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Senior Instructional Designer For Medicare And The Marketplace Resume

Baltimore, MD


Dedicated instructional designer with 15 years’ experience in different industries and areas, skilled in designing various learning materials and program plans from inception to deployment., while closely working with managers, executives, professionals, and training team members to design quality instructional materials.


  • Proficient in Captivate
  • Articulate
  • Camtasia
  • MS Office Suite
  • HTML
  • Dreamweaver


Confidential, Baltimore, MD

Senior Instructional Designer for Medicare and the Marketplace


  • Creates classroom instructor guides, participant guides, and e - learning modules for CSRs
  • Conducts interviews with SMEs and other stakeholders regarding training content
  • Reviews scripts and training documents created for Marketplace CSRs
  • Performs impact analysis of new procedures, regulations, and updates to Healthcare.gov website

Confidential, Windsor Mill, MD



  • Edited all written materials (letters and scripts read to the beneficiaries) for grammar and proper formatting
  • Created and managed templates for written materials
  • Edited training materials for customer service representatives
  • Assisted with the Spanish translation process for customer service representative scripts

Confidential, Arlington, MD

Technical Writer/Instructional Designer


  • Interviewed Subject Matter Experts (SMEs) regarding content for manuals and job aids
  • Conducted needs assessments based on CSRs’ assessment scores, government policy changes and CSR feedback

Confidential, Elkridge, MD

E-Learning Specialist


  • Interviewed SMEs regarding content for 
  • Collaborated with team consisting of graphic artists, programmers, and instructional designers to determine the content and design of web-based training
  • Wrote and edited storyboards for web-based training

Confidential, McLean, VA

Training Consultant


  • Trained intelligence analysts on visual investigative analysis software in a classroom environment and via WebEx
  • Trained intelligence analysts on creating an intelligence specific database using Confidential . proprietary software
  • Improved the existing training material by adding more realistic data and case studies

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