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Network Operations Technical Writer Resume

OBJECTIVE:

I am seeking permanent, full - time, salaried employment as a Lead Technical Writer or Senior Technical Writer.

SUMMARY:

  • Meticulousness in analytical, organizational, communication, and investigative skills.
  • Proven in 20 years of technical writing and publications management.
  • Confident in extracting useful information from subject-matter-experts (SMEs).
  • Experienced in distilling technical content from engineering & functional design specifications.
  • Accurate in scheduling and administering technical content for formal review processes.
  • Judicious in creating, maintaining, and enforcing an organization’s specified style guide.
  • Flexible in using the latest publication tools for XML / HTML and DITA topic based authoring.
  • Efficient in using the most recent hosted Adobe FrameMaker, Acrobat, and Robohelp software.
  • Expedient in using JIRA, Confluence, Perforce, and related content management tracking systems.
  • Knowledgeable in the OSI Model Standard Abstraction Layers 1 through 7 and related protocols.
  • Ambitious in learning new technologies in the networking and telecommunications space.

EMPLOYMENT:

NETWORK OPERATIONS TECHNICAL WRITER

Confidential

Responsibilities:

  • My role as the primary technical writer within the Confidential Team involved extensive work with JIRA and Confluence to capture, corroborate, write, and re-write internal documents for a new company-wide repository accessible for internal employees.
  • Additionally, this role mapped the groundwork for the proposed deployment of Confidential Business Technology Platform Solutions to manage our IT Service Structures for our Network Operations Center (NOC).
  • I used the ITIL framework to facilitate aligning these IT Services with business requirements that were specific to

LEAD TECHNICAL WRITER / SENIOR TECHNICAL WRITER

Confidential

Responsibilities:

  • My business accomplishments involve documenting embedded system products that involve a "Real-Time Operating System" ( Confidential ) approach with time-space partitioning and operating system virtualization, " Confidential " Separation Kernel Hypervisors which are proprietary bare metal architectures that remove the dependency for a supported operating system, development tools that debug, diagnose, and optimize system network performance, and documenting related products that are a secure virtualization platform which runs under the operating system and is designed to be a fixed, self-protecting, non-bypassing, and tamper-proof security mechanism.
  • Additionally, I have written vital content for various cross-development platforms that were designed for evolving target devices and have written about new product features to meet government requirements for POSIX compliance and conformance. 

LEAD TECHNICAL WRITER / CONSULTANT / OWNER

Confidential

Responsibilities:

  • I am the business owner, operator, and founder of my sole proprietorship that offers technical writing and technical publication consulting services.
  • My business endeavors were to re-construct and re-build a fragmented technical publications department into a streamlined communications vehicle for an enterprise, government, and military contractor.
  • My client was instrumental in pioneering contributions to OpenFlow controllers along with control abstractions and data abstractions for Software Defined Networking ( Confidential ) end-to-end solutions.
  • This technology used in virtualization and predictive analytics has the ability to seamlessly customize, secure, optimize, streamline, and control network data traffic flows.

LEAD TECHNICAL WRITER / SENIOR TECHNICAL WRITER

Confidential

Responsibilities:

  • My business duties involved documenting Confidential network telecommunications equipment that support Ethernet transport, switching, link-aggregation, and the management of triple-play communications traffic for the Confidential, Wireless Backhaul, and Submarine Communications Cable space.
  • I wrote hardware and software deliverables for product platforms from concept to completion. In addition, my duties included mentoring a junior technical writer and hiring professional graphic artists for publication readiness.

SENIOR TECHNICAL WRITER

Confidential

Responsibilities:

  • My business pursuits involved writing, updating, and maintaining hardware documentation for Confidential Networks' Confidential LC fiber-optic and copper Confidential Ethernet switching products.
  • My jurisdiction included writing and updating content for hardware documentation which included the collective Consolidated XOS Hardware Installation Guide in addition to overseeing the creation of professional technical illustrations and line-art for final publication production.

SENIOR TECHNICAL WRITER

Confidential

Responsibilities:

  • My business assignments involved writing, updating, and maintaining technical publications for Confidential - Confidential ™ Policy Manager; a centralized software based user interface management utility designed for use in VPN policy creation, denial-of-service protection, and firewall intrusion detection & prevention products.
  • Written documents support the configuration, definition, and deployment of Confidential network security devices.
  • Written topics include task oriented new feature enhancements, use cases, description narratives, and step-by-step instructions.
  • Additional responsibilities involve writing and submitting document plans along with overseeing document revision control.

SENIOR TECHNICAL WRITER / COURSE DEVELOPER

Confidential

Responsibilities:

  • My business coursework involved the creation of modularized tutorials and the design of student labs for Confidential Interactive Mentor ( Confidential ); a self-paced interactive e-learning tool that offers network technology specific lessons in a simulated Confidential router environment.
  • I identified the target audience for proposed courses, ascertained the tasks involved for each proposed module, drafted needs assessments for management approval, wrote content for disseminating the specified technology, outlined design specifications for developing router simulated configuration labs, and integrated content using professionally scripted audio files and graphic designs. I engaged in project management responsibilities by estimating completion times for coursework, created schedules, budgeted lab resources, and represented Confidential in business presentations.

TECHNICAL PUBLICATIONS MANAGER

Confidential

Responsibilities:

  • My business activities involved hiring and managing permanent staff, designing publications templates, deploying review processes, designing corporate style-guides, and enforcing documentation standards.
  • I established Confidential Systems technical publications department.
  • I acted as senior technical writer in overseeing the creation of System Administrators Guides and Quick Installation Guides for Confidential Systems switching and content processing architecture.
  • I wrote topics that included Layer-4 and Layer-7 server load balancing, cache redirection, and SSL acceleration.

SENIOR TECHNICAL WRITER

Confidential

Responsibilities:

  • My business objectives involved managing, researching, writing, editing, reviewing, and publishing User Guides for Confidential family of Confidential, Multiplexers, and Multi-Link Access Devices.
  • This equipment is designed for use over Frame Relay, WAN, and SMDS enterprise and carrier-class networks.
  • Primary target audience included System and Network Administrators.

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