SUMMARY:

• Technical writer with experience creating documentation in highly technical fields including: networking (almost 9 years), operational intelligence, data storage, databases, IoT microprocessors and chipsets, data visualization, software development optimization, and IT service management.
• Documented enterprise - level and system software, web applications, and hardware. Actively researching API documentation methods and best practices.
• Passionate about Confidential .
• Online help, user and administration guides, installation guides, style and procedures guides, application notes, data sheets, language and command reference manuals, man pages, release notes

TECHNICAL SKILLS:

Skills and Platforms: Confidential XML, HTML, CSS, structured writing, content reuse strategy, minimalist writing, information architecture, Information Mapping, telecommunications and networking/routing protocols, SQL, database concepts, usability testing, template design, Agile development practices, wikis, version control systems, programming and REST concepts, JavaScript concepts, common Linux commands, Windows, CLI, SDL LiveContent Architect component content management system (CCMS), easyDITA CCMS, Confluence, JIRA, Cherwell IT Service Management, Acrolinx

Authoring Tools: Confidential (advanced), FrameMaker, XMetal, oXygen XML Author, Arbortext Editor, Flare, Dreamweaver, Acrobat, Word, Paint Shop Pro, SnagIt, Paint, Fireworks, Visio, MediaWiki

Other Tools: Microsoft Office: Project, Outlook, PowerPoint, Excel; Perforce, SVN, Git, Clarify, Siebel, SharePoint, DocuShare, Rally

EXPERIENCE:

Confidential

Senior technical writer

Responsibilities:

• Revised user guide for the connector that collects time-based log oil well data from drilling interface protocol (Wellsite Information Transfer Specification Markup Language or WITSML) servers. Used XMetal, SDL LiveContent Architect.
• Edited documents such as SDKs, Quick Reference API guides, and firmware guidelines for Internet of Things and Data Center Platform Engineering groups. Used FrameMaker, Word, Powerpoint, Acrolinx.
• Wrote and revised admin guide content for a new cloud-based provisioning service for conference phones.
• Used oXygen XML Author and easyDITA CCMS.
• Documented a web-based data visualization and custom dashboard tool for law firms.
• Used Word.
• Created flowcharts and developer reference information for screens in a Confidential (ERP) warehouse and inventory system for auto parts.
• Used Visio and Word.
• Converted and rewrote Confidential guide for an audio/video media generator from Word into Confidential XML.
• Completely reorganized guide based on user tasks. Used oXygen XML Author and easyDITA CCMS.
• Worked on complex renaming project in Confidential XML for an enterprise operational intelligence system. Debugged code inconsistencies. Used XMetal, SDL LiveContent Architect.
• Assisted with an operations gap analysis for rollout of a mobile banking application. Reviewed workflows, created Visio flowcharts and outstanding questions list.
• Revised/edited functional specifications, wrote content plan, and recommended help tool for a customization of the IT service management platform (a SaaS framework for IT departments).
• Received a week of customer training in core product.
• Wrote user guide for a customization of IBM Cognos TM1 (multidimensional database) to create hospital budgets. Used FrameMaker.
• Wrote new and revised content in Confidential XML for major new release of a storage operating system. Used XMetal and SDL Trisoft (now LiveContent Architect) CCMS with versioning and workflows. Wrote a documentation content plan using MediaWiki. Edited man pages for Confidential commands. Collaborated with multi-cultural teams and writers across the U.S and globally. Troubleshot some publishing issues in SDL.
• Documented software and web applications for eye care practices to schedule patients, manage electronic medical records, and interface to optical diagnostic devices. Used FrameMaker linked to Confidential for single-sourcing.
• Updated software user guide for a Metro Ethernet network interface device. Fixed FrameMaker template issues.
• Created a documentation plan template.
• Created online help and user guide for new centralized database and reporting system. Used Confidential .
• Created documentation for optical design software that simulates and measures light rays traversing a 3D model. The software is used to design anything from cameras to monitor backlights and LEDs.
• Used FrameMaker.
• Debugged and cleaned up XHTML code and updated help system for web application and client to download music. Used Flare.
• Updated laptop user guides.
• Used FrameMaker. This was a repeat client.
• Wrote structured documents in Confidential XML for a Java (J2EE) software development optimization product (a JBuilder and Eclipse IDEs plugin). Used Arbortext Editor, an XML editor. Help formats included Eclipse Help and HTML.
• Designed online help for a web-based application that automates switch connections to network lab devices. Used Mediawiki and Flare.

Confidential, Santa Ana, CA

Senior Technical Writer

Responsibilities:

• Wrote release notes, a documentation plan, and structured content for a software configuration management tool to manage requirements, source control, and defect tracking.
• Used Dreamweaver, SnagIt, and Arbortext Editor.
• Member of cross-architectural documentation team that set documentation standards and researched CMS and Confidential migration.

Confidential, Calabasas, CA

Project Lead, Senior Technical Writer

Responsibilities:

• At this major networking test equipment vendor, I created all technical documentation including software user manuals and online help, a Getting Started guide for the chassis hardware and “Start Here” sheets for hardware modules.
• Wrote documentation plans and kept a master schedule of all writing projects. Provided input to UI design. Used Confidential, Dreamweaver, FrameMaker, Acrobat, Paint Shop Pro, MS Project, and Visio.
• Created all technical documentation from product’s inception to its growth into a flagship application and major revenue generator. Actively contributed to design of user interface.
• Access protocols module of Confidential TestCenter, a comprehensive test system with DHCP, PPP, and DHCP-PD (IPv6) protocols
• SmartVoIPQoS, a voice over IP test suite, won Internet Telephony’s Product of Year award
• TeraVPN, an application to test IP security and network access
• Provided training and support for Confidential, Dreamweaver, and HTML
• Created style sheets, templates for structured topics, and style and procedures guide
• Debugged all technical help issues
• Researched migration to a CMS and XML, and met with IT and Training departments for an enterprise-wide knowledge management system
• Did company’s first documentation usability testing with key customers, implemented findings.
• Transitioned writers to structured authoring. Created a Dreamweaver template for each topic type with instructions, allowable structures list, and examples.
• Created a skeleton Confidential project, making it easy for new writers or third party vendors to create HTML-based help consistent with Confidential conventions and branding.
• Reduced manual size for flagship product by over 250 pages.
• Supervised project to clean up and convert Confidential HTML code and style sheet to Dreamweaver. Created search strings and provided code input for developer scripts.
• Wrote an implementation plan for management and smoothly transitioned all WinHelp systems to MS HTML Help with no downtime to ongoing projects and still met deadlines.