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Technical Writer/consultant Resume

Washington, DC

SUMMARY:

  • 15 years of experience and success in leadership positions of increasing responsibility at professional services (law) firms on the East and West coasts.
  • Built, administered and improved technical/legal research departments.
  • Evaluated, analyzed and summarized technical, business and legal information.
  • Explained research findings and wrote distinctive, engaging, client - ready reports.
  • Led the promotion, dissemination and use of firm’s information resources and professional solutions.
  • Directed all aspects of technical, business and legal research.
  • Supervised staff and provided opportunities for development of skills.
  • Supported large legal teams of professionals delivering the highest level of customer service and adherence to top-tier business and legal practices.
  • Significant and varied technical, marketing, content management and business writing and editing experience working with senior management, SMEs, technical teams and contractors on enterprise initiatives, intranets, training and software development projects at numerous federal government agencies in DC Metro.
  • Clarify complicated material and topics and explain them clearly for diverse audiences
  • Creative problem solver and a person of action
  • Understand strategic communications for multiple audiences and platforms
  • Collaborate with team members, leadership and SMEs, prioritize tasks and deadlines and work with a wide range of constituencies and complexity
  • Develop strategies, content and narratives that showcase the importance of communities and policy to a range of target audiences, including media and key decision-makers
  • Adept at gathering, analyzing, defining, validating and documenting business, technical, and functional challenges, policies, and requirements
  • Experience gathering complex business and technical information and artifacts to create written narrative and graphic representations
  • Proficient using a variety of word processing, spreadsheet, graphics and presentation tools to create compelling documents
  • Keep abreast of current developments, trends and issues affecting relevant subject areas to make appropriate editorial decisions
  • Editing and proofreading competence ensuring consistency in proper grammar, format, organization, style, logic, voice, themes, word usage, spelling, and punctuation
  • Strengthen readability, comprehension, accuracy, and completeness, eliminate redundancy, and identify discrepancies
  • Able to juggle multiple competing projects and bring consistent working solutions
  • Ability to work with complex, detailed information and make decisions based on that information —think analytically
  • Develop core training curriculums for legal, technical and government professionals
  • Develop communication materials for publications, website content, strategic initiatives, user manuals, case studies, workshops, presentations, briefing memos, survey questionnaires, blogs, installation guides, white papers, reports, tutorials, proposals, and product manuals for both technical and non-technical audiences
  • Ability to articulate win themes, features, benefits, differentiators and proof in written content
  • Build and design websites that drive traffic
  • I am comfortable working with software - both PC and Mac
  • Define solutions (technical, functional, business, designs, and services) to customer problems and own the integrity of the solution through client acceptance
  • Interview SMEs, team members, staff, contractors and other key personnel to obtain valuable, useful and practical insight
  • Oversee internal and external customer requests and ensure communication is accurately and timely performed
  • Exceptional research ability from over a decade of researching technical, medical, and legal subject matter as well as government, software and business topics
  • Decisive decision maker confident in my vision and deliverables

TECHNOLOGY:

Operating Systems: Windows and MAC OS X

Customer Relationship Management (CRM): Salesforce

IT Workflow Management: HP Application Lifecycle Management (ALM)

Assistive Technology Software: JAWS

Digital Asset Management (DAM): Canto

Content Management System: WordPress

Website Build and Design: WordPress

Enterprise Content Management (ECM): Documentum

Business Development: GovWin, FBO, Federal Procurement Data System - Next Generation (FPDS)

Big Data Mining and Analysis: Fedmine.US

Business Intelligence: Google Analytics

Collaboration tool and Document Library: MS SharePoint

Document Portfolios: Adobe Acrobat Professional

Microsoft Office: Outlook, Word, Excel

Relational Database software: MS Access

Graphics and screen capture software: Snagit, Gadwin

Presentation software: MS PowerPoint

Diagramming and Graphics: Visio

Planning and Scheduling: MS Project

Online Meetings/Webinars: Office Live Meeting, MS Surface Hub, Join.Me, WebEx

Surveys: Survey Monkey

Research Tools: Lexis/Nexis, Westlaw, Dialog, Questel/OrbitDun & Bradstreet, Factiva, Pacer and many more

