SUMMARY:

Senior to Principal level Technical Writer or equivalent. Team Lead or Managerial position preferred.

TECHNICAL SKILLS:

Platforms: MAC OS, Windows, Linux, UNIX

Desktop Publishing/Word Processing Software/CMS software : Adobe FrameMaker, FrameMaker+SGML, Structured FrameMaker; Microsoft Word; Paligo, EMACS, vi

Graphics Applications/Screen Shot/Video Development: Adobe FrameMaker, Illustrator, Photoshop; TechSmith Snagit and Camtasia; Microsoft Word Graphics, PowerPoint, Visio

Database and Spreadsheet Languages and Software: MySQL, SQL, PostgreSQL, Oracle Database Server, Microsoft Excel, Access

Minor Programming Experience: SQL, C, JavaScript, SGML, HTML, CSS, XML, JSON (can read Java, C++, Perl, PHP)

Other: Agile Methodology, GiT, GitHub, SalesForce knowledge base, Zendesk Help Center, TWiki, MediaWiki, Confluence, JIRA, Adobe Acrobat, Dreamweaver, Robohelp, Intuit Quicken; Oracle Agile, Calendar; Xerox DocuShare; Microsoft Explorer, Outlook, Project, Sharepoint; Mozilla BugZilla, Firefox, Safari, Thunderbird, Opera; Microsoft Explorer, Perforce 4.0, PeopleSoft, some ISO 9000, Microsoft Project, Apache, Apache Tomcat, data storage, RAID, some cloud technology background (AWS)

EMPLOYMENT HISTORY:

Confidential

Technical Trainer, San Jose, CA

Responsibilities:

• Worked with external vendor to help edit and test current information security related compliance training materials.
• Tested completed training documents in 6 different languages.
• Updated associated information security training wiki pages and edited associated materials.
• Helped develop internal phishing education training program. Edited and wrote articles on social engineering awareness for internal Confluence wiki.
• Helped develop the internal global information security website sitemap, and implemented training and help FAQ pages.
• Assisted in development of several projects including a brochure for a training course, and the publicity materials for a company - wide capture the flag hackathon event.

Confidential

Sr. Technical Writer, Mountain View, CA

Responsibilities:

• Worked with a cross-functional and internationally based team to produce user guides, installation guides, and help center articles. Worked with Program Managers and Product Management to produce release notes.
• Helped update online API guide and was instrumental in getting it attached to the Confidential Management Console for use by administrators. Was also instrumental in much of the development of the tool tip and on-screen help for the Management Console UI.
• Helped develop style guide, and develop new department based in Tel Aviv.
• Migrated Word-based user guides to a browser/XML based CMS Paligo which could be integrated with our Zendesk based help center.
• Assisted Technical Support in developing help center articles.
• Moderated Zendesk Help Center, and assisted in updating its CSS.

Confidential

Sr. Technical Writer, Sunnyvale, CA

Responsibilities:

• Helped develop Salesforce based knowledge base aimed at helping sellers get started with the Confidential Marketplace.
• Developed knowledge base article creation guidelines for new knowledge base writers, including articles for all aspects of the article review cycle.
• Wrote, edited and published articles in the knowledge base.
• Developed articles in Confluence, tracked articles in JIRA, worked in an Agile environment.

Confidential

Sr. Technical Writer, Forest Lake, CA

Responsibilities:

• Developed MS Word template for PortalWorks 2.0 documentation so that both the User Guide and Quick Start Guide had same look and feel.
• Updated User Guide and Quick Start Guide with new features for PortalWorks 2.0.
• Worked remotely with Development, Training, and QA to produce quality documentation for current release of product.

Confidential

Technical Writer IV/Content Manager, San Jose, CA

Responsibilities:

• Granted Space Administrator privileges to help manage the Wiki portion of the information security Self Service Portal.
• Provided content management for the Confluence based information security Self Service knowledge base Wiki portion of the Information Security Self Service Portal.
• Helped define the Content Management Vetting Process with an eye towards making process automatic in the future.
• Helped define final Wiki structure,
• Identified and developed additional Confluence templates per prescribed workflow.
• Migrated existing information security pages into development area, and pushed them through the Vetting process so that they could appear in the production area of the Wiki.
• Helped develop FAQ seed questions for the FAQ portion of the Portal.

