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Author/writer Resume

Alpharetta, GA

CAREER SUMMARY:

  • Senior Application Development Manager / Project Manager known for empowering teams to support business goals through the adoption of the right technology solutions. Experienced in a broad spectrum of industries.
  • Utilized Waterfall development processes
  • Initiated use of Agile for mainframe development
  • Developed continuous improvement process for workflows
  • Invested in team engagement and the understanding of business impacts and changing priorities
  • Involved in hiring, termination, and career development of staff
  • Managed staff of 8 employees and over 50 off - shore contractors
  • Experienced with over 15 years
  • Certified and maintained current since 2005
  • Managed projects of up to: $1.3 M, 25 team members, over 1,000 stakeholders, and approximately one-year in duration
  • Demonstrated ability to translated business requirements into technical requirements
  • Managed .NET and Java developers
  • Implemented Use Case diagramming
  • Completed undergraduate degree in programming

RELEVANT EXPERIENCE:

Confidential, Alpharetta, GA

Author/Writer

Responsibilities:

  • Creating children’s books on what it is to live with Type 1 Diabetes.

Confidential, Alpharetta, GA

Program Director

Responsibilities:

  • Established company project management standards, trained resources on project management practices and benefits, ensuring consistent utilization of standards
  • Project Manager of data center migration, prepared and reviewed project status reports for customers
  • Designed web site and phased implementation, oversaw initial implementation and monitored for initiation of future revisions and content updates; created web site search engine optimization plans, Completed cost analysis for web site design, implementation, and phased growth planning
  • Design phase planning for e-commerce implementation and analysis of time to market
  • Completed target audience for marketing campaigns

Confidential, Atlanta, GA

Manager, Customer Support

Responsibilities:

  • Offered full-time position one-month into a three-month contract
  • Initiated and managed project to consolidate two customer issue tracking systems into a single solution, including the performance of business needs analysis, solution and gap analysis
  • Performed cost and functional analysis of all vendors, providing a list of three recommended vendors to move forward with an RFI and demonstration
  • Managed vendor communications to ensure business goals could be met with the solution being implemented
  • Created documentation on processes and procedures
  • Managed relationships with customers calling in for technical support
  • Implemented process for after business-hours support for customers
  • Led unit through organizational acquisition by consolidating company processes around technical support
  • Implemented product for a consolidated customer issue tracking system, including branding and customization of product
  • Directed call center for a four-person help desk with an average intake of 500 issues each month, improving call turn-around time by 20% (average wait decreased to 7-business days)
  • Issue management of custom modernization software, with customer issues including software installation and configuration, programming issues (how to use proper syntax for calls), and error message resolution

Confidential, Atlanta, GA

Senior, Vendor Delivery Manager

Responsibilities:

  • Successfully project managed the corporate initiative to add a second mainframe development company, after using a single provider for over 20 years
  • Managed gap analysis of vendor implementation and communication of the project to Senior Leadership
  • Provided oversight of all vendor delivery for mainframe development efforts, impacting over 50 off-shore contractors
  • Developed workflow diagrams for multiple vendors to work cohesively on the mainframe, saving the company over $100,000 annually and increasing amount of new systems available
  • Built a project team of internal resources as well as vendor resources, for a team of 25, to create and confirm the effectiveness of the solution, impacting over 1,000 stakeholders
  • Revitalized and project managed a process tracking system that integrated Waterfall, Iterative (Agile), and RUP into a standard procedure that was adopted by the entire company

Confidential

Manager, Application Development

Responsibilities:

  • Project managed all development efforts to ensure effective use of development team and clear understanding of the customer needs
  • Invested in ensuring an understanding of business impacts and changes to priorities, creating a 50% improvement on team engagement
  • Developed technical solutions to difficult business problems; translated the project’s business needs into technical requirements
  • Reviewed and improved workflow processes: implemented Use Case to improve communication and understanding between business owner and technical resources
  • Maintained, updated, and optimized over 70 unique applications over all company presences (internet: HTML; extranet: IIS with ASP/.NET; intranet: SharePoint)
  • Utilized Pega to initiate Agile development on IBM pseries running AIX

Manager, Information Services

Confidential

Responsibilities:

  • Project managed all efforts for changes to the network infrastructure
  • Provided effective communication to customers on outages, system changes, and other impacts creating a customer satisfaction rate of 4.5 out of 5
  • Proposed and implemented a cost analysis plan, saving $100,000 annually
  • Project managed a one-year hardware change project of $1.3M that was delivered on-time

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