CAREER OVERVIEW:

Confidential, Washington, DC

Technical Writer/Consultant

Responsibilities:

  • Supported the internal Corporate Communications effort for a nationwide passenger railroad firm with 20,000+ employees.
  • Transitioned corporate knowledge assets off of current intranet; created Knowledge Articles within Salesforce Community tool that is the platform for the future state intranet.
  • Served as a liaison with department content authors from over 16 departments to ensure knowledge assets were current, accurate and belong on the intranet.
  • Created and delivered content that engaged the Confidential workforce and helped it support the company’s strategic plan, with emphasis on safety, customer service and financial improvement. I evaluated and managed the company intranet and an enterprise-wide communication network.
  • Wrote content for corporate publications.

Confidential, Rockville, MD

Senior Technical Writer

Responsibilities:

  • Composed technical documents that showcased international technical firm's products (surveillance cameras etc.), services and unique expertise.
  • Worked with program managers and SME to gather specifics on federal government customer projects to support writing requirements for PEP, CONOPS, SSD, Preliminary Design, DDD, SOVT, SIP, Critical Design Review, and user manuals.
  • Wrote marketing collateral.
  • Researched SharePoint governance best practices and presented to IT manager.
  • Attended weekly pipeline meetings.
  • Reviewed technical documents before submitting to senior management team.
  • Compiled requirements matrixes.

Confidential, Reston, VA

Functional Specialist

Responsibilities:

  • Market Research business process design and re-engineering leader and expert in complex problem-solving, root cause analysis, and change management.
  • Understand and engage with stakeholders to continuously improve the market research process.
  • Support pre-procurement market research requirement gathering.
  • Met with acquisitions, contracting, and procurement professionals to understand business processes.

Confidential, Rockville, MD

Confidential Proposal Writer

Responsibilities:

  • Key team member for pre-proposal business development and proposal development work for large federal agencies.
  • Focused on engineering services, computer systems design services, computer facilities management services, custom computer programming services, and all other information services.
  • Performed competitive and opportunity research using GovWin and other resources to identify future strategic opportunities and locate incumbent information.
  • Wrote competitive intelligence reports, took meeting minutes, compiled a shred of prior vs. current RFPs, and numerous other assignments.
  • Gathered, analyzed, and composed technical information.

Confidential, Arlington, VA

Technical Proposal Writer

Responsibilities:

  • Performed business development research using these tools.
  • Researched professional resume resources and recommended subscription to Confidential Recruiter Corporate. Management agreed with my recommendation and a subscription was initiated.
  • Maintained pipeline database with department’s weekly status.
  • Gathered competitive intelligence core capabilities and contract vehicle data and wrote company profile reports.

Confidential, Bethesda, MD

Proposal Writer/Business Development Manager

Responsibilities:

  • Supported federal proposal efforts for Office of Personnel Management, Federal Investigative Services (OPM-FIS).
  • Wrote timely and compliant Technical, Management, and Past Performance sections for the largest proposal in the company’s history.
  • Developed custom search strategies and identified federal contract business development opportunities, using the GovWin web portal.
  • Updated key personnel resumes to showcase skills and experience relevant to current proposal requirements.
  • Reviewed RFP to understand client needs, demands, and expectations.
  • Met with team members to clarify technical issues and exchange views on best approach.
  • Worked with SMEs to develop a stronger understanding of the unique aspects of the clients to ensure proper proposal content.

Confidential, Fairfax, VA

Requirements Writer/Business Analyst/CAT tester

Responsibilities:

  • Work encompassed industry issues, program and project management and revenue security.
  • Analyzed legacy applications and systems to derive required business functions and rules from existing applications.
  • Worked closely with the requirements and test teams to develop clear, concise end user documentation from scratch and through revision of existing documentation.
  • Worked with technical and business teams to ascertain understanding of systems, features and functions to capture functional, technical and business requirements.
  • Facilitated and performed testing of application modules including system, integration and performance testing. Adept at user acceptance testing (UAT) and customer acceptance testing (CAT) of software.

