We provide IT Staff Augmentation Services!

Technical Writer Resume

SUMMARY:

  • Liaison between the business and developers with my ability to understand and simplify more complex materials in a way the business can appreciate
  • Developed proof of concepts for new applications
  • Gathered requirements from the business for changes to applications and new applications
  • Control the software development life cycle to keep it in track to be released in the proper and promised time frame
  • Train business on new concepts that are introduced in applications
  • Ability to pin point if issues arise from the application or if it is possibly network or server related
  • Problem solving skills for issues that arise in production with applications to deduce if it is application related or data related
  • Software quality assurance and testing experience in a wide variety of environments including Windows, UNIX, LINUX,SQL, PICK legacy systems, and Internet based applications.
  • Technical writing
  • WIKI design and implementation from scratch using Sharepoint 2010
  • Lead technical advisor for technical writing and WIKI implementation
  • Website design and management
  • Functionality, reliability, usability, installation, and related test methodologies.
  • Leadership role in creation and execution of QA and testing processes, strategies and plans along with bug documentation and regression testing.
  • Testing new and altered code, regression testing, user acceptance testing, integration of new applications into the existing work flow and processes
  • Application development for PICK legacy systems
  • Managing multiple projects with all levels of priority
  • Ability to understand and simplify more complex workflows and relay that information back to the business.
  • Comfortable working on medium sized and above project with all levels of priority

TECHNICAL SKILLS:

Platforms: Unix, Linux, Visual Source Safe,D3 PICK, All Platforms of Windows, Win2003 Server, Cloud, SendMail, LAN

Languages: PICK, SQL, XML, Java

Databases: PICK, Access

Software/Tools: Visual Source Safe, MS Office Products, SharePointDreamWeaver

Methodologies: SDLC, data mining, organizational change management, AgileWaterfall

Hardware: Email Servers, Unix Servers hosting D3 Pick, Windows ServersBackup tape drives, SAN, PCs, Phone systems

WORK HISTORY:

Confidential

Technical Writer

Responsibilities:

  • Gather documentation that users have put together and polish it into something that is acceptable for use by the general population as work instructions
  • Assist IT employees in brain storming issues and gave direction on best approach to addressing issues
  • Create documentation from scratch on processes for use by the general work force as work instructions
  • Meet with users to gather information in order to document previously undocumented process
  • Design layout for internal WIKI that will house all work instructions as separate site pages in SharePoint 365

Confidential, Memphis, TN

Technical Writer/Lead Technical Advisor

Responsibilities:

  • Gather documentation that users have put together and polish it into something that is acceptable for use by the general population as work instructions
  • Assist IT employees in brain storming issues and gave direction on best approach to addressing issues
  • Create documentation from scratch on processes for use by the general work force as work instructions
  • Meet with users to gather information in order to document previously undocumented process
  • Document any issues users had with processes currently in place
  • Design layout for internal WIKI that will house all work instructions as separate site pages in SharePoint 2010
  • Implement WIKI in the appropriate layout for users for both US as well as other regions to access work instructions

Confidential, Memphis, TN

Business Analyst

Responsibilities:

  • Gather requirements needed by business for coding and reporting changes within the PICK database
  • Act as a liaison between developers and the business to relay in a simplified manner the way more complex work flows and applications are used and how they work
  • Write test plans to ensure that changes made to code meets all requirements of business
  • Test code that has been altered to ensure it meets the business need
  • Regression test all code that is to be released to ensure that it has no impact on the current programs in place
  • Gain user acceptance sign offs via UAT
  • UAT of new processes both with Web and legacy systems
  • UAT of existing process changes for both WEB and legacy system
  • Gain Decision Request documents when a problem arises that the business needs to weigh in on during the coding portion of updating a process or application
  • Release programs into production as needed
  • UAT of newly releases programs and processes to make certain they met user needs
  • Customer support for users who use our sister company P2P Link
  • Extraction of bills and reporting using SQL queries
  • Monitor production bills that have been processed to ensure that all bills go out
  • SAS reporting and file refreshes and data loads

Confidential, Memphis, TN

Operations Administrator

Responsibilities:

  • Read log file of backups performed from previous night to ensure clients backup sets completed successfully
  • UAT of backups for customers
  • Manage Engineers to be certain that all issues are being addressed in a manner that met contractual guarantees for timeliness
  • Create tickets as needed from any errors that occurred during the log read
  • Prioritize tickets
  • Assign tickets to Engineers
  • Huddle team to ensure all tickets have been updated as needed and to manage the work load of Engineers
  • Q/A and feed back to developer
  • Design, develop, and maintain Inventory software
  • Tracking of USB/NAS
  • Change control management
  • Software Release and repository management
  • Appliance Q/A
  • SCO, Wiki, and Patch management tracking

Confidential, Memphis, TN

Business Engineer

Responsibilities:

  • Tested software to ensure there were no bugs before sending new builds on to customers
  • Used VTS to create new test scripts
  • Customer service calls from banks all over the United States to aide in troubleshooting software issues

Confidential, Collierville, TN

Senior Programmer Analyst

Responsibilities:

  • Designed and implemented programs on a legacy system using Confidential
  • Converted data from Confidential into XML format
  • Gathered user requirements for requested alterations of existing and the creation of new applications
  • Tested applications to ensure they comply with user requirements and specifications

Confidential, Memphis, TN

Implementation/Release/Change Manager

  • Responsible for coordinating source code releases for a fortune 500 company.
  • Manage changes with developers
  • Meet with directors for requested changes to be certain the business need was feasible
  • Assisted in development of policies and procedures to support a change management environment.
  • Designed and implemented a source code repository structure to support web applications, desktop, UNIX, Linux, and legacy applications.
  • Responsible for change management request system.
  • Gathered user requirements for internal user requests
  • Tested applications to ensure they comply with user requirements and specifications
  • Performed integration, user acceptance and regression testing for all applications

Programmer Analyst

Confidential

Responsibilities:

  • Developed and maintained legacy system applications in PICK basic.
  • Gathered user requirements for requested alterations of existing and new applications
  • Identification of test data and scenarios to accommodate unit and system testing.
  • Testing of completed alterations to new and existing programs for the team
  • Managed an internally developed IT request system for end users.
  • Performed routine legacy system database maintenance functions.
  • Responsible for encryption of incoming and outgoing EDI files.
  • Migrated 150+ users from green screen terminals to personal computers.
  • Provided end user and support on the MS Windows 2000 platform.
  • Assisted in maintenance of MS Windows 2000 server environment.
  • Performed Basic AIX Server Maintenance.
  • Developed and maintained legacy system applications in PICK basic.

Hire Now