COMPUTER SKILLS:

• Visual Basic, Java, Crystal Reports, MS Office 2016 (Word, Access, Excel, PowerPoint, Visio and Outlook), Eclipse, HTML, SQL, Oracle Database, SharePoint, JIRA, Confluence, VLC Media Player, Familiar With GitHub and Katalon
• Technical Software and Hardware Documentation, Training and Demo Materials, Editable Wiki Pages, SOPs, PMPs, User Manuals, FAQ Pages, Brochures, UI/UX, White Papers, Help Files, Company - Wide Emergency Alert Communications, Grants, Multi-Million Dollar Government Proposals, SLAs, Test Case Peer Reviews, Manual and Automated Test Scripts, Flow Charts and Diagrams, Letters of Recommendation, Resumes, Knowledge and use of the Plain Writing Act

EXPERIENCE:

Confidential

Technical Writer/Tester

Responsibilities:

• Use PowerPoint and VLC Media Player to create and edit videos for application demos and tutorials.
• Work with Configuration Specialists, Dev Ops Administrators and System Engineers to write WAS server configuration documents for transferring major applications from old servers to new ones in secure environments.
• Help facilitate and verify systems’ cut-over testing from one server to another.
• Use Confluence to create and maintain the project’s only online wiki pages containing help files, graphics and information, project feature descriptions, coding and development, administrative, issue tracking and general SOP information in a clear and concise manner.
• Work with SMEs, government personnel, business analysts, testers and developers in a collaborative environment to analyze and coordinate user stories, bugs and epics on a major ICE DHS tracking project.
• Improve and update the project’s only SOP and PMP to include critical details, hyperlinks and other captured procedures.
• Update and deliver required Software Lifecycle Management (SLM) documents and reports for government review panels within tight deadlines.
• Create Knowledge Articles to show staff and end users how to use software and hardware and to provide explanations on requested topics where more clarification is needed.
• Participate in daily scrums and use Kanban Boards in an Agile environment.
• Assist with UAT tasks such as writing, editing (peer reviews) and running manual and automated test scripts and providing results and feedback.
• Helped write multi-million dollar government contract proposals.
• Work with government personnel and Service Desk technicians to assist new users with on-boarding tasks.
• Created visual aides for and participated in the ICE Tech Day and Hackathon demos to show our projects to upper level management, including the Deputy Director of U.S. Immigration and Customs Enforcement.
• Conduct test data analysis research to determine if certain, ill-formatted records existed in our applications.

Confidential

Technical Writer

Responsibilities:

• Wrote SOPs for wiping and storing hard drives for the OIG department and for quickly managing extremely urgent communications including VPN and network outages.
• Worked with the Security and Tech Services departments to create user manuals to teach employees how to update their expiring PIV cards from their laptops instead of having to go to GSA offices.
• Created instruction manuals for the new iPhone upgrade deployment project including such topics as screen protector purchasing procurement, how to activate the iPhone, back up contacts, and transfer photos.
• Participated in daily scrums regarding company-wide distributions of new technical equipment, such as iPhone and USB device upgrades.
• Assisted in researching new anti-virus protection software for Confidential and drafted associated memos and correspondences.
• Participated in UATs (User Acceptance Tests) of the iPhone deployment registration portal and updated the online metadata repository.
• Created many short, highly-visible, Knowledge Articles for Confidential ’s new online self-help customer service portal (ServiceNow). Some Knowledge Articles included completing tasks like changing your laptop’s hard drive, mapping to network drives, syncing your external hard drive to your laptop, software instructions, archiving old email messages, and how to set up many different features on the new iPhone.
• Created urgent communications (Alerts) within mere minutes on an as-needed basis to broadcast critical information to government staff, contractors and field examiners (over 3,000 people).
• Performed proofreading, editing and formatting tasks on documents for major distribution and use.
• Produced various technical specification guides and high-level architectural documents.
• Maintained effective and regular communication with project managers, Service Desk employees, and other government departments and coworkers.

Confidential

Technical Business Consultant

Responsibilities:

• Performed technical writing and quality assurance duties on projects by writing and editing test procedures and manuals.
• Assisted with some grant and proposal writing.
• Merged and translated developers’ code into standard business English for layman’s clarification.
• Used Microsoft Access and Visual Basic to develop various applications on an as-needed basis.
• Occasionally used a little bit of Java and Eclipse to assist developers by performing low-level, monotonous tasks.

