Senior Technical Writer Resume

PROFESSIONAL SUMMARY:

Analytical and detail - oriented Technical Writer, having experience in rendering technical details into usable documentation, strong background in writing with excellent editing and proofreading skills, exceptional written communication skills; can work independently or in a team environment.

TECHNICAL SKILLS:

Adobe FrameMaker, Structured and Unstructured versions 4 through 2017, WordPerfect, Adobe Creator Suite 6 Design Standard (Adobe Acrobat Pro, Illustrator, Photoshop), Microsoft Suite (Outlook, Word, Excel, Visio, PowerPoint), SnagIt, Camtasia, HTML, CSS, familiar with use of Confluence.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer

Responsibilities:

Within Completion Tools group, created content for test reports and procedures as per inputs provided by test engineers.
Worked with internal teams (Engineers, Discipline Leads, and Technology Managers) to obtain in-depth understanding of the product and project requirements.
Produced content that met applicable standards and was appropriate for the intended audience.
Maintained in-house Microsoft Word templates for Test Reports and Test Procedures.

Confidential, Irving, TX

Contract Technical Writer

Responsibilities:

Draft procedures to Install, Modify, and Decommission physical and virtual servers.
Draft new and update existing frequently asked questions (FAQs).
Interface with development, support, and user community in the development and validation of procedures.
Develop documentation using Microsoft Suite, Word, PowerPoint, and Excel
Save completed documents using Adobe Acrobat DC
Draft and edited FAQs in HTML
Post completed documentation and FAQs to internal SharePoint CMS
Access ServiceNow systems to test and validate procedures

Confidential, Plano, TX

Technical Writer

Responsibilities:

Developed documentation for new products, as well as maintaining legacy product documentation.
Developed RESTful Interface API documentation for two Confidential platforms.
Developed user manuals for Confidential Mobile App for Android and iOS hand-held devices
Drafted procedures, from engineering documentation and hands-on use, of hardware and software.
Utilized Unstructured FrameMaker versions 2015 and 2017 in developing and maintaining customer facing documentation.
Used SnagIt 12 to capture and edit, as necessary, screens from software applications.
Used Adobe Acrobat Professional XI for final delivery of documentation.
Coordinate review of documentation through Collaborator and Acrobat Shared Reviews.
Familiar with Subversion (SVN) Content Management System (CMS).

Confidential, The Woodlands, TX

Contract-to-Hire Technical Writer

Responsibilities:

Created Hypertext Markup Language (HTML) help for oil/gas web-based application.
Assisted internal departments in developing documentation utilizing Structured Adobe FrameMaker and Microsoft Word.
Utilized Microsoft Team Explorer for Visual Studio 2013 as Content Management System (CMS) manage FrameMaker and Microsoft Word content.
Maintained FrameMaker and Microsoft Word templates.
Developed tutorial videos utilizing TechSmith Camtasia and SnagIt.

Confidential, Dallas, TX

Contract Technical Writer

Responsibilities:

Sole writer, worked with engineering and management groups in Dallas, TX, Petaluma, CA, and Shanghai, China, documenting two product lines in Access division of Confidential
Created, edited, and revised hardware and software documentation for new products, as well as legacy products from engineering documentation, project resource documents, communication with hardware, software, and test engineers, and hands-on use of hardware and software.
Created online help using FrameMaker 7.2 source files for in corporation into Element Management Systems.

Confidential, Arlington, TX

Contract Technical Writer

Responsibilities:

Supported development of documentation for mail sorting equipment used by the Confidential .
Converted existing FrameMaker source files to Darwin Information Typing Architecture (DITA) XML format.
Edited converted documents using XMetal Enterprise.
Developed user guide for graphical user interface (GUI) documentation for mail sorting system.

Confidential, Dallas, TX

Senior Technical Writer

Responsibilities:

Created new and edited legacy installation, operation, and maintenance documentation for telecommunication hardware and software.
Developed single-source workflow by creating PDF, HTML, and Online Help from FrameMaker source files.
Worked with subject matter experts to compile hardware and software product information. Ensured document procedural accuracy on hardware and use of software systems.
Collaborated with internal teams and customer technicians to define customer requirements.
Mentored writing team members on use of changed FrameMaker templates.
Managed Adobe Structured and Unstructured FrameMaker document templates and element definition document (EDD).
Designed customer documentation CD-ROMs.

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