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Technician Resume

SUMMARY:

Highly energetic and motivated individual using years of experience in program development, supported by innovative decision - making, resulting in a more profitable organization. My goal consists of growing within a company and creating a lasting career while gaining knowledge and skills in the workplace.

PROFESSIONAL EXPERIENCE:

Technician

Confidential

  • Repairing cell phones, tablets, mobile devices
  • Handle insurance claims as a Service and Repair Technician contracted to work in a high volume Sprint corporate location.
  • Organizing inventory to keep a smooth operating system.
  • Assist people around the globe with balancing the interdependence between lives and technology.
  • Working in different districts to ensure Confidential ’s policies are follow and incorporating different techniques for repairs

Installer

Confidential

  • Used technical knowledge and skills to install and transfer the employers' IP address and information over to new computers.
  • Insuring that the CPU is properly instilled to the monitor/s and reconnect it back to the original printer.
  • Organize technical inventory and troubleshoot devices necessary to keep the workplace efficient.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE,

Confidential

  • Answering phone calls while maintaining a professional manner to assist customers with troubleshooting devices.
  • Review billing issues and concerns
  • Provide upgrade and new line options to every customer to maximize profits
  • Handle escalations to keep positive satisfaction

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