SUMMARY:

Over 23 years of technical writing and editing experience in applying IT documentation standards to Software Development Life Cycle (SDLC) document

TECHNICAL SKILLS:

Microsoft Office 2010: Word, Excel, Visio, PowerPoint); Windows Paint; JAWS, Adobe Acrobat X Pro, Roxio Creator, CaptureEze Pro

Version Management Tools: SharePoint; KnowledgeTree Document Management System; Serena ChangeMan Version Manager

Project Tracking Tool: Atlassian’s JIRA

PROFESSIONAL EXPERIENCE:

Technical Writing/Editing

Confidential

Responsibilities:

• Providing technical writing and editing support .

Confidential

Responsibilities:

• Provided technical writing and editing support for the Program Management Office.
• Established standards for documentation styles, processes, and procedures.
• Followed documentation standards based on the GPO Style Manual; Plain Writing Act of 2010; and Section 508.
• Edited: Monthly Performance Reports; Standard Operating Procedures; Work Instructions; White Papers; Program Office Directives; Program Management Plan; Continuity of Operations; and Disaster Recovery documents.

Confidential

Responsibilities:

• Provided technical writing, editing, and quality assurance support.
• Maintained documentation standards for processes, procedures, and style guides.
• Reviewed documentation for Section 508 compliance.
• Took meeting minutes and archived them in various SharePoint repositories.
• Compiled and maintained the Acronyms and Terms document for Confidential / Confidential .

Confidential

Responsibilities:

• Consulted with subject matter experts to update existing documentation and to convert documentation currently in HUD’s System Development Methodology (SDM) template to the Project Planning and Management (PPM) Life Cycle template.
• Edited deliverable documents: Configuration Management Plan, Contingency Plan, Data Dictionary, Data Requirements Document, Database Specifications Document, Functional Requirements Document, Interface Control Document, Lessons Learned, Operations Manual, Quality Assurance Plan, Risk Assessment Report, System Security Plan, and System/Subsystem Specifications.
• Maintained a current list of IDIS Online acronyms and terms.
• Used SharePoint to maintain document version control, and Altlassian JIRA—a project - tracking tool—to record the status of IDIS Online documents.

Confidential

Responsibilities:

• Wrote and edited documentation in accordance with the U.S. Government Printing Office (GPO) Style Manual, and followed Section 508 compliance guidelines.
• Edited the Asset and Transportation Management (ATM) Division’s Biweekly Reports. Conducted training sessions for 60 coworkers covering the format, style, and input required for the ATM Biweekly Report.
• Worked with subject matter experts to develop standard operating procedures for the ATM Division.
• Compiled and maintained the ATM Division Acronyms and Terms document.
• Used KnowledgeTree to maintain GSA documentation.

Confidential

Responsibilities:

• Wrote and edited documentation in accordance with the GPO Style Manual, 2008.
• Documented Confidential policies, procedures, and guidance standards; created and maintained baseline templates.
• Compiled the Confidential Acronym List.
• Developed the Confidential Documentation Style Manual based on the GPO Style Manual, 2008.
• Drafted Confidential ’s Survival Guide for new and current Government employees and for contracting personnel.

Confidential

Responsibilities:

• Developed, implemented, and maintained documentation processes and procedures for the Confidential contract.
• Developed training materials to update team members on the processes, procedures, systems, tools, references, and resources of the Confidential documentation function.
• Organized the online documentation file structure inherited from the previous contractor in Serena ChangeMan Version Manager. Developed training materials to introduce this version management system to team members and coordinated training classes.
• Wrote the Documentation Plan to reflect how AEM managed the documentation function. Reviewed and updated it annually according to the Confidential Document Delivery Schedule.
• Edited deliverable documents based on the GPO Style Manual; prepared them for delivery in CD-ROM and hard copy formats; and maintained records to track documentation efforts. Deliverables included: Customer Support Plan, Database Maintenance Procedures, Database Specifications, Disaster Recovery Plan, Program Maintenance and Operations Support Documentation, Program Management Plan, Program Specifications, Quality Control Plan and Procedures, Software Configuration Management Plan, System Security Plan, System/Subsystem Specifications, and User Documentation.

Confidential

Responsibilities:

• Developed the baseline Confidential Documentation Style Guide to comply with the Confidential Statement of Work.
• Established an online documentation reference library; developed templates for Confidential documentation.
• Edited Education Account proposals, documents, and resumes.

Confidential

Responsibilities:

• Developed and maintained standard documentation policies and procedures.
• Developed an online filing structure to maintain document version control for deliverable documents including account policies and procedures, handbooks, and reference guides.
• Edited policy and procedure documents, handbooks, and reference guides.
• Edited resumes and maintained a resume library for the EDS Education Account.
• Maintained online and hard copy versions of weekly status reports, monthly activity reports, monthly cabling reports, and quarterly cabling summaries.

Confidential

Responsibilities:

• Developed, implemented, and maintained standard documentation policies and procedures for the LOS contract.
• Established and maintained the online filing structure that provided version control for approximately 40 documents.
• Edited and updated the Documentation team’s Standard Operating Procedures and Style Guide.
• Edited Project documents: Configuration Management Plan, Disaster Recovery Plan, System Security Plan, and Telecommunications Plan.
• Edited System documents: Detailed Design Document, Functional Requirements Document, Maintenance Manual, Requirements Traceability Matrix, and System Test Plan.
• Edited User documents: Manual Procedures, User Guide, and training modules.
• Edited White Papers, task order proposals, and resumes, and maintained a resume library for the EDS Education Account.
• Developed, implemented, and maintained documentation production processes and procedures. Coordinated printing services with an outside vendor and distributed documents to U.S. Department of Education personnel in Washington, DC; Montgomery, Alabama; and Louisville, Kentucky.