Confidential, Springfield, VA

Senior Technical Writer

Responsibilities:

  • As a team lead gathered requirements from WMATA professionals.
  • Wrote and maintained maintenance and parts manuals and other digital technical documents on METRO revenue train equipment.
  • Converted legacy documents using Adobe Acrobat XI (PDF) file standard for documents required for ongoing effective maintenance and repair of transit car fleets that include 6 series of rail cars.
  • Edited transit car-engineering documents and incorporated engineer modification instructions (EMI).
  • Created and adjusted diagrams and graphics to enhance and clarify understanding.

Confidential, Reston, Virginia

Business Analyst

Responsibilities:

  • Gathered and documented customer functional, system and business requirements.
  • Wrote user manuals for complex, global focused applications.
  • Worked on a team responsible for developing automated reporting solutions as well as designing and implementing database tools.
  • Ongoing customer contact with multiple weekly meetings.
  • Delivered verbal and written communication that explained policies, processes, procedures, and technical information clearly and accurately.

Confidential, Falls Church, VA

Business Analyst/Consultant

Responsibilities:

  • Served as a liaison to executives and management teams, coordinated meetings and oversaw high-level projects.
  • Business Analyst leading interviews and writing Business Intelligence (BI) software requirements.
  • Knowledge of Section 508 compliance requirements; experience performing quality control of PDFs, PPTs, and DOCs to ensure 508 compliance. Tested large documents for Section 508 compliance.
  • Attended Program Management Office (PMO) support and technical requirements meetings needing timely, clever and resourceful decisions.

Confidential, Bethesda, MD

Technical Requirements Writer

Responsibilities:

  • Focus was on ‘as is’ and ‘to be’ states.
  • Participated in process design meetings with SME’s (Subject Matter Experts) and gathered all relevant process and support information from SME's.
  • Attended weekly meetings and took minutes.
  • Wrote technical, functional and business requirements for this future state.

Confidential, Silver Spring, MD

Technical Writer

Responsibilities:

  • Read, edited, updated, improved and brought up to ISO/IEC 20000 compliance a full range of IT Management System global documents.
  • Worked directly with senior business manager to design a document control procedure, created a file naming convention and built templates for process governance management.
  • Identified ten document types: Policy, Procedure, Instruction, Checklist, Process, Plan, Template, Form, Training and Report to assign to each business document.
  • Archived all documentation in Management System SharePoint site.

Confidential, Reston, VA

Technical Writer

Responsibilities:

  • Worked at a Federal government consulting/contracting firm within their procurement and subcontracting department, composed business operations policy documents, website content, and a matrix that showcased business process responsibilities.
  • Formatted, proofed and edited large documents and built tables, graphics and indexes using MS Office suite and Visio.
  • Researched procurement lifecycle and procurement management to clarify and strengthen new content written for the intranet website. Researched the Federal Acquisition Regulation (FAR) to identify sections corresponding to process and procedural explanations used in the consulting firm’s business documents, insuring policies are in compliance.

Confidential, Fairfax, VA

Technical Writer

Responsibilities:

  • Conducted interviews to understand processes and then translated the processes and policies into written formal documentation.
  • Defined documentation conventions and developed procedural guidelines to identify all documentation management and archival requirements.
  • Ensured all documents captured and conveyed all appropriate and necessary information for every reader audience and user community.
  • Designed and implemented version control policy and procedures.

Confidential, Rockville, MD

Senior Technical Writer

Responsibilities:

  • Wrote and edited procurement solicitation proposals, software documents and white papers.
  • Selected photographs, drawings, sketches, diagrams and charts to illustrate material.
  • Attended formal briefing and system demonstration given for Army’s Brigadier General and other stakeholders and took meeting minutes.

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