SUMMARY:

Experienced Technical Writer/Editor skilled in revising and formatting deliverables for technical and non - technical audiences. Background includes marketing, business analysis, program management, knowledge management, and strategic communications.

SKILLS:

MS Office Suite, MS Publisher, MS SharePoint, Adobe Acrobat Pro, Content Management Systems, Visio, Adobe Captivate, iManage/Interwoven's TeamSite, Internet Search, LexisNexis atVantage, OneSource, Hoover’s, Hummingbird, Lotus Notes, HipChat, GoogleDocs, SnagIt. Familiar with MS Project, Madcap Flare, BaseCamp, Illustrator, Photoshop, WordPerfect, HTML, and Chicago and AP style guides. Knowledgeable of IT project life cycle and SDLC phases. Basic understanding of public relations, social media, and electronic media tools.

EXPERIENCE:

Confidential, Rockville, MD

Technical Writer

Responsibilities:

• Wrote, edited, indexed, or revised a variety of documentation and communications for CIO and leaders of six IT divisions: news articles, newsletters, reports, brochures, job & training aids, user guides, SOPs, presentations, IT financial reports, government position descriptions, and announcements.
• Collaborated with Deputy CIO, division directors, branch chiefs, system administrators, network and security engineers, programmers, and project managers.
• Supported project roll-outs, quality assurance efforts, agency-wide implementations, and development of marketing campaigns.
• Researched and evaluated new IT and business tools and services.
• Wrote, edited, revised, and produced web-based documentation for Internet and intranet sites.
• Created ads to promote IT services and accomplishments.
• Helped determine appropriate publication vehicles.
• Reviewed documentation and webpages to ensure alignment and compliance with federal policies.

Confidential, Hyattsville, MD

Technical Writer/Editor

Responsibilities:

• Reviewed and revised documentation required for project teams to support Confidential.
• Edited, formatted, revised and proofread various planning and procedure documentation related to security, technical capabilities, and system migration and development.
• Created templates, user guides, SOPs, and presentations.
• Reorganized and restructured SharePoint site.
• Assisted with organization and maintenance of project artifacts.
• Researched and ensured compliance with Confidential and Confidential templates, standards, policies, and procedures.
• Reviewed and revised policies and procedures governing staff affiliated with Confidential project and Hurricane Sandy task force.
• Developed communications plan to educate and inform staff in support of change management activities.
• Drafted messaging on behalf of Governance team. Managed and oversaw on-boarding and off boarding of employees and contractors.
• Coordinated with human resources managers, IT and business managers, and security personnel.

Confidential, Baltimore, MD

Technical Writer/Editor

Responsibilities:

• Planned, researched, wrote, edited, and formatted content for a variety of technical documentation produced to support the development and launch of an external-facing B2B website. Reviewed and interpreted mock-up pages and early-stage planning materials.
• Captured notes from team web-chat conversations.
• Explained functionality in detail. Published notes, documentation, and related findings on collaboration site and dedicated server, updating daily and weekly to keep in synch with project’s evolution.
• Created templates, content and business requirements, and style guidelines.
• Assembled detailed spreadsheet of glossary terms. Interviewed and collaborated with developers, QA staff, project managers, SMEs, and business analysts.
• Supported production efficiencies by incorporating feedback and revisions from weekly meetings and demonstrations.

Confidential, Baltimore, MD and Gaithersburg, MD

Technical Writer/Editor

Responsibilities:

• Edited and revised technical documentation related to the Phase 2 development of the Confidential .
• Reviewed, edited, and formatted draft system design documents (multiple volumes and versions), comment sheets, detailed appendices, business rules, user manuals, and training plans. Identified and resolved content issues, gaps, and discrepancies.
• Ensured consistency in format, design, style, terminology, voice, etc.
• Created templates, process documents, checklists, and tracking and inventory sheets.
• Updated editorial and training guides and other reference material.
• Captured minutes, decisions, and action items between technical team leads and clients/stakeholders.
• Supported QA review process.
• Executed timely upload and inventory of client deliverables on two independent enterprise-wide SharePoint environments.

Confidential, Washington, DC

Communications Specialist/ Technical Writer/Editor

Responsibilities:

• Edited and revised print and electronic material related to the rollout of technical initiatives, application launches, software development projects, and technical training programs.
• Reviewed, proofread, and formatted job aids, user guides, guidelines, reports, FAQ, release notes, training modules, fact sheets, policies, and presentations.
• Wrote process and procedure guides, correspondence, and communication plans.
• Oversaw postings to six SharePoint project sites. Reviewed documentation for consistency of grammar, tone, terminology, structure, format, and branding.
• Composed newsletter articles and weekly announcements to targeted and enterprise-wide audiences. Created department’s editorial style guide.

Confidential, Washington, DC

Communications Specialist/Business Analyst

Responsibilities:

• Served as communications point-of-contact for technology risk director and three technology teams.
• Edited and revised overviews, policies, training modules and materials, and presentations.
• Composed three database user guides in five months working with developers, programmers, and analysts.
• Assisted with data imports, coding, QA, diagram descriptions, tables, process translations, and site analyses.
• Assembled and edited weekly team reports.
• Managed updates and postings to intranet pages and shared working sites.
• Composed promotional and informational messaging and announcements to support roll-out of learning programs and adoption of policies and procedures related to enterprise-wide databases and applications.
• Collaborated with Corporate Communications, vendors, and other departments.