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Technical Writer Resume

Dublin, OH

SUMMARY:

I intend to use my communications, writing and public relations skills to produce value for an organization by increasing brand awareness and recognition with internal and external audiences.

TECHNICAL SKILLS:

Microsoft Office, WordPress, Social Media, Dreamweaver, InDesign, Photoshop, SharePoint, RoboHelp, Netitor, Constant Contact

EXPERIENCE:

Confidential, Dublin, OH

Technical Writer

Responsibilities:

  • Create and edit feature stories on local high school student - athletes and community leaders and residents.
  • Research and obtain background information and support material prior to interviewing each story subject.

Confidential, Dublin, Ohio

Communications Specialist

Responsibilities:

  • Created or improved standard operating procedures and manuals for Confidential ’s Supply Management Services and Sourcing processes.
  • Researched online sources and consult subject matters experts to acquire materials for technical documents, procedure guides and communications.
  • Served as the primary contact for Confidential client visa letters.
  • Reviewed and edited all letters to ensure accuracy prior to processing.
  • Worked with a learning consultant to provide communications updates, technical documents, and training course descriptions for Confidential ’s implementation of the Fieldglass payroll system.
  • Handled an expedited change request impacting 53 procedures at Confidential .
  • Completed the assignment while remaining open to various changes throughout the process.
  • Led work sessions with Confidential subject matter experts to create or edit communications materials for intranet websites.

Confidential, Columbus, Ohio

Sports Information Director

Responsibilities:

  • Worked under a short deadline to contact former student-athletes of the previous national championship football team, and successfully produced features for the website and homecoming game program.
  • Learned the process of updating the athletics website, and implemented improvements by including profile pages for each student-athlete and an expanded history and records sections.
  • Provided press releases for game recaps, athletics news and feature stories. Worked with local and national media to promote student-athletes and coaches.

Confidential, Washington, DC

Communications Director

Responsibilities:

  • Helped increase attendance at alumni and fundraising events by working with the development director on new marketing and promotion initiatives.
  • Published all quarterly Confidential & Confidential alumni magazines before the deadline.
  • Interviewed students, faculty and alumni for feature articles.
  • Created advertisements and website content to promote open house events for prospective students and parents.
  • Successfully pitched a story to local media outlets on a student personally meeting Pope Benedict and another student performing in the Confidential ’s Thanksgiving Day Parade.
  • Implemented a crisis communication program that was utilized following a student’s death, and another student’s arrest.
  • Learned page creation and content uploading steps for a new website.
  • Updates included school news, emergency announcements and feature stories.

Confidential

Sports Information Coordinator

Responsibilities:

  • Learned to upload content and add images for athletics websites.
  • Implemented new student-athlete question and answer features, and blogs.
  • Assisted in implementing internet broadcasting for the 2003-2004 season.
  • Listening audience grew by 75 percent over the next four years.
  • Created press releases, feature stories, game programs and information guides on each athletic program for websites and media.

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