Senior IT Technical Writer Resume

PROFESSIONAL EXPERIENCE:

Senior IT Technical Writer

Confidential

Write, edit, and revise IT documentation including monthly release notes, vendor software enhancements, user manuals, business cases, flow diagrams, processes and procedures, testing documentation, and training guides.
Interview engineers, subject matter experts, and managers to gather requirements and create accurate documentation.
Tailor documents to identified audience and obtain SME approval. Manage and update inhouse style guide.
Use applications including MS Office, Adobe, SharePoint, ServiceNow, Snag - It, MS Project, and Visio.
Documentation includes supporting monthly vendor software releases/enhancements (significant inhouse customizations) and supporting onboarding and rollout of new vendor software and subsequent updates/releases.

Policy and Procedure Manager/Technical Writer

Confidential - McLean, VA

Facilitate company policy and procedure process for each department (IT, Operations, Risk, Corporate, etc.).
Use Compliance 360 software to manage version control, track policy review process, ensure applicable regulations are addressed, and obtain required updates from identified stakeholders.
Interview engineers and subject matter experts to write and update User Guides, Operations Manuals, and Standard Operating Procedures (SOP).
Create diagrams, flowcharts, and graphics for use in manuals and training guides.
Documentation of vendor software programs including procedures and training guides.
Use applications including MS Office, Visio, Adobe, MadCap Flare.

Sr. Technical Writer/Analyst

Confidential - Alexandria, VA

Evaluate current documentation set, identify enhancement opportunities, create process flows, and document procedures for various departments.
Interview Subject Matter Experts to ensure user guides, procedures, and other documents are accurate.
Establish and maintain document approval process.
Projects include vendor software documentation, in-house customization, and ongoing enhancements.

Sr. Technical Writer/Risk Business Analyst

Confidential - Richmond, VA

Develop in-depth IT documentation to support the enterprise-wide Historical Data Management Project rollout.
Partner with IT, engineers, analysts, and other stakeholders in an agile environment to create detailed, high-quality SDLC documents enhanced with flow diagrams, charts and other illustrations.
Work with engineers, project managers, and modelers to create accurate, effective data modeling manuals.
Projects include documentation of mainframe data warehouse for identified workstreams and incorporating supporting commercial, customized software.

Technical Writer

Confidential - Washington, DC

Technical Writer

Confidential - Richmond, VA

Analyze documentation process, determine scope, and create materials that accurately reflect current environment and meet regulatory requirements.
Provide financial writing support.