CAREER SUMMARY:

• More than 25 years of experience as an instructor, technical writer, editor, quality assurance specialist, and process auditor for Confidential and private clients.
• I put out fires. Research, write, and rewrite system documentation. Produce RPPs, RFQs, RFIs, newsletters, Web - based content, outage notices and software updates.
• Knowledge transfer specialist. Conduct interviews with users, SMEs, technical staff, quality assurance staff to gather data, specifically to ensure business continuity.
• Supply chain documentation for international transportation. Experience developing manuals and training guides.
• Ensure that all written material is consistent with the organizations brand message, business objectives and stylistic standards.
• Actively participating in the testing the technical processes for documentation purposes
• Observe production, developmental, and experimental activities to determine operating procedure and detail Test the operational effectiveness of documentation and make ongoing updates as necessary through system audit.
• More than 20 years of experience in publishing, database, and spreadsheet software applications including MS Word, MS PowerPoint, Excel, WordPerfect, MS Publisher, Front Page, Wordpress (HTML compiler), Compozer (HTML Editor), Visio, and Alpha4 (dBase3 front end); Sharepoint and IDocs.

EMPLOYMENT:

Technical Writer

Confidential, Arlington, VA

Responsibilities:

• Developed Standard Operating Procedures for security software for Confidential office of the Confidential and Human Services.
• Created 150-page summary of outgoing client actions and process improvements following Confidential guidelines.
• Wrote technical documentation specifically for internal audiences
• Conducted interviews with various users, SMEs, and technical staff and quality assurance staff to gather data for documentation
• Participated and facilitated business process re-engineering activities with business partners.
• Reviewed, edited, and rewrote 50 SOPs in multi-lane Visio documentation for IT Help Desk department for Confidential, reducing backlog of seven years to zero with both positive and negative auditing trail. Controlling and monitoring internal documentation, ensuring that high quality, professional products are created and delivered on time

Curriculum Developer

Confidential, Hyattsville, MD

Responsibilities:

• Remote Curriculum creation and management for religious minorities in County prisons and other correctional institutions.
• Conference manager for two multi-year conferences ranging from 30 to 750 people in multiple tracks of instruction. 
• Editor for private, state, and Federal IT and related fields.
• Editor for Baen Books, Heritage Books, and other publishers on demand.
• One of three scribes employed to transcribe meetings with SMEs and other related experts for an outgoing contracor to ensure no processes or procedures were lost and all databases being transferred were thoroughly understood.

KnowledgeBase Manager/Technical Writer

Confidential, Rockville, MD

Responsibilities:

• On-call technical writer for proposal development and resume formatting for specific marketing developments, Confidential for disaster recovery proposals.
• Gained a thorough understanding of the audience, situation, and objectives of each solicitation.

IT Auditor

Confidential

Responsibilities:

• Small technology company was seeking State IT funding.
• Process required clear disaster recovery, business continuity, and human resources safety review.
• Created lifecycle documentation for baseline.

IT Auditor

Confidential, Annapolis Junction, MD

Responsibilities:

• Business continuity audit was required because of specific proprietary IT signal system used by both State and private industry procurement processes.
• Created data repository system to ensure both positive and negative artifacts were created in execution of the quarterly IT security drill.
• Monitored and assisted with resolving corrective and preventive actions as necessary.
• Observed production, developmental, and experimental activities to determine operating procedure and detail Tested the operational effectiveness of documentation and made ongoing updates as necessary through system audit.

Technical Writer

Confidential, Washington, DC

Responsibilities:

• New IT system upgrade was being deployed across the Federal Sphere for the Confidential .
• Systems were being upgraded to align with the eBusiness procurement initiative of the Confidential .
• Reviewed SOPs for IT installation and deployment. Tracked daily activity of IT Help Desk with statistical Excel-generated pie charts. Maintained SharePoint weekly reports.

Knowledge Journalist

Confidential, Bethesda, MD

Responsibilities:

• Created 200 articles on small business contracting and procurement with the Confidential .
• Wrote white paper on human resources compensation certification and configuration management. Edited co-writer’s publications, ensuring cross-references were linked and accurate.
• Wrote succinct, technical knowledge base articles to shared screens, editing clarifying, and proofreading documents written by others, and coaching other technical staff on ways to improve their own documentation

Business Analyst

Confidential, Frederick, MD

Responsibilities:

• Compiled 200-page training manual for proprietary Army logistics database for personnel and supply chain management as SMEs were retiring. Ensured that linkages from supply chain were maintained as IT system was revamped.

Technical Writer

Confidential, Annapolis Junction, MD

Responsibilities:

• Gathered requirements for proprietary network interface development including technology, networking, and physical needs. Interviewed SMEs to understand the processes, technologies, business needs, and other contextual details of a subject matter domain, and to elicit the appropriate technical and scientific information needed to compose accurate technical write-ups.

Quality Assurance/Technical Writer

Confidential, Washington, DC

Responsibilities:

• Compared requirements from specifications to security software being developed during transition into the George W. Bush presidency.
• Wrote quality assurance tests to secure break-fixes with third company responsible for software improvement.
• Provided regular updates to project teams and the Manager of Quality Assurance