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Senior Product Specialist/senior Promotional Writer Resume

Westwood, MA


Position in technical or marcomm documentation


Operating Systems: Windows 10

Applications: RoboHelp; FrameMaker Microsoft Word; Microsoft Excel; Microsoft Paint; SmartDraw; Paint Shop Pro; Microsoft FrontPage; TextPad; Microsoft Access

Programming Languages: C; MAGIC Programmer Training; HTML; CSS


Confidential, Westwood, MA

Senior Product Specialist/Senior Promotional Writer


  • Composed and edited materials for upper management.
  • Developed and maintained Issues Monitoring web site.
  • Served as sole point person for responding to all RFP inquiries related to the Patient Care and Patient Safety (PCS) and Surgical Services (SUR) solutions.
  • Coordinated and responded to RFPs, work with Marketing and Sales staff to ensure RFPs meet deadlines and specifications.
  • Documented and maintained detailed Wiki of frequent RFP questions and answers for the PCS and ORM solutions.
  • Generated collateral materials, including product briefs and flyers
  • Translated and responded to Spanish RFPs.

Project Coordinator



  • Ensured the timely production of online product documentation, including online Help, hard copy user manuals, and release notes.
  • Established and communicate documentation procedures, standards, and templates.
  • Created System Conventions Help project for new UI.
  • Structured and coordinated quarterly training program for 45 Development Specialists and 18 Technical Writers.
  • Mentored entry - , mid-, and senior-level Technical Writers.
  • Participated in Director and VP meetings, wrote quarterly reports for Directors regarding documentation updates and issues.
  • Monitored project schedules and managed writer assignments throughout the project cycle, tracked project completion information.
  • Conducted QA validation testing.
  • Supervised group of nine Technical and Senior Technical Writers.
  • Responsible for timely delivery of on-line Help documentation and release notes to coincide with multiple releases and service releases (16 products and four product lines).
  • Responsible for staff development, including training, quarterly evaluations, and annual reviews.
  • Developed and communicated expected standards of performance for all employees.

Senior Technical Writer



  • Analyzed, distributed, and tracked all MIS documentation assignments for 30 writers.
  • Supervised and conducted online Help training for all new Confidential hires.

Technical Writer



  • Used RoboHelp to create conceptual and task-based online documentation (topics, jumps, popups, inter-module links, indices, TOCs); created graphics, including screen shots, flowcharts, and SHED files.
  • Used functional specifications and other source material, including interviews with Development, QA, and Implementation, to research software enhancements and bugs.
  • Wrote, edited, and proofread all online documentation for the following applications (MAGIC, Client/Server, and Thin Server platforms): Medical Information Systems (MIS); Internet Gateway (web application); and Imaging & Therapeutic Services (ITS)
  • Peer edited documentation.
  • Created and added online QRC (Quick Reference Card) Help projects to all Client/Server applications.
  • Established and managed documentation schedules; performed daily analysis of DTS (Development Tracking System) to determine documentation needs; wrote and transmitted release notes.
  • Used Microsoft FrontPage to link WebHelp to the online Confidential ITP (Implementation Training Program) and IRG (Integration Reference Guide); wrote and maintained departmental Intranet site
  • Member of both Style and Graphics Committees; established policies and procedures for the Documentation group.

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