Confidential

Senior Technical Writer, San Francisco, CA

Responsibilities:

• Created online API (some Confidential ) documentation for new Confidential Developer Portal using XML/HTML.
• Researched code using GitHub repository.
• Updated the description area of site using XML/HTML.
• Used JSON editor to update the field information for the example area of the Confidential Developer Portal.
• Helped develop initial design for the documentation portion of the Developer Portal.
• Wrote Tooltips for the Westfield Analytics Website.
• Created Style Blog Creation Training Reference for use in conjunction with training sessions on new publishing platform.

Confidential

Senior Technical Writer, S anta Clara, CA

Responsibilities:

• Developed Structured Framemaker style documentation, examples, and graphics for a Reference Guide for PostreSQL database based product based on Confidential Technology.
• Interacted with SMEs to gain additional information.
• Worked with Agile methodology (SCRUM implementation) for duration of project.

Confidential

Technical Writer, Santa Clara, CA

Responsibilities:

• Wrote, and edited documentation for ViVOnfc, ViVOplatform, ViVOgate, ViVOwallet, and ViVOtouch products including deployment and installation guides, API/ Confidential reference materials, white papers and end user guides for each product. Stored revie w documentation in Confluence.
• Wrote ViVOplatform end user online help, and ViVOplatform iPhone help.
• Interacted with Marketing, Engineering, QA, Product Management, and Technical Support to produce documentation.
• Used Agile methodology (SCRUM implementation) during part of project.

Confidential

Technical Writer, Mountain View, CA

Responsibilities:

• Developed, edited and maintained the wiki pages (MediaWiki) for the Operational Control Documentation ( Confidential ) for the Network Operations Center (NOC) internal website.
• Updated HTML on NOC home page to reflect the changes using Linux VI editor.

Confidential

Technical Writer, Sunnyvale, CA

Responsibilities:

• Wrote work instructions to support newly implemented electronic document management system (Oracle Agile.)
• Worked with Quality, Document Control, and Training departments to implement new procedures.

Confidential

Technical Writer, Fremont, CA

Responsibilities:

• Updated Confidential v1 and v2 documentation set for both a standalone (OEM) and a branded version of their cloud oriented Confidential storage architecture software.
• Wrote/edited for the Confidential OEM Installation Guide, and new chapters to the OEM and branded versions of the user guides; edited and updated the OEM and branded version of the Confidential Client User Guide; edited/updated new Troubleshooting Guide. HyperFS uses a Java based console application.

Confidential

Technical Writer, Mountain View, CA

Responsibilities:

• Wrote/edited Confidential GeoDirectory PHP Extension User Guide based on interviews and design documents.
• Included API/ Confidential section in documentation.

Confidential

Technical Writer, Santa Clara, CA

Responsibilities:

• Wrote/edited/indexed Confidential Appliance for MySQL Enterprise Reference , Quick Start , and Best Practices Guides. Edited and indexed the Confidential Appliance for MySQL Enterprise Installation and Maintenance Guide .
• Designed FrameMaker template based on graphic designer’s recommendations. Developed Technical Notes documentation based on current template with eye towards eventually single sourcing the documentation.
• Wrote Style Guide . Created Process and SOP templates in MS Visio for future Technical Services documentation.
• Used Bugzilla to both log and close bugs. Maintained the company’s documentation wiki (TWiki) site.
• Used Unix to access code to gain information on error messages. Logged bugs against error messages.

Confidential

Technical Writer, Palo Alto, CA

Responsibilities:

• Wrote/edited website pages to bring them into compliance with new look to website.
• Used DreamWeaver, to move edited pages on to website, archived edited pages and auxiliary documentation in DocuShare.
• Wrote Style Guide with focus on written documentation standards, and helped design Project Plan and Documentation Plan for project so that future edits to web pages could be completed in compliance to current standards.
• Worked on multiple displays to produce Dreamweaver and MS Word archival documentation while on logged into multiple remote systems.

Confidential

Technical Writer, San Jose, CA

Responsibilities:

• Edited requirements attachment for a Request for Proposal for the Confidential Property Assessment Management System.
• Wrote, edited and produced diagrams for some of the preliminary introductory materials for the first phase of the document before it went to the Procurement department for the final rewrite.
• Worked on multiple displays to edit both Excel and MS Word documentation.
• Tracked changes in both MS Excel and MS Word documentation through multiple revisions produced by different departments within the Assessor's Office.