We provide IT Staff Augmentation Services!

It Technical Writer Resume

5.00/5 (Submit Your Rating)

Highland, CaliforniA

SUMMARY:

Technical Writer/Editor/Teacher with 20+ years’ experience, both national and international, in writing user manuals, user guides, and all forms of end - user and support documentation with in Technical Writing/Editor, Journalism, Request for Proposals, Statements of Work Capture Management, Creative Writing (Fiction and Non-Fiction), Government, Technology, and Oil/Gas seeking Proposal Writer and/or Editor Opportunities with Northern Virginia.

AREAS OF EXPERTISE:

  • Writing/Editing
  • Training
  • IT/Business Analysis
  • White Papers
  • Work Intranet Blogging
  • Graphics
  • Change Management, Statements of Work, RFPs. RFIs, RFQs
  • Technology (Microsoft Office Suite, Adobe Products)
  • Stakeholder Management
  • Presentations
  • Research/Analysis
  • Content Management (Wiki)
  • Briefing Development

WORK HISTORY:

Confidential

IT Technical Writer, Highland, California

Responsibilities:

  • Write and edit user manuals, user guides, system administration guides, help desk guides for IT department as a whole, as a shared service.
  • Write a blog on the importance of knowledge management in the organization.
  • Assist with editing of public relations documents as well as policies and procedures.
  • Assist in training the Service Desk as well as other users in the organization with the new applications that are rolled out.

Confidential

Freelance writer/Consultant, Texas/California

Responsibilities:

  • Wrote/edited strategic and communication materials, white papers, as well as technical manuals for in-house developed applications.
  • Assisted the business in responding to client requirements for new work in exploration.
  • Pitched article ideas for print and online media and conduct interviews for videos and articles.
  • Revised/rewrote web materials.
  • Created compelling marketing content.

Confidential, Houston, Texas

Senior Technical Writer

Responsibilities:

  • Taught graduate course in Technical Communications to engineers.
  • Lessons included different types of technical reports, how to give presentations, learn how to organize information effectively, work as part of a team, and the overall importance of technical communications in professional organizations.

Confidential

Freelance Writer

Responsibilities:

  • Wrote on various topics for Confidential IT Markets, Jobs and Careers.
  • Published over 30 articles.

Confidential

Knowledge Manager

Responsibilities:

  • Wrote and edited proposals in response to work requests from local businesses and vendors.
  • Translated technical data and instructions into client-friendly, business-centric information.
  • Created a Wiki to keep track of all internal Confidential knowledge and share with other offices internationally.

Confidential

Senior Technical Writer, Washington, DC

Responsibilities:

  • Developed training and conducted sessions for the end-users on various applications.
  • Served as Senior Technical Writer on the State Messaging and Archival and Retrieval Toolset (SMART) project, a multi-million dollar project to modernize communication within the Confidential by attaching diplomatic telegrams in the Outlook e-mail system.
  • Developed RFPs, RPIs, and RFQs to get more work from the government.

Confidential

Senior Technical Writer, Washington, DC

Responsibilities:

  • Gathered requirements for over 10 software products mainly geared to assist prospective students in getting educational financial assistance from the Confidential .
  • Assisted end-users with the applications.
  • Tracked bugs and requirements for all the systems and created reports for senior management.
  • Assisted Confidential in responding to Statements of Work.

Confidential

Principal Technical Writer, Washington, DC

Responsibilities:

  • Wrote documents for the International Information Technology Support Unit to deploy Pegasus, a multi-million dollar Confidential enterprise-level initiative to upgrade the hardware and software for workstations and servers in American embassies overseas to support a Windows 2000 baseline.

We'd love your feedback!