Senior Technical Editor Resume Falls Church, VA - Hire IT People

SUMMARY:

Experience working on an agile/scrum and waterfall development team by managing and participating in daily scrum meetings.
Providing user manual documentation, release notes, database installation guides, tutorial videos, and the monthly status report for government clients.
Experienced technical writer that has demonstrated analytical and problem - solving skills with strong attention to detail.
Creating user manuals, tutorial videos, and procedural documentation for enterprise-wide consumption by utilizing Adobe RoboHelp HTML, Microsoft Office, Confluence, JavaScript, Adobe Captivate and SharePoint.
Providing outstanding help desk support for federal government clients overseas to provide user access to applications within the Federal Government.
Diagnose, troubleshoot and resolve a range of issues within Federal Government applications.
Excel in asking probing questions and researching, analyzing and rectifying client’s problems.
Strong analytical skills with experience presenting and communicating findings to a variety of stakeholders, software developers, and government clients, including the executive team.

SKILL:

Microsoft Office: Word, PowerPoint, Excel, Outlook, and Visio.

Technical: HTML, Wiki, Confluence, JavaScript, Adobe Robohelp HTML, Testing, Web Help,, Help-Desk Support, Customer Support, Snag-it, BMC Remedy, Adobe Captivate, Team Foundation Server (TFS), HP Application Lifecycle Management (HP ALM), and SharePoint.

EXPERIENCE:

Confidential, Falls Church, VA

Senior Technical Editor

Responsibilities:

Managing and moderating peer reviews for CDRLs, design and requirements documents.
Directs developers’ visual design and editorial style for product communication and interface design.
Creating and publishing Adobe Captivate tutorial videos for each Confidential release.
Researches and compiles technical data for use in various operation and maintenance manuals, materials, installation guides, and other technical documentation.
Creating and editing user stories relating to documentation tasks on the HP Application Lifecycle Management (HP ALM) tool.

Confidential, Herndon, VA

Technical Writer

Responsibilities:

Creating and editing user manuals and database installation guides for the Confidential ’s Overseas Buildings Operations ( Confidential ) project.
Managed daily scrum meetings relating to the Confidential project.
Updated, created, and designed master pages, templates, IDs, and online help files for Confidential user manuals in Robohelp HTML, Framemaker, and Microsoft Word.
Work with Software Developers, Quality Assurance Testers, Business Analysts, and Project Managers to drive the scope and direction of product end-user documentation.
Conducted regression testing to ensure that developed systems satisfied the needs of clients as specified in the test script document.
Providing help desk support by responding to BMC Remedy tickets for Confidential applications.
Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues within the Confidential application.

Confidential, Rockville, MD

Technical Analyst

Responsibilities:

Gathers requirements & requirements analysts for each project development lifecycle and requirements projects.
Created end-user documentation for requirements and change management projects.
Develop technical illustrations, instruction guides, and annotated screenshots by using Microsoft Visio 2010.
Interacting on a day-to-day basis with end-users, project managers, developers, and requirements analysts to analyze and revise requirements for enterprise wide systems

Confidential, Rockville, MD

Technical Writer

Responsibilities:

Created wiki pages, HTML, & structures on Confluence.
Developed content for a wide variety of documentation needs, particularly SEC documentation.
Updated Data Center Operations policies, procedures & standards documents by using wiki markup language.
Used Microsoft Visio diagrams to update workflow chart for incident & problem management procedure.
Communicate and interact extensively with teams to collect information, create documentation and applications.

Confidential, Rockville, MD

Assistant Director of Communications

Responsibilities:

Created & maintained online marketing presence by employing social media.
Developed Equal Chance Student/Parent Handbook Table of Contents & Instruction Guides for students.
Improved customer service systems with students & other clients by providing study guides.
Coordinated human resources management phases; prepared documents for staff development, evaluation, etc.

We provide IT Staff Augmentation Services!

Senior Technical Editor Resume

Falls Church, VA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship