Technician Resume

SUMMARY:

Highly energetic and motivated individual using years of experience in program development, supported by innovative decision - making, resulting in a more profitable organization. My goal consists of growing within a company and creating a lasting career while gaining knowledge and skills in the workplace.

PROFESSIONAL EXPERIENCE:

Technician

Confidential

Repairing cell phones, tablets, mobile devices
Handle insurance claims as a Service and Repair Technician contracted to work in a high volume Sprint corporate location.
Organizing inventory to keep a smooth operating system.
Assist people around the globe with balancing the interdependence between lives and technology.
Working in different districts to ensure Confidential ’s policies are follow and incorporating different techniques for repairs

Installer

Confidential

Used technical knowledge and skills to install and transfer the employers' IP address and information over to new computers.
Insuring that the CPU is properly instilled to the monitor/s and reconnect it back to the original printer.
Organize technical inventory and troubleshoot devices necessary to keep the workplace efficient.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE,

Confidential

Answering phone calls while maintaining a professional manner to assist customers with troubleshooting devices.
Review billing issues and concerns
Provide upgrade and new line options to every customer to maximize profits
Handle escalations to keep positive satisfaction

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