Confidential,

Systems Analyst/Programmer

Responsibilities:

• Developed and implemented business rules to support the migration of legacy systems containing different military branches to a single, cross-component Integrated Total Confidential Personnel Database (ITAPDB).
• Worked with each military component to ensure that appropriate rules were created, captured, managed, and automated to meet Functionals' and Technicals' expectations.
• Reviewed developers' SQL code to ensure exact compliance with approved and implemented business rules.
• Served as a technical writer for the team by planning, developing, writing, and editing test procedures and manuals.
• Successfully merged and translated developers’ code into standard business English for laymen’s clarification.
• Completed proofreading tasks by providing valuable input to business documents to ensure production readiness.

Confidential

Network Programmer/Systems Analyst

Responsibilities:

• Installed hardware equipment (servers, routers, etc.) to allow the current system to support several new users.
• Used PCAnywhere, NetExpert and UNIX shell scripts/commands to configure network connections including TCP/IP on operator workstations.
• Created a complete development environment to emulate the NOC’s production environment.
• Installed and configured several Sun Workstations and set up the network connections (TCP/IP).
• Used HTML, Crystal Reports, SQL and Oracle to create a web site that collected, analyzed and reported internet packet traffic and switch data. It allowed numerous departments to view their customers' internet/switch data and presented the results in reports designed according to managements' specifications.
• Performed requirements engineering, analysis and design of several projects. Requirements engineering involved meeting with end users, Internet Service Providers, management, employees and network engineers to produce full business understandings of each departments' integration needs.
• Used Microsoft Office to gather requirements from end users to draft and manage detailed project plans.
• Created systems design documents, software migration documents and user acceptance test plans.
• Created detailed user manuals showcasing the newly-created systems.
• Used PCAnywhere and UNIX to perform ongoing software and system maintenance, installations, upgrades, and server configurations.
• Created user IDs and passwords to allow authorized users certain privileges to sensitive data.

Confidential

Systems Analyst

Responsibilities:

• Performed requirements engineering, technical writing and architecture for the creation of an enterprise global multilingual database system. Architecture was done using Object Oriented Analysis and Design employing PowerPoint for diagrams and Excel for the Use Case Requirements.
• The database, which was developed using SQL, Oracle 8 and Sybase 11, was a trouble ticketing/reporting system.

Confidential

Developer/Project Manager

Responsibilities:

• Used Visual Basic, SQL, Access, and Active Server Pages to develop the company’s only Invoice Management System which created and tracked outstanding invoices and displayed results on the intranet. It mostly handled accounts receivable and payable.
• Used Visual Basic and Access to create an HR security tracking system that identified employee profiles, contractor data and network accesses. It also performed daily checks in tracking employee departmental changes and other personnel information.
• Used Visual Basic, Access, Excel and Visioneer Scanning Software to create data communication modules that allowed different applications to send and receive data from one another.
• Full life cycle development included creating and performing test procedures for in-house software based on Business/Use Case requirements I gathered from end users.
• Used Word and PowerPoint to create user manuals and training materials.
• Used Visual Basic to create test scripts for testing and debugging various software programs.

Confidential

Frequency Analyst/Database Developer

Responsibilities:

• Used Visual Basic and Access to create a database to retrieve microwave receiver data to check for active power stations.
• Used Visual Basic and Access to produce a reporting system for city and county officials informing them of active microwave receivers and expiration dates.
• Used Visual Basic and Access to create software tools that performed technical research on microwave interference frequencies nationwide. My software also conducted interference analyses, produced frequency-sharing results, and calculated necessary relocations of existing microwave receivers based on power capacities.
• Reassigned U.S. county microwave power capacities after analyzing monthly Confidential data.
• Used UNIX, Access, Visual Basic and Map Info to create monthly microwave receiver data of all U.S. counties. The data was recorded and analyzed for the Confidential .
• Attended and participated in Confidential microwave meetings in Washington, DC.
• Used Access, Word, PowerPoint and Excel to generate legal licensing documentation for microwave links existing in U.S.