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Technical Writer/documentation Specialist Resume

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Washington, DC

SUMMARY:

  • Lead, write, and edit communications for a multi - phased Information Technology project expected to be released to over 28,000 users across the United States for the Administrative Office of the United States Courts
  • Develop and execute communication strategies and plans that effectively and efficiently communicate the project s approach, rollout, and implementation of new systems and programs including: email migration, Skype for Business, Office 365 ProPlus, Outlook, OneDrive, and SharePoint Online
  • Work closely with subject matter experts (SMEs) and senior leadership for document development and effective communications which translate technical concepts and jargon into accessible, easy-to-understand prose.
  • Execute communication strategies and plans that effectively and efficiently communicate the project s approach, rollout, and execution of email migration, Skype for Business, Office 365 ProPlus, Outlook, OneDrive, and SharePoint Online
  • Develop and manage communications between project stakeholders, including senior leadership, architects, administrators, engineers, help desk personnel, IT security personnel, IT testing, training, and other SMEs
  • Develop and manage consistent project style/branding across all forms of communications, in collaboration with the communications department
  • Deliver communications in accordance with agreed upon communications plan
  • Drive awareness across appropriate departments, offices, and branches of all new initiatives that the project team is working on
  • Develop internal newsletters and content for project website

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Technical Writer/Documentation Specialist

  • Composed technical documentation including user manuals, technical specifications, installation guides, system security plans, system requirements documents, standard operating procedures, installation guides and briefings for FAA Office of Information Technology
  • Organized material and complete deliverables according to set FAA standards and guidelines
  • Established effective work relationships
  • Owned the entire documentation set, including architecture, writing, editing, testing, and deployment
  • Provided oversight over the work of others to meet FAA goals

Confidential, Washington, DC

Program Analyst

  • Created safety messages, presentations, brochures, graphics, and animations for FAA Office of Safety and Technical Training (AJI)
  • Developed ad hoc and routine reports, using database tools and database queries
  • Provided training to team members related to new or proposed processes, IT tools, databases and other systems, and developing new business processes where none existed
  • Collected and analyze data
  • Developed and coordinated approval of project schedules
  • Developed and maintained Knowledge Sharing Network (KSN)/Sharepoint and Basecamp resources
  • Created correspondence for executive signature
  • Developed briefings and materials for a variety of audiences including technical workgroups, FAA and Industry Executives and Managers
  • Tracked and reported accomplishment of action items

Senior Technical Writer

Confidential
  • Supported AJI in developing, executing, and managing communications activities and initiatives
  • Researched, wrote, and edited professional documents, including newsletter articles program reports and procedures, technical reports, SOWs, and training materials
  • Worked with executives, project managers, administrative staff, and others to communicate change management strategy
  • Analyzed details of change management initiatives, generating acceptance and participation of those affected
  • Researched, interviewed, wrote, edited, proofread, and distributed content for electronic and print communication
  • Revised and proofread the work of other staff to ensure accuracy and consistency in messaging
  • Communicated with various stakeholders for the purpose of gathering, disseminating and/or presenting information through various mediums in compliance with program vision, goals, and objectives of the FAA

Confidential, Arlington, VA

Senior Technical Writer/Editor

  • Creatively presented complex solutions in written proposals to federal government agencies
  • Analyzed RFP requirements
  • Identified gaps and inconsistencies; crafted questions seeking clarification from government
  • Translated technical and other solutions into easily understandable text
  • Interfaced with internal departments and external partners to develop and implement strategies and plans

Confidential, Washington, DC

Professional Blogger

  • Developed and maintained blog for Washington Post
  • Regularly researched and wrote articles in a conversational style, that engaged readers
  • Interfaced with key departments to ensure blog content captured readers’ interests, while promoting company
  • Regularly used social media to engage readers and promote company to those outside the organization

Confidential, Washington, DC

Senior Technical Writer/Functional Analyst

  • Researched, analyzed, wrote, edited, and proofread technical data for use in documents or sections of documents in support of the Department of Homeland Security, United States Citizenship and Immigration Services
  • Translated technical information into language easily understood by lay audiences
  • Regularly created user manuals, system administration operation manuals, systems requirement documents, interface control agreements and other software associated documentation in compliance with Section 508

Confidential, Washington, DC

Senior Proposal Writer

  • Analyzed, prepared, researched and wrote proposal and publication text on corporate qualifications, past performance, staffing, technical sections and executive summaries for multi-year government and business process outsourcing contracts ranging from several million to several hundred million dollars
  • Managed proposal responses to RFIs and RFQs
  • Translated technical information into language easily understood by lay audiences
  • Created biographies, job descriptions and resumes for key personnel
  • Created website copy and white papers

Confidential, Washington, DC

Staff Writer/Editorial Aide

  • Created original articles on a wide variety of subjects including business, education, law enforcement, legislation, medicine and transportation
  • Reviewed media kits, press advisories and press releases
  • Reviewed press releases
  • Worked closely with public relations personnel
  • Conducted interviews with a wide variety of sources including children, educators, military, local and national legislators and scientific personnel
  • Wrote and edited annual Community Guide section
  • Created and updated information for Confidential web page

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