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Manager, Technical Communications Resume

SUMMARY

  • Writer, trainer, scrum master, project manager, and support professional with 20 years of experience working for clients in the software development, financial, legal, medical, and publishing industries.
  • Repeatedly ahead of schedule and under - budget on numerous projects.
  • Solid understanding of web design and user acceptance testing.

PROFESSIONAL EXPERIENCE

Confidential

Manager, Technical Communications

Responsibilities:

  • Managing technical writing team to produce documentation for end-to-end ad-serving platform
  • Working with multiple departments to create documentation for a wide-variety of uses for multiple audiences
  • Creating videos for both internal and external use with Camtasia software
  • Performing training on ad-serving platform for both internal and external users
  • Filing bug tickets using JIRA as well as setting up knowledge-base articles using Confluence for application support
  • Serving as interim JIRA/Confluence administrator
  • Teaching Agile and scrum methodology to developers and other members of Confidential
  • Teaching technical writing team to use Madcap Flare integrated with git repositories on change-management control

Confidential

Manager

Responsibilities:

  • Documenting and writing specifications for Mobile First projects and also to in corporate Responsive Design concepts
  • Jira and Confluence administration
  • Creating Runbooks, Disaster Recovery (DR) procedure documents, and Business Continuity (BC) plans
  • Using PowerPoint and Captivate to create interactive tutorials and quizzes
  • Writing online help using MadCap Flare
  • Creating subversion (SVN) repositories to maintain version control for all documentation created
  • Managing Sharepoint repositories to create shareable content across multiple locations and user communities
  • Answering highly technical questionnaires about cloud-based platforms and capabilities

Confidential

Technical Writer

Responsibilities:

  • API/SDK Documentation
  • Confluence administrator to create wiki-based documentation system
  • Data Dictionaries
  • Edited XML source files to create both external (non-user) and internal (developer) documentation
  • Evaluated help tools to create online help systems to serve a variety of audiences

Confidential

Technical Writer

Responsibilities:

  • Wrote process and procedure documents for internal and external audiences based on interviews and user stories
  • Wrote specs and requirements with input from multiple audiences to user stories using Jira
  • Tested and documented new technology for both internal and external audiences to deliver ad-serving activity-based technology
  • Wrote marketing materials for sales team to educate in-house staff as well as external clients
  • Created Runbooks, Disaster Recovery (DR) procedure documents, and Business Continuity (BC) plans

Confidential

Senior Technical Writer

Responsibilities:

  • Updated Runbooks and Disaster Recovery (DR) and Business Continuity (BC) plans based on interviews with existing staff as well as reviewing existing processes and procedures
  • Created and maintained product user guides, release notes, data dictionaries, white papers, installation guides, SOPs, and other product documentation working with business analysts, software developers, and financial engineers
  • Managed the company wiki and blog sites to disseminate information to both internal and external audience
  • Worked with product managers and analysts to define the scope of the documentation content.
  • Maintained and updated the company’s intranet product site
  • Coordinated and led semi-annual release training sessions
  • Researched and recommended alternative methods for delivery of product documentation

Confidential

Technical Writer

Responsibilities:

  • Reviewed and edited corporate communications and technical writing by team members for clarity and consistency
  • Documented and reviewed requirements with product and project team members
  • Distributed updates of key documents for developer and client firms
  • Redeveloped current technical documentation in terms of content and style

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