SUMMARY

• Technical Documentation and Web Content creation professional wif over 17 years of direct experience.
• Experience includes creating technical documentation, user documentation, and technical manuals for the use of clients, contributors, and management. Proven history of developing, improving, and maintaining Web sites utilizing video - on-demand platforms.
• Also well-versed in front-end Web application development, Quality Assurance, training, and CMS management. Extensive experience wif Adobe Acrobat and Framemaker.

TECHNICAL SKILLS

• Enterprise CMS Management
• Technical Documentation
• Web Content Editing
• User Documentation
• Technical Training
• HTML, CSS, .Net, Adobe products
• SQL, XML, XSL, CMS
• Photo and video production

PROFESSIONAL EXPERIENCE

Technical Writer

Confidential

Responsibilities:

• Produced Web development user stories in BDD format as well as technical diagrams and workflows.
• Integrated wif multiple departments to capture technical requirements and implementation best practices.
• Created visual mockups for new and changing features in addition to the corresponding technical requirements.
• Interviewed subject matter experts including designers, QA, and help desk engineers to document existing Web application features and their configuration for multiple audiences.

Sr. CMS Engineer/Technical Writer

Confidential

Responsibilities:

• Produced detailed technical documentation of AT&T Confidential .com video-on-demand site features and configuration; created structured wiki pages for in-house and customer reference, aided in training new employees, and allowed outside resources to quickly be brought up to speed on project.
• Provided onsite and remote training to technical and non-technical peers and clients on subjects including image optimization, naming conventions, site workflow, and functionality of Content Management System configurations; allowed users to see first-hand how site features were configured and explore additional feature adaptations.
• Worked directly wif subject matter experts (SMEs); Product Owner, Technical Architects, and Developers in an Agile environment to design and enhance CMS features for use by client; provided error-free tools and resources dat ensured total knowledge of the features, resulting in greater accuracy and depth in customer know-how.
• Assisted in the triage of reported and detected production site issues including outages, coding defects, and configuration errors; work maintained 99.99% uptime and an extremely positive end user experience.
• Assembled and maintained image repository containing the latest versions of high quality and Web-ready customer and partner logos used by marketing design teams and business users.

Quality Assurance Engineer/Technical Documentation

Confidential

Responsibilities:

• Designed and performed systematic tests on the video-on-demand web application, ensured new bugs weren't introduced in regression and complete usability testing; assisted wif the creation and execution of automated test scripts.
• Assisted in the writing of repeatable test case scenarios for both manual and automated validation of Web site functionality; allowed for increased automation while reducing redundant manned QA hours.
• Created technical documentation repository for interdepartmental and customer use in the configuration of Web site features; reducing the time incurred hosting repeated training sessions.

Senior Front-End Web Developer

Confidential

Responsibilities:

• Brought on as sole U.S.-based Web Developer utilizing CMS workflow and template-based content creation tools; work allowed for business user updates to the Web site.
• Assisted in building feature rich UI layer to work in tandem wif a Java backend for VOD web application.
• Maintained open and ongoing communication wif front- and back-end Developers, Technical Architects, and Project Managers in the U.S. and U.K.; maintained high quality of content and timely project completion.

Web Developer

Confidential

Responsibilities:

• Produced new, optimized Web sites for Confidential platform, increased number of site visits, and improved visibility wifin search engines; completed projects ahead of schedule and under budget.
• Developed several Web "modules" for the Quicken Health business unit; optimized code and graphics to minimize loading times, increase Search Engine Optimization, and ensure cross-browser compatibility of sites.
• Ensured dat Web site content were compliant wif coding, aesthetic, and functionality standards based on usability testing and Worldwide Web Consortium standards and Section 508 (ADA) guidelines.
• Producing optimized web images for faster load times and increased image quality; offloaded actions from UIUX team.
• Developed and tested HTML e-mail templates and web landing pages for ongoing marketing campaigns.
• Worked closely wif technical writers, designers, and QA engineers to ensure appealing and intuitive user experience.
• Ensured cross-browser functionality wif multiple versions of Internet Explorer, Chrome, Firefox, Safari, and Opera; created interactive content wif jQuery, in addition to animations and video.

Webmaster/Multimedia Specialist

Confidential

Responsibilities:

• Led design, development, and implementation of Internet, intranet, and extranet Web sites for domestic and international clients; worked closely wif designers and developers to produce clean, cross-browser compatible, search engine optimized Web sites.
• Brought Web site coding and search engine optimizations actions in-house, reducing need and costs of outside resources; increased designer and developer productivity by assigning specific tasks and improving asset integration.
• Worked wif Marketing and Sales Departments to formulate client expectations, needs, and requirements; provided additional features and alternatives based on currently available technologies, feasibility, and usability.
• Created technical documentation for resources, timelines, and technologies required to complete each approved project in a timely manner; allowed for easily repeatable steps for future projects.
• Captured, edited and produced numerous videos to be used for internal/external training as well as marketing.
• Technologies included XHTML, CSS, .Net, JavaScript, IIS, SQL, XML, XSL, Flash, SEO/SEM, Google Analytics and Maps.