PROFESSIONAL SUMMARY:

• I am a professional with over 15 years of writing experience including for projects within the domain of IT, Telecommunications, BioTechnology, and academic research (including for universities with faculties in Engineering, Physics, Medicine, Mathematics and IT).
• I have utilized various applications in order to turn static presentations and documentation into something dynamic with the use of rich media (e.g. photographs, animated graphics, 3D models, short videos, screen capture) in order to explain complex material to a general audience.
• I have supervisory, management and director - level experience, am technically savvy and a strong communicator across all levels of an organization.
• Strong oral and written communication skills.
• Cultural diversity .
• Strong interpersonal skills.
• Exceptional planning skills.
• Explain complex subject matter concisely.
• Use Rich Media to make an impact without the need of words.
• Coordinate a rigorous review process to ensure accuracy and compliance.
• Organize meetings as needed in person or using social media.
• Collect input while working simultaneously with subject matter experts and stakeholders.
• Require minimal supervision.
• Highly organized.
• Enjoy knowledge sharing.
• Able to multi-task and set priorities accordingly.
• Meet deadlines.

TECHNICAL EXPERIENCE:

• Microsoft Windows XP, Vista, 7, 8, 10
• Microsoft Windows Server 2003, 2008, 2012
• Linux/ Unix
• Microsoft Office and Office 365
• Microsoft Visio and Sharepoint
• Creative Suite (Photoshop, Illustrator, InDesign, Acrobat, Flash, Dreamweaver, Fireworks)
• Adobe Technical Communication Suite (FrameMaker, RoboHelp, Captivate, Adobe 3D)
• MadCap Flare
• Adobe Acrobat Professional
• Arbortext XML Editor
• Oxygen XML Editor
• XMetaL Author
• Atlassian Confluence - collaboration tool for posting updates
• Altassian JIRA - collaboration tool for tracking changes
• Cloud - Amazon Web Services (AWS), Microsoft Azure, OpenStack, and VMWare
• Rich Media and E-Learning
• Adobe Captivate
• Camtasia
• Articulate
• Familiar with most programming languages (Python, Java, C++, JavaScript)

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, California

Technical Writer

Responsibilities:

• Create documentation and manuals by planning, developing, organizing, writing, and editing documentation and product manuals (including quick guides).
• Confidential compliant Adobe FrameMaker and RoboHelp for PDF and HTML publications
• Create use cases for testing and customer acceptance testing.
• Work mostly in Microsoft Word and Adobe FrameMaker and RoboHelp.
• Publish hotfixes and work-arounds on wiki pages.
• Document FAQs and publish on wiki pages.
• Document instructions for Cloud Computing using Amazon Web Services and Microsoft Azure

Confidential

Customer Documentation Engineer (Technical Writer)

Responsibilities:

• Create technical customer documentation and manuals by planning, developing, organizing, writing, and editing operational documentation and product manuals (including quick guides).
• Research, develop, and document technical design specifications for review.
• Confidential compliant xml editing tools (e.g. Oxygen, FrameMaker, MadCap Flare) and content management systems for single-sourcing and multiple publication pipelines (XHTML)
• Create use cases for testing and customer acceptance testing.
• Create run books for 3G and LTE network infrastructures. (From planning to troubleshooting)
• Plan and write Cloud documentation - Infrastructure as a service with OpenStack and VMWare
• Update documents with scripts for immediate customer use in various scenarios.
• Maintain documentation in a content management system (CMS) with revisions.
• Specialization was on complicated technical areas such as integrating, commissioning, administering, configuring, and troubleshooting mobile telecommunications networks (from 2G to 5G including cloud).
• Developed documentation sets for cloud computing in telecommunications using various third-party companies.
• Daily input from engineers and problem solving customer resolve cases.
• Study all of the newest technologies in mobile networks and update servers and desktop PCs and laptops using Windows OS or Linux.
• Create and update terminology using the company’s intranet web portal.
• Publish the final document within a document library set once approved.
• Participate in the study guide review group and update the style guide and style sheets accordingly.
• Able to commission, integrate, and troubleshoot a mobile network and provide tools and scripts for isolating problems for troubleshooting.
• Travel to various sites around the world, including customer sites, in order to provide customer documentation and tools of the highest quality.
• Have personally configured entire networks on customer premises.
• Met deadlines and, at times, unreasonable customer requests for multiple projects.
• Have gained the trust of several customers I have met personally and have turned their suggestions into reality whenever possible.
• Spearhead documentation project for creating rich media (e.g augmented reality, virtual reality) to be used on all mobile devices.
• Interactive documents that includes screen captures, video, narration, and diagrams that make documents come alive.
• Provide s, presentations, mentor new employees.

Confidential

Director of Studies

Responsibilities:

• Provide planning, developing, organizing, and editing services for professors and senior researchers seeking publication in various European and American scientific journals.
• Clients included universities with faculties in Mathematics, Physics, Medicine, Engineering, and IT.
• Use LaTex (document preparation system) as it is the standard for the communication and publication of scientific documents.

Confidential, Tustin, California

Document Control Supervisor

Responsibilities:

• Supervise 4 Document Control associates.
• Working knowledge of current Good Manufacturing Practices and Code of Federal Regulations Title 21.
• ISO 9001.
• Confidential audit experience.
• California Health and Safety Code compliance.
• Review and update operating procedures (e.g.
• SOPs, MOPs, RAOPs) manually and electronically.
• Implement and maintain the integrity of the entire Document Control System.
• Create and format electronic templates for employees using Microsoft Office and Visual Basic.
• Create standard operating procedures and batch manufacturing records by planning, developing, organizing, writing, and editing with all stakeholders.
• Automate company network for repeated tasks saving time and money.
• Conduct sessions on all new and updated software and on company policies for regulatory compliance in document control.
• Project Coordinator for audits by clients and government agencies (e.g.
• Food and Drug Administration).

Confidential, California

Documentation Coordinator

Responsibilities:

• Current Good Manufacturing Practices and Code of Federal Regulations Title 21.
• Confidential audit experience.
• California Health and Safety Code compliance.
• Review and update operating procedures (e.g. SOPs, MOPs, RAOPs) manually and electronically.
• Maintain and update the electronic library of documents.
• Review completed batch manufacturing records for completion, tallied units manufactured, and ensured all documentation was included.
• Revise and edit reports and procedures performed investigations and audits to ensure compliance.
• Facilitate troubleshooting issues with all departments.