SUMMARY:

An accomplished, professional, technical writer of 20+ years, specializing in customer - facing technical user documentation concentrating on web-based online helps for global audiences. Expert in managing projects from inception to conclusion, while successfully coordinating logistics, utilizing strategic planning, applying problem-solving abilities, and excellent time management expertise. Have consistently exhibited editorial leadership and creative direction while successfully creating suites of publications.

AREAS OF EXPERTISE:

• Over 10 years’ experience creating professional, comprehensive, online helps utilizing single-sourcing on complex customer-facing applications, using Madcap Flare, RoboHelp and Doc-2-Help.
• 20 years’ experience producing technical documentation including the design, development and maintenance of: user guides, release notes, reports, presentations, demonstrations, newsletters, etc.
• 20+ years’ experience creating: web content, online documentation, internet/intranet sites, e-newsletters, and social and multimedia sites using single-sourcing strategies, Cascading Style Sheets, style guides and standards. Specialist in Madcap Flare and RoboHelp.
• Have many years’ experience producing: video tutorials and demonstrations.

TECHNICAL SKILLS:

Online Content: Madcap Flare, RoboHelp, Doc-2-Help, Author-IT, Dreamweaver (using CSS, HTML, XHTML, XML)

Adobe: Reader, Pro X, Director

MS Office: Visio, Agile development tool, Jira issue tracking tool, SnagIt

Version Control: GIT, SVN, Subversion

Image Manipulation: Photoshop, Captivate, SnagIt

Content Management Systems: SharePoint, Confluence

Project Management Systems: Rally/Liquid Planner

Requirements Management System: Doors

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, McLean, VA

Responsibilities:

• Provided extensive technical writing for Systems Engineering department that included drawing complex Visio process diagrams, using DOORS for producing electronic versions of requirements, creating and updating Document Database pages in Confluence, and assisting Confidential ’s Proposal using SharePoint and Word.

Tools: MS-Word, MS-Visio, Confluence, Doors, SharePoint.

Technical Writer

Confidential, Sterling, VA

Responsibilities:

• Produced professional, user documentation on satellite-based tracking and remote monitoring technologies, producing customer-specific and original documentation for a number of teams in a variety of formats - online helps for mobile and web displays, and PDFs.

Tools: Madcap Flare, XML/HTML, SVN Tortoise version control, Adobe, SharePoint.

Technical Writer

Confidential, Washington, DC

Responsibilities:

• Worked with a development team that produced software for a particular branch of the Justice ( Confidential ) system.
• As Technical Writer, worked on Word documents that were transitioned to HTML5 format using Online Help and Dreamweaver software.
• Used Jira ticketing system within an Agile working environment.

Tools: RoboHelp, Word, Snag-it, Jira in an Agile environment.

Technical Writer

Confidential, Bethesda, MD

Responsibilities:

• Performed role of lead Technical Writer/Online Help developer.
• Successfully worked on updating 5 single-sourced, multi-format, online help projects for the Confidential grants application website.
• Consulted extensively with SME’s to update/create database-backed online solutions.
• Outputs ranged from Online Helps, PDFs, and Word-based User Guides.
• Also redesigned the online help to an HTML5 format to reflect changes to the Confidential website.

Tools: Madcap Flare, Jira, Word and Snag-it in an Agile environment.

Technical Writer

Confidential, Bethesda, MD

Responsibilities:

• Successfully produced professional, single-sourced, multi-format documentation for two discrete online help systems embedded within sophisticated Cybersecurity solutions.
• Was involved in consulting with SME’s to create current online helps - updating old content, writing new content, and restructuring sections of existing help.
• Also produced Release Notes, Installation Guides and Upgrade documents.
• Was also involved in redesigning Online Help output to reflect website re-branding.

Tools: Madcap Flare, SnagIt, MS-Office, Bugzilla, Liquid Planner, GIT SVN.

Technical Writer

Confidential, Herndon, VA

Responsibilities:

• User Guides; Installation, Implementation, and Configuration notes; and Business Rules. Developed document style guides, standards and content specifications to ensure look-and-feel consistency across entire range of documentation
• Developed Training materials on technical subjects in a number of formats (Word, Adobe Captivate presentations, Online Self-Help documents)
• Supported documentation releases for new products and updates for existing products
• Development of document plans, style guides and content specifications
• Helped produce IT Security Policy and Procedure documents that complied with: ISO 270001, PSI-DSS v3, Confidential SP 800-53 rev 4 and FIPS 199/200, for which I received company Praise awards points
• Site Owner of IT section on SharePoint content management system (CMS) and created a searchable Documentation Repository
• Committee member on IT Site Owners and Wellness Committee

Tools: MS Office, Visio, Publisher (DTP), RoboHelp using Hyperlinks & CSS, PowerPoint (using BrainShark), SnagIt, Adobe Captivate and Acrobat Director, SharePoint management system, Rally time management

Technical Writer

Confidential, Silver Spring, MD

Responsibilities:

• To enable Confidential to comply with Confidential and Confidential audits and requirements.
• Created a document inventory and produced a number of process diagrams.

Tools: MS-Word, MS-Excel

Technical Writer

Confidential, Arlington, VA

Responsibilities:

• For this short contract, I produced Meeting Minutes and Requirements documents for Confidential Resource & Referral Agencies new system.

Tools: MS-Word

Technical Writer

Confidential, Washington, DC

Jun - Aug 2009

Responsibilities:

• Liaising with Senior IT Security Officer, Director of Web Hosting Services and engineering teams
• Also redesigned SharePoint Intranet pages to obtain subscription applications, additional departmental activities, project opportunities, policy documents and other available services.

Tools: MS-Word, SharePoint, Dreamweaver, CSS, XHTML, Hyperlinks, Child/Parent files