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Technical Writer Resume

New York, NY

SUMMARY:

Experienced Information Security Professional with a demonstrated history of bridging technical and non - technical departments in various industries; focusing on Technical Writing and Access Management, Data Loss Prevention, Compliance, Investigations, Documentation, and Tactical/Operational Support. A strong privacy and security minded professional with a Master's Degree focused in Information Security and industry-standard certifications.Background includes: Technical Writing; Access Management; Security Operations; Technical Support; Jira to track requests & projects; built end-user libraries in Confluence & Wiki; gated IAM approvals with SailPoint; utilized DLP tools to safeguard client and proprietary data; vetted policy exceptions to mitigate security concerns against business needs; tactical support for a catalog of IT related services.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Technical Writer

Responsibilities:

  • Collaborating with infrastructure SMEs to define documentation requirements, writing technical content tailored to target audiences.
  • Researching and analyzing complex Information Security materials; breaking it down into concise, compelling copy that engages employees.
  • Developing a variety of creative documents to address gaps in the understanding of information security best practices; translating technical policies and standards into an easy to understand knowledge base for all users.

Confidential, New York, NY

Technical Writer

Responsibilities:

  • Wrote a user’s guide for Sarbanes Oxley Act (SOX) compliance in accordance with enterprise policies and standards; collaborating across Infrastructure and Security teams to capture requirements for certification.
  • Created an enterprise-facing document to drive compliance associated with risk & regulatory controls — integrated procedures and guidelines relating to: Cloud Computing; Point-of-Sale; Vendor Management; On-boarding checklists; SDLC; Supply Chain/Inventory and overall Security awareness & training.

Confidential, Wilton, CT

Security Operations Associate

Responsibilities:

  • Directed an ongoing Jira queue of security requests and policy exceptions while serving as the approval gate for enterprise-wide access management (IAM) requests in SailPoint.
  • Oversaw a Service Desk team to ensure requests complied with departmental policies; while provided tactical and operational support to resolve access management challenges and provisioning issues.
  • Partnered across multiple departments with unique risk tolerances to establish appropriate access profiles with corresponding policies & procedures that adhered to enterprise standards; serving as an enterprise-wide SME for upholding best practices concerning IAM requests and policies.
  • Reviewed and processed requests efficiently in accordance with departmental KPIs and SLAs; managing changes related to on-boarding, transfers & terminations relative to the classification and sensitivity of the assets accessible to the individual.
  • Drafted and revised end user documentation and operational run-books for a catalog of Technology services; standing-up a consolidated reference libraries (wiki & Confluence) for an enterprise-wide knowledge base.
  • Safeguarded sensitive data and intellectual property by leveraging DLP tools to vet external communications and transmissions; validating that the necessary controls were being implemented.

Confidential, New York, NY

Business/ Systems Analyst

Responsibilities:

  • Created RBAC profiles to provision privileges for new hires and internal transfers for a more effective onboarding experience.
  • Reviewed and analyzed a variety of log files to detect any unusual or suspect activities; partnering with necessary departments to mitigate exposure to risk.
  • Ensured business processes were in compliance with industry standards and regulations; integrating policies and procedures with daily operations.

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