SUMMARY:

• Articulate, skilled communicator with more than 29 years of experience creating project documentation (from requirements collection to final submission); marketing collateral, and communication materials, cybers security networking, chemical biological defense, telecommunications, finance, accounting, logistics, and software engineering fields.
• Expert in technical, software development, proposal, and scholarly writing; technical editing; document management; technical and academic research methodologies; training; and public speaking.
• Skilled in development of software documentation, to include user guides, software development test plans, test reports, system architecture design documents, and software requirements specifications.
• In - depth knowledge of the Government Printing Office Manual of Style (GPO), Publication Manual of the American Psychological Association (APA), and the Chicago Manual of Style.
• Recognized for an outstanding work ethic and dedication to teamwork; consistently delivers multiple top-quality projects under stringent deadlines.

TECHNICAL PROFICIENCY:

Platforms: Windows 95/98/2000/XP/Vista, 2007, 2010, 2013

Software: Confidential Flare, MS Office MS Word, MS PowerPoint, MS Excel, MS Publisher, MS Access, Visio Professional, SnagIt, SharePoint, HiJaak Pro, Skype Professional, WinZip, Adobe

PROFESSIONAL EXPERIENCE:

SENIOR TECHNICAL WRITER

Confidential, Falls Church, VA

Responsibilities:

• Senior technical writer supporting Confidential Information Systems’ Business Intelligence (BI) Business Objects Common Services ( Confidential ) Application Program for the Confidential .
• Supported Confidential engineers and project manager in the development, writing, editing, formatting, and review of program deliverables to include standard operating procedures (SOPs), product insertion guides, and technical design documents.
• Provided technical writing leadership on group projects with multiple engineers for tasks requiring a substantial writing focus, which included authoring Confidential Documentation Resource and Reference Guide and managing rewrites of Confidential Lifecycle Management Plan (LMP).

QUALITY ASSURANCE ANALYST/TECHNICAL WRITER

Confidential, Reston, VA

Responsibilities:

• Quality assurance analyst/technical writer for Confidential ’s ( Confidential ) Privileged Access Management ( Confidential ) enterprise cybersecurity program.
• Coordinated, facilitated, and drove working sessions with large stakeholder sets with programmatic and technical backgrounds.
• Provided comprehensive technical writing support to assist program/project management and team leads with creating, reviewing, and maintaining a range of programmatic, technical, and functional deliverables.
• Teamed with the internal engineering and operations team to develop and improve process and communications workflows.
• Created and edited graphics in MS PowerPoint and Visio.
• Performed document management, including defining and refining associated processes and workflows.
• Maintained SharePoint environment, including ensuring that all submitted deliverables were systematically archived and implemented and enforced document workflow best practices.
• Managed structured review process for deliverables, including determining and negotiating schedule with Team Leads, identifying reviewers, and communicating/enforcing schedule with writers and reviewers.

SENIOR TECHNICAL WRITER

Confidential, Herndon, VA

Responsibilities:

• Senior technical writer for Product Lead (PL) DoD Biometrics Automated Toolset - Confidential sustainment program.
• Matrixed resource supporting program manager and three deputy program managers in conceptualization, organization, development, and writing internal documents and customer-facing software deliverables for Biometric Automated Toolset- Confidential (BAT-A) and Secure Electronic Enrollment Kit II ( Confidential ) systems.
• Teamed with software developers and testers to extract information for inclusion in all BAT-A deliverables.
• Maintained MS Access database housing customer deliverable review comments, comment disposition comment status, and comment adjudication.

SENIOR HEALTHCARE COMMUNICATIONS CONSULTANT

Confidential, Herndon, VA

Responsibilities:

• Provided technical writing, editing, and formatting support for Confidential.
• Teamed with software developers, testers, and subject matter experts to gather information for use in creating software documentation from inception to delivery.
• Created Confidential online help systems using Confidential Flare (content management/single sourcing) software.

SENIOR TECHNICAL WRITER

Confidential, Fairfax, VA

Responsibilities:

• Supported Interagency Program Office (IPO) for the Confidential and the Confidential (VA) on the integrated Electronic Health Record ( Confidential ).
• Collected, analyzed, interpreted, and organized information for inclusion in user manuals, training materials, installation guides, and reports; and software deliverables.

SENIOR TECHNICAL WRITER/EDITOR

Confidential, Reston, VA

Responsibilities:

• Provided documentation creation, management, and coordination support for software development, integration, and release management activities for the Confidential /Composite Health Care System ( Confidential ) Critical Fixes Support contract.
• Worked closely with Confidential software development team to create, format, and edit all project-related technical documentation.

DOCUMENTATION MANAGER

Confidential, Herndon, VA

Responsibilities:

• Developed, edited and formatted Confidential Bidirectional Health Information Exchange ( Confidential ) and Confidential software deliverables.
• Teamed with developers and testers to write technical content for software deliverables.
• Supported Evolvent’s Capability Maturity Model Integration ( Confidential ) effort by overseeing and conducting formal documentation peer reviews.
• Maintained documentation schedules for Confidential and Confidential .
• Worked in a quality assurance role as final reviewer for all Confidential and Confidential deliverables sent to Government customer.

SENIOR TECHNICAL WRITER/DOCUMENTATION MANAGER

Confidential, Chantilly, VA

Responsibilities:

• Responsible for format, edit, and quality assurance review of Confidential, Wounded Warrior Project, (WWP), Provider Graphic User Interface, Clinical Data Repository/Health Data Repository, Bidirectional Health Information Exchange ( Confidential ), Patient Safety Reporting (PSR), Theater Medical Information Program (TMIP), Theater Medical Data Integration (TMDI), and TRICARE Online (TOL) deliverables.
• Used Windows SharePoint 2003 to maintain documentation web portal, which provided a centralized repository for subject matter experts, document quality assurance production staff, reviewers, and technical writers to create, edit, and revise deliverables.