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Technical Writer/change Management Consultant Resume

Hudson, OhiO

SUMMARY:

  • Certified OCM Prosci ADKAR Change Management Practitioner. Certified Facilitated Sessions Leadership Trainer.
  • Experience creating business plans, communication plans, sponsor roadmaps, plans, coaching plans and documenting successes.
  • Experienced coach and specialist responsible for working with management and key stakeholders to implement the 3 - Phase Change Management Process and design performance-based learning solutions that support business strategies. Analyze and recommend solutions for high priority business issues. Suggest projects and studies to be conducted each year.
  • Experience with process modeling and process re-engineering. Strong project management, analytical, and problem- solving capabilities. Use root cause analysis to analyze data support processes.
  • Worked on three SAP R/3 implementations in Danbury, Connecticut, Louisville, Kentucky and Confidential in Fairlawn, Ohio. Experience supporting and analyzing process and system changes for the Materials Management (MM) module.
  • Ability to review daily and weekly reports to make recommendations to improve productivity and efficiencies. Utilize extraordinary oral and written communication and interpersonal skills in combination with strategic, analytical and persuasive skills to assimilate information and create compelling communications.
  • Master of Arts degree and proficient in the following software programs: Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook), Windows XP, Internet Explorer, Worldwide Instructional Design and Development (WIDS), SAP R/3 and imagineIS software. Ability to identify, recommend and deliver learning strategies for high impact critical business initiatives; this includes purchased and internally developed learning solutions.

PROFESSIONAL EXPERIENCE:

Confidential, Hudson, Ohio

Technical Writer/Change Management Consultant

Responsibilities:

  • Demonstrated experience managing change during transition.
  • Conducted change impact assessment, stakeholder analysis, plan development and implementation.
  • Coached employees in their newchanged environment.
  • Perform business process improvements for failure investigations, construction fraud, transmission tripping events and reporting, PROMOD Planning, PI Database and Substation Apparatus.
  • Prepared for change by defining change management strategy, preparing the management team and the sponsorship model.
  • Experience developing management and implementation plans.
  • Reinforce change by collecting and analyzing feedback, diagnosing gaps and managing resistance.
  • Implement corrective action and celebrate successes.

Confidential, Westerville, Ohio

OCM imagineIS software Trainer

Responsibilities:

  • Implemented the 3-Phase Change Management process.
  • Analyzed and improved IT processes.
  • Trained county employees throughout the State of Ohio to use the imagineIs IT technology to provide secure, appropriate access to a client’s electronic file for assigned team members, particularly the person supported and their families.

Confidential, Massachusetts

SAP CONSULTANT

Responsibilities:

  • Identified active and visible sponsorship to support change management program.
  • Used root cause analysis to analyze data support processes to develop SAP IT for Barcode implementation.
  • Successful trained over 50 users in an innovative program through effective coaching.
  • Updated Quality Management info records.
  • Developed electronic of compliance documents and .
  • Conducted validation testing.

Confidential, Cleveland, Ohio

PROJECT DIRECTOR

Responsibilities:

  • Assessed, designed, facilitated and evaluated technical, soft skills, industry specific and job specific programs, including user manuals, leader guides, job aids, self-instructional learning solutions, e-learning applications and all program documentation.
  • Efficiently communicated with technical, business and executive teams at all levels. Documented the customer service Functional Manager position for purposes.
  • Experience with performance based and management for large city department consisting of 1,200 employees.
  • Developed and instructed the following courses during tenure: Phases 1 & 2 Turnaround CS, Business Writing parts I & II; English as a Second Language; Management Skills; Employee Orientation; Workplace Relationships; Effective Presentation Skills; Coach to Win.

Confidential, Ohio

SAP DEVELOPER

Responsibilities:

  • Participated in Phases 4 & 5 of the implementation.
  • Documenting procedures for purposes.

Confidential, Cleveland, Ohio

DELIVERY MANAGER

Responsibilities:

  • Taught aspects of culture, expectations in their role, norms, behaviors and networking using accelerated learning principles.
  • Delivered for new team leaders for CS Entry and provided evaluations and feedback.
  • Completed work on SAP engagements after Confidential spun out from Confidential & Confidential, for the Materials Management module.

Confidential, Cleveland, Ohio

PROJECT MANAGER AND CONSULTANT

Responsibilities:

  • Consultant in the professional and organizational development department, fulfilling duties as a project manager for the LEAP Desktop Channel.
  • Produced programs that were staged on the desktop channel and served as a course developer for SAP R/3 implementation of the materials management (MM) module.
  • Participated in multiple successful SAP implementations. Produced on-line procedures, instructor-led materials and proficiency building exercises for a global manufacturing company.

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