SUMMARY:

• High performing, senior - level professional with excellent communication skills, capable of delivering projects on time and within budget and committed to excellent customer service.
• Strong technical and analytical skills
• Efficient and detail oriented technical editor and proofreader.
• Excellent communication skills: technical, non-technical, verbal and written
• Capable of managing multiple priorities
• Proven Project Management skills
• Working knowledge SOX Compliance
• Flexible, adaptable change agent
• Expertise for taking technical information and creating documentation that is appropriate and relevant for my intended audience.
• Enthusiastic, optimistic, self-starter
• Independent, professional, reliable
• Capable of learning new technologies, applications quickly
• Team player capable of working with associates at all levels within an organization
• Honest, hard-working, willing to go the extra mile to get the job done
• Utilize best practices to drive the design, development and implementation of business processes for new and existing systems across functional areas.
• Proofread and edit documentation, operating procedures, work and process flow documentation, technical processes and non-technical documentation.
• Apply “out of the box” thinking to develop creative approaches and solutions to system and process related issues.
• Improve operational efficiency by diagnosing and resolving process problems and conflicts.
• Practice compliance by identifying organizational impact and potential risks and developing controls to mitigate risks.
• Utilize best practices in technical documentation to author technical documentation such as standard operating procedures, process flows, work instructions, user manuals, job aids, online help, and test questions.
• Manage large training and documentation teams in the design and development of ILT, CBT, and WBT training materials, job aids, reference manuals, work instructions, SOP’s, on-line help and specifications-system requirements.
• Provide training needs assessments relative to individual competencies and system requirements.
• Satisfy clients by providing value-added service, improving learning and achievement, enhancing staff communications and relationships.
• Apply latest instructional design and adult learning methodologies in the design and development of training materials.
• Provide consultation and project management on performance management and improvement, change management, technical documentation, instructional design, and training and development initiatives for federal government agencies within the Department of Defense.
• Utilize my business development, sales and marketing skills in the effort to win business and secure contracts with new and existing clients.
• Proofread and edit technical and non-technical documents.

COMPUTER SKILLS:

Microsoft Office Suite SCORM compliance Visio ERP Systems CRM systems LMS Adobe Products SharePoint SnagIt Hyjack Blackboard

PROFESSIONAL EXPERIENCE:

Senior Technical Writer/ Business Analyst & Process Improvement Consultant

Confidential, Indianapolis, IN

Responsibilities:

• Designed and developed documentation in the form of Visio diagrams and a user guide in support of the Capacity Management processes.
• Proofread and edited technical documentation from a variety of sources.
• Facilitated/Conducted cross functional sessions with SMEs to capture AS-IS and To-BE processes.
• Gathered and documented business requirements using process and use case modeling techniques.
• Utilized best practices to consult and implement process improvements and change management initiatives in regard to the Capacity Management function.

Business Analyst/Technical Writer

Confidential, Maumee, OH

Responsibilities:

• Utilized best practices in business process and use case modeling to consult on system design and requirements in regard to the development and implementation of Configuration software application.
• Wrote and executed test scripts, use cases and scenarios and coordinated large scale, cross functional testing initiative including unit testing, integrated testing and usability testing.
• Designed and developed training materials and reference manual and user’s guide.

Business Process Analyst/Technical Writer

Confidential, Columbus, OH

Responsibilities:

• Developed and wrote compliance process documentation in support of business continuity initiatives in the Procurement organization.
• Conducted cross functional workflow and business process analysis, design, and documentation using business process and use case modeling techniques.
• Utilized best practices to consult on Change Management initiatives, Best Business Practices, Business Requirements, Business Impact Analysis, Risk Evaluation and Control in support maintaining SOX Compliance.
• Proofread and edited technical documentation from a variety of sources.

Lead Business Analyst/ Training and Development Consultant

Confidential, Maumee, OH

Responsibilities:

• Managed implementation team for Sales/Marketing/Customer Service on large scale ERP implementation.
• Conducted extensive business process and workflow analyses in support of the implementation of cross functional and integrated business processes using business process and use case modeling techniques.
• Gathered requirements and wrote system specifications for modifications and/or enhancements to the application.
• Wrote certification test questions and answers for online certification, wrote use cases and scenarios to conduct system testing, and validation.
• Designed, developed and delivered custom training materials training for Order Management, Pricing, Quoting, Order Entry, Load Consolidation, Query and Navigation.
• Provided change management consultation including best business practices, standard operating procedures and continuous improvement.

Project Manager/Business Analyst/Sr. Trainer

Confidential

Responsibilities:

• Managed ERP implementation and training initiative for the Construction division of Confidential
• Conducted extensive business process, workflow and risk analysis and implemented the integration of the new process and workflows at 12 facilities.
• Documented standard operating procedures, work instructions, job aids, training materials, forms.
• Delivered hands-on training for the ERP application, best business practices, business office operations, and SOX compliance requirements to all users in each facility, from the general manager to the field crew members.
• Implemented change management initiatives to drive user acceptance of new business and system processes.

Project Manager/Training Consultant

Confidential, Toledo, Ohio

Responsibilities:

• Created schedules, wrote job aids, user guides and work instructions for over 10,000 end-users.
• Coordinated and managed the rollout and migration of over 10,000 clinical and non-clinical users to a new application portal in 8 hospitals.
• Conducted SharePoint training, troubleshooting, issue resolution and support to over 10,000 clinical and non- clinical users.