-trained other writers, as needed.
  • Products: Confidential NAS Virtual Infrastructure Integrator (V2I), data protection plug-in for Confidential ; Confidential NAS vSphere APIs for Array Integration (VAAI), storage-native file cloning from VMs within vSphere; Confidential Storage Provider (VASA) for Confidential vCenter, web service for policy-based datastore operations; Confidential Storage Replication Adapter (SRA) for Confidential Site Recovery Manager, disaster recovery (DR) solution that works with storage and Confidential environments
  • Developed and delivered Documentation Development Process presentations to Engineering and other teams to educate and facilitate earlier writer engagement in releases.
  • Documented hardware for Confidential NAS Series 4000, including system installation, configuration, hardware, as well as solutions best practices for field services engineers. Also, revised/migrated networking topics from HTML help to DITA XML, and installed Confidential NAS server hardware, software, and associated system components.
  • Authored in DITA XML with XMetaL Editor, SDL LiveContent Architect (formerly Trisoft), Astoria CMS, Office 365, and SharePoint. Deliverables were PDFs, Online Help, Admin, Deployment, and Quick Start Guides, Release Notes, and MindTouch articles.

Other tools: Confluence, Jira.

Confidential

Senior Technical Writer

Responsibilities:

  • Documented Oracle storage and cloud products, including Oracle Enterprise Manager Cloud management solution, Oracle VM, Axiom storage system CLI, storage integration plug-ins for Confidential vSphere, and Axiom MaxRep Replication for SAN. Installed and tested software to validate behaviors and documentation. Contributed to usability and design of product user interfaces.
  • Authored in DITA XML with Arbortext Editor, Astoria CMS, and Office Suite.

Confidential

Senior Technical Writer

Responsibilities:

  • Documented installation for a unified network manageability product (OnCommand) that integrated related Confidential products (Operations Manager, DataFabric Manager, Confidential Management Console Protection Manager, Provisioning Manager, and Performance Advisor) and introduced storage plug-in integration with virtualization products ( Confidential vSphere and Windows Hyper-V).
  • Authored in DITA XML with XMetaL and SDL Trisoft CMS and Publication Manager.

Confidential

Senior Technical Writer and Editor

Responsibilities:

  • Documented services kits documentation for numerous Confidential products, including vSphere, vCenter, ESX, ESXi, SRM, ThinApp, View, and others. Audiences were technical field consultants and customers implementing Confidential solutions.
  • Revised various documents, including architecture, plan and design, installation, configuration, acceleration, and others. Tools: Office Suite and SharePoint.

Confidential

Senior Technical Writer

Responsibilities:

  • Worked in Confidential Corporate IT on a large-scale data center virtualization and consolidation project with technically expert architects, administrators, operations, quality, business analysts, and program/project managers. Project involved migration of applications and databases (MS SQL and Oracle) in Windows, Solaris, Linux, and AIX development, test, and stage environments.
  • Developed migration/virtualization implementation guides for system administrator’s tool use, including Confidential vCenter Converter and vMotion, HP Operations Orchestration, and Solaris Containers.

Tools: Office Suite, Visio, Acrobat, SharePoint, WebEx, LiveMeeting, and SnagIt.

Confidential

Principal Information Developer

Responsibilities:

  • Designed and developed documentation for Confidential ’s Confidential -branded CommandCentral product family, a technically complex storage management suite. Products included CommandCentral Storage, Enterprise Reporter, and Storage Change Manager.
  • Doc set included GUI, CLI, and online Help.
  • Topics included installation, configuration, admin, user, troubleshooting, release notes, monitoring, troubleshooting, high availability (HA), programmer reference, and process flows.
  • Authored in DocBook XML with XMetaL and Vasont CMS.

Other tools: FrameMaker, Wiki, SharePoint, Socialtext, Visio, SnagIt, Acrobat, UNIX, Office Suite, Etrack, CVS, and Perforce. Agile and SDLC.

Confidential

Senior Information Developer

Responsibilities:

  • Planned, designed, and developed user documentation set (key contributor) for a complex virtualization product that used InfiniBand fabric and open source methodologies.
  • Doc set/topics included release notes, readme, hardware and software installation and configuration (including servers, blades, HBA, HCA, switches, routers, and cabling), administration and management (GUI and CLI), monitoring, tuning, troubleshooting, disaster recovery, SOAP API programmer reference, process flows, datasheets, and white papers.
  • Established (key contributor) and implemented project management and document development practices, processes, standards, and styles.

Tools: FrameMaker, WebWorks ePublisher, Wiki, Visio, SnagIt, Word, Acrobat, Confidential ESX 3.5 Hypervisor, Linux CentOS, Red Hat Linux, Novell SLES, Illustrator, Subversion, Bugzilla, PuTTy, Tortoise, Telnet, SSH, and VPN.

Confidential

Senior Technical Writer

Responsibilities:

  • Developed a detailed product functional specification using Word, SnagIt, Acrobat, and FTP.

Confidential

Senior Technical Writer

Responsibilities:

  • Developed service design and implementation guides, qualification checklists, and scoping questionnaires for Confidential Global Services/Professional Services.
  • Documented Windows migration and consolidation, and Confidential Snapshot, SnapVault, and NearStore integration with Confidential NetBackup product.

Tools: FrameMaker and HTML.

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