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Senior Technical Writer Resume

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Sunnyvale, CA

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SUMMARY:

  • Innovative and quality - driven senior technical writer with twenty years of experience directing technical writing projects for both software and hardware.
  • Key experience leading development projects for user documentation including Confidential command references, getting started guides, system and network administrator guides, and API references.
  • Unique skill developing graphic illustrations and block diagrams for technical documentation.
  • Broad-based experience supporting marketing efforts through the development of sales brochures, data sheets, white papers, press releases, and websites.
  • Proven ability to develop and support online help including Windows-based and HTML-based systems.
  • Cross-cultural leader with experience managing, training, and coaching diverse global teams, streamlining operations through effective communication and management skills.

TECHNICAL PROFICIENCIES:

Authoring: MkDocs, Oxygen, FrameMaker, XMetaL, Arbortext, MadCap Flare, DITA, Perforce, SVN, GIT, Astoria CMS, Documentum CMS, JIRA, Word, Dreamweaver, RoboHelp, Photoshop, Illustrator, Visio, Publisher, Flash Player, SnagIt, Acrobat, WebWorks Publisher, XML, HTML, CSS, wiki, Confluence, markup

Deliverables: Hardware and software user guides, Confidential command references, getting started guides, online help, administrator guides, system message references, API guides, use cases, release notes, graphic illustration, labels, style guides, document plans, sales brochures, data sheets, white papers, press releases, websites

Platforms: Aple applications, WD ActiveScale OS, Confidential appliances, Confidential storage systems, Confidential storage systems, Juniper Confidential switches, Confidential VNMC, VSG, 1000v and MDS switches, Confidential, IMC, and 460 servers, Confidential monitoring appliances, Confidential scheduler application, Riverstone routers, Wyse thin client terminals

Technologies: Data analytics, Satellite/ES, Flash, block, and network attached storage, switches and routers, SAN/VSAN, network security, servers, virtualization, data base, enterprise scheduling, remote monitoring, thin-client terminals, semiconductor CVD, RF

Systems, Networking and Programming: Windows, Windows CE, MacIntosh, UNIX/Linux, Oracle, MS SQL, VMware vSphere, OSI model, Ethernet, Fiber, DHCP, SNMP, Telnet, SSH, C, JavaScript, Visual Basic, Pascal, HP Basic

EMPLOYMENT HISTORY:

Confidential, Sunnyvale, CA

Senior Technical Writer

Responsibilities:

  • Created online help.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

  • Maintained the ActiveScale OS S3 API Reference.
  • Created the ActiveScale Account Management and the ActiveScale Confidential Data Access administrator guides.

Confidential, Santa Clara, CA

Senior Technical Writer

Responsibilities:

  • Maintained the API Reference.
  • Created a quick start guide.

Confidential, Milpitas, CA

Senior Technical Writer

Responsibilities:

  • Created and developed the Confidential Threat Management Guide.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

  • Created and edited the Confidential Getting Started Guide, the Confidential Command Reference, and the Confidential GUI Configuration Guide.
  • Created the Confidential technical documentation template developed data sheets.

Confidential, Santa Clara, CA

Senior Technical Writer

Responsibilities:

  • Created the Confidential Storage Getting Started Guide.

Confidential, Sunnyvale, CA

Senior Technical Writer

Responsibilities:

  • Maintained the Confidential Series switch Confidential documentation.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

  • Created and supported the Confidential hardware installation guide and the Confidential Quick Start poster.
  • Created and supported the MD Switch, VFrame Data Center, DCNM REST API, Confidential IMC, Confidential CLI, and VNMC AND VSG guides and references.

Confidential, Fresno, CA

Technical Writer

Responsibilities:

  • Created and edited PointMaster user guides, installation guides, and online help.
  • Developed sales brochures, data sheets, other marketing collateral, and a website.

Confidential, Mountain View, CA

Technical Writer

Responsibilities:

  • Maintained the Enterprise Scheduler software guide and online help.

Confidential, Santa Clara, CA

Technical Writer

Responsibilities:

  • Created the RS3000 hardware and Confidential guides.

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