Technical Writer and Content Developer.
Expertise in; authoring, style guides, proofreading, editing, graphics, diagrams, user advocacy, collaboration, testing, document revision/control, and website design.
Expertise documenting complex issues for a general audience; user manuals, data sheets, user interfaces, configuration guides, product documentation, reports, brochures, white papers, presentations, tutorials, policies and procedures, use-case models, training modules, test procedures, graphic designs, advertisements, magazine articles, and web content.
Familiar with the industry’s leading presentation, database, content management, desktop publishing, web authoring and project management tools.
I have successfully managed people, projects, schedules, budgets, risks, resources, tradeoffs, revisions, iterations, alternate solutions, meetings, reports, client relationships, daily operations and deliverables.
Presently a board member and advisor to four non-profit organizations and a member of Leadership Auburn and the Auburn Citizens Awareness Academy.
Technical Writer, T&E Coordinator
June 2010 – Present
Responsible for Test and Evaluation and the delivery of contracted documentation on an Air Traffic Control System for the Confidential, using DID’s for guidance. Documentation includes: Task and Skills Analysis, Technical Instruction Books, Course Design Guides, Instructor Guides, Student Guides, Operational Tryouts, Course Conduct, Performance Exams, Test Plans, Test Procedures, Training Development, Human Factors Engineering Documents and Presentations. Using Microsoft: Word; Excel; Outlook; Sharepoint; Powerpoint; Project; Visio and Adobe: Photoshop; Illustrator; InDesign; Fireworks; Framemaker and Acrobat.
Confidential, Auburn, CA.
Marketing & Communications Director.
Sep. 2008 – Present (2yr, 8months)
Vice President and Chair of Confidential for 2009-2010. Initially responsible for creating MS Access database of client information and training volunteers on its use. Involved in marketing for our many food drives and fundraising activities, community presentations and producing brochures, posters and flyers for the local community events. My present role is chartered with outreach to local communities, business and volunteer organizations, speaking engagements, newsletters and improving overall communication capabilities, including website and social networks.
Confidential, Auburn, CA.
Consultant, Technical Writer
Oct. 2002 – Sep. 2008
I started Confidential as a technical consulting service and successfully delivered product documentation and training for 3 products at 3 companies. This included product documentation, data sheets customer presentations, product specifications, promotional and trade show materials. Over the last 4 years I developed 2 retail websites and 2 for local non-profit organizations. My online retail experience included an online marketing campaign, and marketing collateral, graphic designs and ads for domestic publications.
Confidential, Fremont, CA.
Project Manager/ Technical Writer/ Trainer
Nov. 1996 – May 2001(4yr, 7months)
Using market research, emerging technology, and local resources created presentation materials, business plan, vision statements and marketing collateral for presentations to industry experts, venture capitalists, business associates and potential customers.
Generated; design documentation, statements of work, project plans, schedules, white papers and training tutorials for engineering and manufacturing departments. Helped produce successful business collaborations and ISO 9000 certification principles and workflow procedures.
Creation of CLI, API and NMS interface standards, specifications and product documentation. Website design specifications.
Pre-Sales preparation of customized interface solutions, customer presentations and individual configuration management solutions.
Heavily involved in all documentation from project plans to white papers, MRD’s, PRD’s RFP’s, training guides, user manuals, installation guides, configuration manuals, operating procedures, and test procedures.
As the program matured I developed and presented classroom and web based training classes, developed curricula, course work, usability tests, customer acceptance tests (CAT), performance evaluations and sales presentations.
Responsibility for the staging of trade show setups, trade show demonstrations, promotional materials and workshops.
Product expertise gained while managing the program led to responsibility for managing successful partnerships, Statements of Work, (SOW), licensing agreements, MRD, RFP and PRD deliverables.
Confidential, Menlo Park, CA
Project Manager/ Technical Writer
May 1994 – Oct. 1996 (2yr, 6m)
As project manager I was responsible for the development, on-time and under-budget release of a new family of networking products.
Following this I spent a year analyzing technology advances and emerging networking markets, writing white papers, reports, application notes and training materials which developed into project proposals and, after subsequent presentations to executive staff members, resulted in approval to begin development of a new series of products.
I served as a technical member of the company’s acquisition team for networking technology. Champion for expanding network product lines.
HTML, XML, VHDL, Verilog, VB, perl, Unix utilities.
Word, Excel, Powerpoint, Frontpage, Project, Access, Visio, Sharepoint, Acrobat, FrameMaker, Illustrator, Dreamweaver, PhotoShop, CorelDraw, AutoCAD, Presenter, Captivate, SnagIt, Agile, CVS.
Windows NT/XP/Vista; Mac OSX, UNIX/Solaris, Linux, VMS/RSTS, DOS, VxWorks, NOS, LynxOS.
Chicago Manual of Style, Microsoft Manual of Style, (SUN) Style Guide for the Computer Industry, System Development Life Cycle (SDLC).
BS Electrical/Electronic Engineering,
Certificate in Marketing Principles
Certificate in Technical Writing