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Computer Specialist Resume

Baltimore, MD

SUMMARY:

  • Over 3 years of experience in PC technical support. Extensive problem solving and technical skills in critical situations. Flexible, reliable and versatile with the ability to adapt quickly to new technical platforms.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Computer Specialist

  • Enter orders into computer via the Netsuite system.
  • Perform inventory counts as necessary and upload information into the computer database.
  • Oversees inventory levels and compiles a computer - generated report.
  • Update and edit overstock spreadsheets Microsoft Excel.
  • Receive, process and inventory orders into computer database.
  • Keep track of damaged merchandise, label it and dispose of it properly.
  • Manage production entries for all in house orders via the ticketing system.

Confidential, Baltimore, MD

PC Technical Support Technician

  • Setup Microsoft Windows XP, Vista and Windows 7 workstations and Laptops for migrations.
  • Provided on-line technical assistance for DELL,HP and ACER workstations and laptops.
  • Migrate client images from network to multiple computers and laptops.
  • Install cdroms, hard drives and download appropriate device drivers
  • Image workstations and laptops with Microsoft XP, Vista and Windows 7
  • Install network cards, Microsoft Office Products and Virus protection software.
  • Create, delete and manage user accounts.

Confidential, Towson, MD

PC Technical Support Technician

  • Troubleshoot and repair IBM, Compaq, Toshiba and Dell, HP workstations and laptops.
  • Setup Microsoft Windows Vista and Windows XP workstations and Laptops for migrations.
  • Provided on-line technical assistance for DELL,HP and ACER workstations and laptops.
  • Migrate client images from network to multiple computers and laptops.
  • Install cdroms, hard drives and download appropriate device drivers
  • Image workstations and laptops with Microsoft Windows 7 and Windows 10.
  • Install network cards, Microsoft Office Products and Virus protection software.
  • Provided online technical assistance for software/hardware installs.
  • Add memory,replace bad motherboards and other bad hardware.

Confidential, Baltimore, MD

Customer Service Representative

  • Answered incoming calls and inquiries in the call center regarding billing
  • Returned follow-up calls to customers
  • Resolved customer issues
  • Routed customer calls to the next level of support as needed
  • Tracked and analyzed customer issues to insure an appropriate resolution is achieved
  • Used ticketing system to record and document incoming calls from customers
  • Attend departmental meetings to insure that customer resolutions are being achieved
  • Assist other staff as needed

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