SUMMARY:

Outstanding professional with strong technology background. Over 10 years combined experience in: technical writing, telecommunications, training, quality assurance, project and product management. Technical writing; proposals, user guides, run books, test cases, reference documents, cloud computing, emergency operating and standard operating procedures. Business Analyst Waterfall and Agile. Proficient with: Microsoft (word, excel, visio, powerpoint), Siebel Business Analytics, Adobe, and Screen Capture Software. Working knowledge of: Oxygen XML Editor, Linux, Wiki, SharePoint, Requisite Pro, Clear Case, Atlassian Confluence.

PROFESSIONAL EXPERIENCE:

Technical Writer

Created technical manuals for: data centers, pharmaceuticals, air traffic control simulation, telecommunications operations, mortgage banking, point of sale, travel and entertainment products.

Designed and wrote hardware installation guides, hardware service guides and site preparation guides.

Developed training manuals for systems applications and products.

Wrote test cases, trace matrices and validation documents.

Training Supervisor

Homeland Security consultant hired in response to 911, supervising TSA airport security training.

Certified trainer of Explosive Detection Computer Systems.

Trained airport security screeners in use of computer hardware and software security systems.

Technical Writer / Business Analyst

Confidential . Jacksonville, Fl

SDLC technical writer for computerized systems used in pharmaceutical manufacturing change management / quality systems manufacturing.

Developed IT scope and requirements documents according to business rules and customer need. Analyzed, documented, evaluated SDLC deliverables and ensured their completion according to the project plan. Created trace matrices to validate information and trace back to the business requirements.

Developed use case test scripts and test plans including system and validation testing.

Created end user manuals, run books, and training documentation.

Technical Writer

Confidential, VA

Technical writer in Global Data Center Services Sterling, VA Develops process and standard operating procedure documentation (SOP), run books, user guides, work flows to support data center construction and operations. (BMS, SCADA, networks, infrastructure, electrical plants, cooling plants and physical spaces that support data center servers). Report generation with business analytics software. Supported: controls engineers, electrical and mechanical engineers.

Technical Writer / Business Analyst

Confidential . Jacksonville, Fl

SDLC technical writer for computerized systems used in clinical investigations and in compliance with 21 CFR Part 11. Developed IT scope and requirements documents according to business rules and customer need. Analyzed, documented, evaluated SDLC deliverables and ensured their completion according to the project plan. Created trace matrices to validate information and trace back to the business requirements.

Developed use case test scripts and test plans including system and validation testing.

Created end user manuals, run books, and training documentation.

Created, migrations plans, release notes and worked cross functionally.

Technical Writer/ Business Analyst

Confidential . Orlando, Fl

Worked with team members and subject matter experts to develop technical responses for DOD, states and governments. Reviewed, edited and finalized submissions for RFP’s, RFQ’s, and RFI’s. Ensured ISO procedure compliance. Developed end user documentation for Air Traffic Control 3D simulation and training systems, voice activated flight training simulators for pilots and driving simulation tools for airport flight - line drivers. Wrote documentation for SDLC lifecycles in an Agile development methodology. Participated in validation testing (unit and integration) and QA support. Created documentation for; API’s, Product Assurance (QA), IT developers, air traffic controllers, subject matter experts, program and product managers, engineers, trainers and executives.

Technical Writer

Confidential . Lake Mary, Fl

Supported Electrical Engineers, Mechanical Engineers and Software Developers in a design and manufacturing facility. Produced hardware installation manuals, parts identification manuals, user and site preparation guides for; point of sale, entertainment and travel products. Collaborated with developers, engineering, manufacturing and customer support to perform needs assessments and requirements analysis. Performed verification and validation testing. Testing included: component/unit, integration and Beta. Maintained ISO quality standards.

Technical Writer / Trainer

Confidential Oak Brook IL

Designed and created technical system, product and procedures training documentation in the wholesale mortgage lending industry.

Developed and implemented system and product training.

Supported end users with instructor and web based training modules.

Wrote technical manuals for system developments and applications.

Technical Training Supervisor

Confidential Renton, WA

Supervised TSA airport security training. Trained TSA security on computer hardware and software applications for IED detection.

Certified trainer of Explosive Detection Systems and Trace Detection Systems.