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Technical Writer Resume

Chantilly, VA

WORK EXPERIENCE:

Technical Writer

Confidential, Chantilly, VA

Responsibilities:

  • Serve as a contractor for the Department of Labor’s Employment & Training Administration (ETA) Help Desk.
  • Develop and maintain standard operating procedures for Help Desk personnel.
  • Provide editing and writing support for Help Desk training materials and other documentation as necessary.
  • Maintain Service Catalog and Technical Service Catalog for the ETA Help Desk.

Technical Writer

Confidential, Columbia, MD

Responsibilities:

  • Serve as a contractor for the Center for Medicare & Medicaid Services.
  • Support the construction of the Data Services Hub, which was mandated by the Affordable Care Act.
  • Edit and format multiple Business Service Definitions, which play a key role in supporting the Hub’s service - oriented architecture.
  • Create minutes for high-level technical discussions and meetings with business owners.

Technical Writer/Project Coordinator

Confidential, Washington, DC

Responsibilities:

  • Served as a contractor for the Department of Veterans Affairs (VA).
  • Reviewed and edited RGI and VA deliverables for readability and adherence to style guidelines.
  • Maintained and tracked status of VA OIT deliverables for seven VA projects.
  • Helped the company develop and maintain a process for making deliverables compatible with VA 508 guidelines.

Software Tester/Technical Writer

Confidential, Arlington, VA

Responsibilities:

  • Serve as a contractor for the Confidential Service.
  • Create test scripts for the Justice Detainee Information System ( Confidential ), a collection of U.S.
  • Marshals Service databases that tracks prisoners and collects information on investigations.
  • Develop and maintain a Test Plan that defines the test procedures for each Confidential enhancement.
  • Perform testing as necessary.

Technical Writer

Confidential, Princeton, NJ

Responsibilities:

  • Documented IntelliVid, a software package that controls retail CCTV systems.
  • Responsible for the Setup Guide, the User's Guide, and related publications.
  • Handled documentation for the VideoEdge NVR software package, which controls CCTV systems for large and small installations.
  • Responsible for documents for multiple applications, including the Vx Server and Vx Client.
  • Maintained PowerPoint training presentations for the VideoEdge NVR software package.
  • Performed testing on the VideoEdge NVR system when necessary.

Technical Writer/Assistant Librarian

Confidential, Reston, VA

Responsibilities:

  • Documented CM library procedures and processes for the General Services Administration Public Building Service Office of the Chief Information Officer.
  • Served as the backup for the Head CM Librarian and performed some daily library tasks.

Technical Editor/Librarian

Confidential, Falls Church, VA

Responsibilities:

  • Edited documents for style and worked with technical points of contact (POCs) to fill in aspects of particular documents.
  • Helped distribute paper and electronic copies of Document Control Office (DCO) documents.

Senior Technical Writer

Confidential, Herndon, VA

Responsibilities:

  • Assisted Lead Technical Writer in developing and shaping the requirements for the project and edited the raw evaluation data generated by the technical team.
  • Also supported the lead by performing editing and various other tasks.

Senior Technical Writer

Confidential, Scotts Valley, CA

Responsibilities:

  • Developed and maintained print/online documentation for client applications in eXpressroom, an XML/Java-based platform for developing and maintaining large websites. Used FrameMaker for print documentation and JavaHelp for online documentation.
  • Developed training materials for the eXpressroom Workflow System, which allows users to automate eXpressroom work processes, in FrameMaker.
  • Helped developers write white papers about technical aspects of eXpressroom in Microsoft Word. Advised developers on organizing white papers and edited them for grammar and readability.
  • Developed the two-volume eXpressroom Programmer's Guide, which helps programmers develop applications for eXpressroom, in FrameMaker. Reviewed and edited documents for grammar and readability.

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