SUMMARY:

• I have extensive Technical Writing skills and knowledge which has been primarily used to support an assortment of environments.
• I have created a variety of internal and external communication pieces, created company newsletters and graphic designs.
• My skills include planning and managing special projects.
• I am well acquainted with collaborating with subject matter expects to gather needed information and ideas.
• Because of my superior written and verbal communication skills, along with being a “people person
• I have interacted with and reported directly to C - Level Executives and upper management staff.
• Additionally, I have created and conducted training sessions, created webinars, managed various company website projects and created search engine documents.

SKILLS:

• DWG True View
• Adobe
• Microsoft Info Path
• Microsoft InfoPath
• Microsoft Office (Access, Excel, PowerPoint, Word)
• Microsoft OneNote
• Microsoft Publisher
• Microsoft SharePoint
• Microsoft Silverlight
• Microsoft Visio
• Outlook
• Network IT environment
• Open Text
• Playbook creation
• SDLC (Systems Development Life Cycle)
• SOP (Standard Operating Procedures)
• STP (Software Transition Plan)
• DBDD Support (Visio)
• STD (Software Test Description)
• SCOM (Software Center Operator Manual)
• SnagIt

EXPERIENCE:

Confidential, Cleveland, OH

Documentation Specialist

Responsibilities:

• Home based computer training
• Business planning writing

Confidential, Cleveland, OH

Technical Writer

Responsibilities:

• Maintained Network environment reports
• Planned, managed and coordinated special projects
• Created job descriptions
• Developed, implemented and monitored strategies for change
• File conversions to Adobe
• Assistant Manager of BCP / Disaster Recovery documentation / policy & procedure
• Created emergency preparedness
• Edited documents and graphics then published electronically for distribution
• Tracking and revising as updates are presented
• Author of meeting minutes / notes
• Manager / Administrator of BCP / Disaster Recovery SharePoint Wiki
• Manager / Administrator of Service-Now Knowledge Base
• Created training documents and programs
• Created PowerPoint presentations
• Created / edited INF Website
• Created / facilitated quarterly meetings
• Instructional guides
• Edited technical documents
• Created graphic designs for global documents
• Created Visio charting / tracking/floor layouts / process flowcharts
• Created original Visio flowcharts/system diagram/ location documentation charts
• Network cable tracing / identification/labeling / discarding
• Documented policy and procedure for Service Now
• Documented policy and procedure for Change Management structure
• Created and disseminate job requisitions / posting
• Documented policy and procedure for Purchasing Department
• Documented policy and procedure for Department Linux System
• IT Security policies

Confidential, Cleveland, OH

Documentation Specialist

Responsibilities:

• Home based computer training
• Business planning writing

Confidential, St. Louis, MO

Technical Writer

Responsibilities:

• Maintained Network environment reports
• Created emergency preparedness programs and documents
• Managed Change Management policies and procedures
• Created job descriptions
• IT policy and procedure
• Created graphic designs for global documents
• Authored meeting minutes / notes
• Visio charting / tracking / floor layouts / process flowcharts
• Created original Visio flowcharts / system diagram / location documentation charts
• Network cable tracing / identification / labeling / discarding
• Created cable tracing reports
• Edited project scope and statement of work (SOW) reports
• PuTTY (IP address identification system)
• Drafted and define job requisitions
• Created OpenText Content troubleshooting quick reference instructional guide
• Assisted with system upgrades
• Assembled and installed vertical cable managers (“finger channels”)
• Cable removal and installation
• Charting/diagramming floor plans

Confidential, Cleveland, OH

Documentation Specialist

Responsibilities:

• Home based computer training
• Business planning writing

Confidential, Cleveland, OH

Technical Writer

Responsibilities:

• Maintained Network environment reports (MS EXCEL)
• Created training programs
• Created quality assurance documents
• Created instructional guides
• Edited technical documents / created process flows

Confidential, Cleveland, OH

Documentation Specialist

Responsibilities:

• Home based computer training
• Business planning writing

Confidential, Charlotte, NC

Technical Writer

Responsibilities:

• Created quality assurance documents
• Authored meeting minutes / notes
• Created instructional guides
• Edited technical documents / created process flows
• Maintained Network environment reports

Confidential, Cleveland, OH

Technical Writer

Responsibilities:

• Created quality assurance documents
• Created instructional guides
• Edited technical documents / created process flows
• Maintained Network environment reports

Confidential, Cleveland, OH

Documentation Specialist

Responsibilities:

• Home based computer training
• Business planning writing

Confidential, Washington, DC

Technical Writer

Responsibilities:

• Created quality assurance documents
• Created instructional guides
• Edited technical documents / created process flows
• Updated and created information on SharePoint portal
• Created matrix charts
• Edited information in Info Mapping
• Visio flowcharts

Confidential, Cleveland, OH

Documentation Specialist

Responsibilities:

• Home based computer training
• Business planning writing

Confidential, Charlotte, NC

Technical Writer

Responsibilities:

• Database management (MS ACCESS and MS EXCEL)
• Maintained Network environment reports
• Disaster recovery planning
• Participated in call routing and systems strategy
• Created bank wide web communication articles
• Instructional guides
• Visio flowcharts
• Created process and procedure documents
• Assisted in redesign of web page
• Created online technical instillation guides
• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end users)
• Conducted project team meetings
• Created and conducted webinars
• TDM for the DAR (Distribution Aggregation Refresh) project
• Researched and reported statistical information
• Created reward / incentive plans for system use / participation
• Created tables and timelines for project launches
• Initiated changes and corrections during network upgrades and refreshes
• Database management of WINDOWS and LINUX documentation
• Database management (softcopies / hardcopies) of network cable tracing / location
• UNIX, LAN, NTEL
• Supported JAVA developers
• Monitored new inbox and process requests
• Facilitated department assignments
• Owned and reviewed month end budgets (including billable hours)
• Identified and monitored project risks and issues
• Compliance
• Monitored project budgets
• Communicated status of project deliverables

Confidential, Charlotte, NC

Documentation Specialist

Responsibilities:

• Home based computer training
• Business planning writing

Confidential, Charlotte, NC

Technical Writer

Responsibilities:

• Created instructional guides
• Created Visio flowcharts
• Created process and procedure documents
• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end users)
• Reported IT Department updates, IT Department events and training sessions and IT companywide surveys on corporate web
• Published / posted minutes, progress charts and information on corporate web
• Created online correspondence for entire BLL Corporation (Domestic and International) and assisted upper management with corporate wide I/T projects
• Recreated PROLOG 2007 User Manual for National company training
• Tracked and posted monthly employee usage stats / spreadsheets for internal “Web Suggestion Section” (used in National monthly conference calls)

Confidential, Charlotte, NC

Technical Writer

Responsibilities:

• Database management (MS ACCESS / MS EXCEL)
• Maintained Network environment reports
• Interviewed SME’s and “translated” technical information into terms for non-technical audiences (end users)
• Created Visio flowcharts
• Maintained contracts / RFPs
• Supported JAVA developers
• Created Instructional guides
• Monitored new inbox and process requests
• Facilitated department assignments
• Owned and reviewed month end budgets (including billable hours)
• Identified and monitored project risks and issues
• Conducted Compliance activities
• Monitored project budgets
• Communicated status of project deliverables

Confidential, Charlotte, NC

Documentation Specialist

Responsibilities:

• Home based computer training
• Business planning writing

Confidential, Charlotte, NC

Documentation Specialist

Responsibilities:

• Constructed official documents
• Created collections policies and procedures
• Created Compliance documents
• Created Credit extension documents
• Facilitated department meetings
• Created and conducted Webinar training sessions