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Senior Technical Writer ; Forum Administrator Resume

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View, CA

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SUMMARY:

Guy Klages has been a Technical Writer & Trainer 10+ years and Report Writer 7+ years in the medical (4+ years), education (5+ years) and hi - tech (10+ years) industries.

PROFESSIONAL EXPERIENCE:

Confidential . View, CA

Senior Technical Writer, Forum Administrator

  • Documented version 5.x items: FROM, Aggregate Pushdown, X.509, cURL, Alter Index, FTS, Adaptive Index, Monitoring Queries, META(), Index Pushdown, GSI Storage, GSI, Workbench
  • Initiated a Version Comparison page, Feature swim lane page, Marketing for new users page
  • Improved Reserved Words, Code comparison, System tables, MNQ settings, Latency intro
  • Researched daily N1QL Forum posts to reply and note ways to improve the documentation

Confidential San Francisco, CA

Technical Writer

  • Designed and wrote the API website Developer Gateway, Sell Sheets, Release Notes,
  • Designed and wrote API Dev Reference, Style, Getting Started, How To, and FAQ guides.

Confidential Palo Alto, CA

Technical Writer of white papers, knowledge base, and blog articles

  • Paper: Deployment Considerations, AV Release Notes, AV User Guide, Multi-Site Reference Architecture, UEM Release Notes, UEM Install & Config Guide, UEM Admin Guide, UEM App Profiler Admin Guide, UEM Helpdesk Support Tool Admin Guide, UEM SyncTool Admin Guide,
  • KB: Configuring UEM in NoAD, Whitelist Blocked Apps, AV Windows 10, AV Log Collection, AV SSL Certificates, AppStack Exclusions, UEM ThinPrint Conflict, UEM License File
  • Blog: UEM with Windows 10, UEM Managing OST Files

Confidential San Jose, CA

Technical Writer, Technical Trainer

  • Design the schema, tables, queries, forms, reports, and cURL of a complex DB.
  • Migrate to PostgreSQL & SQL-Lite; write business needs, user guides, trainings, and blogs
  • Teach Swagger, Texts (Markdown), technical writing, databases, Visio, AWS and other topics

Confidential Foster City, CA

(Contract) Technical Writer

  • Wrote User Guides, Java API Guides, SDK, Wiki pages, and charts in FrameMaker and DITA

Confidential Santa Clara, CA

(contract) Technical Writer, Tester

  • Wrote User Guides, Installation Guides, System Admin Guides, Release Notes, Troubleshooting in DITA with XMetaL for Virtual Machines, CentOS, Pentaho, RTView, MARS, Storm, and Kafka

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