SUMMARY:

• Developed documentation and materials in support of SAP HR (ESS/MSS/ECC) implementations (Bristol - Myers Squibb, UN Secretariat).
• Documented LMS administrative procedures and support plan, resolved LMS integration issues, and supported eLearning delivery.
• Developed roll-out using Adobe Captivate for implementation of PeopleSoft generic and custom-built modules; Claims Processing and Cash Management.
• Developed a coach/mentor-driven continuing program founded in detailed job task analyses of line manager, back-office operation, and service representative positions.
• Developed and delivered technology-based and stand-up materials for SaaS applications (IKON Virtual File Room, Hobart West proprietary OTC system, PeopleSoft, SAP)
• Developed a self-directed learning website for Leadership and incorporating third party content using web services and APIs.
• Designed and developed Performance Support System using Adobe RoboHelp. Integrated the Performance Support System into SharePoint Site for storage and delivery of RoboHelp content. This model has been used to support: the rollout of a new, streamlined HR service delivery model delivery of online and documentation for SAP HR implementations delivery of online and documentation for a global oncology department
• Designed and developed a prototype for a web-based, blended learning system (CareerPorts) targeting the maturing learner and fostering the creation of self-customized learning agendas.
• Developed a mainframe-based Participant Evaluation and Prescription system, providing immediate classroom feedback on student performance against objectives.
• Created MS Excel/Access application to compile delivery/completion reports from LMS (Plateau) raw usage data.
• Constructed reports using Adobe Connect web services to produce real time dashboards of trainee performance.
• Designed and implemented Learning Resource Centers in 42 ADP field locations, providing physical space and technology needed to support the LMS based programs.
• Implemented print on demand services, reducing time to market for new and revised materials from 12 weeks to 4 days.
• Produced Style Guide and Templates for use in all development projects including print and electronic instruction and assessments.
• Gathered information and documented business requirements, workflow procedures, system functionality, data interchange services, and wireframes for:
• Cypher - a commercial eHealth Record (ICD-10) documentation application.
• EsquireConnect - a web portal/eCommerce site providing deposition event scheduling and monitoring services for law firms.
• MAX - a proprietary Order To Cash system incorporating modules for CRM, A/R, A/P, Lockbox, and order processing.
• Project managed the design and development of and documentation with special emphasis on technology-based and blended methodologies for:
• Mercury/NextGen - a pharmaceutical promotional material review and validation workflow system.
• SAP HR - ESS, MSS and ECC modules.
• PeopleSoft - generic and custom-built modules, including A/R, Lockbox, and Claims Processing.
• SalesLogix - a CRM rolled out to national sales force.
• Project managed customization and national implementation of COT applications:
• Saba-Pedagogue LMS - including establishment of auto-enrollment assignments, user catalog security, and administrative procedures
• Adobe Connect Pro LMS - Established enrollment procedures, user taxonomy, reporting formats, and content catalog. Documented administrative procedures.
• Phoenix LMS - as the curriculum driver for a national new-hire program, including progress tracking and assessments.
• SalesLogix 7.0 - customized user groups, document access, and data collection.
• Business Analyst (Agile Product Owner) - Responsible for management and scheduling of development tasks, interfacing with marketing and the development team, conducting requirements gathering, specification documentation, release scheduling and implementation.
• Project Managed RFP requirements gathering for replacement Talent Management System.
• Responded to RFIs in support of sales team inquiries.
• Managed delivery of classroom events in two corporate locations (NJ and CA) and special events in 42 field office locations.
• Negotiated and managed service contracts and performance for multi-location delivery (facilities, equipment, hotel, transportation, catering, and internal cross-charges).
• Managed development and delivery of professional services supporting a SaaS litigation support application, including the vendor relationship for hosting services on IBM Web Server Farm.

CORE COMPETENCIES:

• Business Analysis/Project Management
• Business Process Consulting
• LMS Implementation and Administration
• Agile/SDLC Requirements Documentation
• Technical Writing and Documentation eLearning Design and Development
• Technology Strategy
• Learning Product Management

TECHNICAL SKILLS:

Project Management: MS Project, Jira Agile/GreenHopper, IBM Rational Team Concert

Authoring Tools: Adobe Presenter, Adobe Captivate, Articulate Presenter, Articulate Engage, Adobe RoboHelp, Adobe FrameMaker

Programming: Visual Basic, VBA, Pace, Tutor

Wireframe: Balsamiq, Serena Prototype Composer, Mockup Screens

Virtual Classroom: Adobe Connect Pro, Webex, GotoMeeting

Graphics: ScreenHunter, Snag: it, Full Shot, HyperSnap DX, RoboScreen Capture

EMPLOYMENT HISTORY:

Confidential, New York, NY

Contract Technical Writer/ Developer

Responsibilities:

• Developed documentation and materials in support of SAP HR (ESS/MSS/ECC) global secretariat implementation.
• Developed elearning (Adobe Captivate) templates and development guide for production of SAP financial services .
• Researched and developed a proposal for construction of a community of practice using Drupal to implement a content authoring platform.

Confidential, Mamaroneck, NY

Business Analyst/Project Manager

Responsibilities:

• Gathered and documented requirements for implementation of a SaaS application providing medical documentation and coding using the ICD-10 code set.

Confidential, Bridgewater, NJ

Contract Business Analyst/Project Manager

Responsibilities:

• Business Analyst/Project Manager for implementation of Saba-Pedagogue LMS.

Confidential, Florham Park, NJ

Technical Writer/Performance Support Developer

Responsibilities:

• Designed and developed Performance Support System using Adobe RoboHelp supporting departmental programs.

Confidential, Stamford CT

Technical Writer/Performance Support Developer

Responsibilities:

• Designed and developed Performance Support System using Adobe RoboHelp supporting the rollout of a new, streamlined HR service delivery model.

Confidential, Minot, ND

RoboHelp Trainer/Consultant

Responsibilities:

• Established content format standards and trained in-house personnel on use of standards and RoboHelp.

Confidential, Plainsboro, NJ

Project Manager /Documentation

Responsibilities:

• Project managed and participated in the design and development of elearning and online help for systems implementations.

Confidential, Florham Park, NJ

Director Business Analyst

Responsibilities:

• Managed team of business analysts supporting use and ensuring best practices for variety of corporate systems, including LMS, payroll, finance, HR, sales automation, and business operating systems.

Confidential, Bridgewater, NJ

Project Manager

Responsibilities:

• Project Managed development and roll-out of for 10-month implementation of PeopleSoft generic and custom-built modules, including A/R, Lockbox, and Claims Processing.

Confidential, Buffalo, NY

Contract Business Analyst

Responsibilities:

• Analyzed and documented process for converting paper-based loan processing procedures to image-based, work-flow enabled process.

Confidential, Pittsburg, KS

Contract Product Designer

Responsibilities:

• Engaged to develop a prototype web-based, blended learning system for maturing learner.

Confidential, New York, NY

Support Manager

Responsibilities:

• Managed development and delivery of professional services supporting SaaS litigation research application.