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Instructional System Designer / Technical Writer Resume

PROFILE:

  • Web Content Consultant with advanced skills in Technical Writing and Instructional Design, and a proven background of improving operations through effective research, curriculum design, and development.
  • Adept at creating web - based documentation, training and instructional materials, teaching aids, as well as procedural-based technical/troubleshooting manuals and user guides, along with classroom materials
  • In-depth experience in instructional design (ADDIE model), technical training, writing, course development, adult learning theory, and resource coordination
  • Excel at collaborating with directors, managers, instructors, clients, and customers to determine user and training needs
  • Utilize Information Mapping to correctly categorize all topic content into the appropriate categorization including policies, processes, procedures to allow users to locate information in a timely manner

KEY SKILLS:

  • Proficient with a vast array of publishing, training, and graphics suites, including:
  • Dreamweaver
  • FrameMaker
  • Confidential (CMS)
  • BrainShark
  • Adobe Presenter
  • SnagIt
  • MS Office Suite
  • Visio
  • Photoshop
  • RoboHelp
  • SharePoint
  • LiveMeeting

WORK EXPERIENCE:

Instructional System Designer / Technical Writer

Confidential

Responsibilities:

  • Developed web-based user documentation (Process, Procedure, Concept), instructor-led training materials, and online recorded presentations in support of various financial planning and service platforms (Dreamweaver, MS Office Suite, Adobe Presenter, BrainShark, SnagIt, Visio, PhotoShop)
  • Utilized proprietary Content Management System to host web-based documentation and provide version control of materials
  • Established SharePoint groups to house and control Source Materials, Project Documentation, and End-User Materials
  • Utilized metadata and established templates to properly categorize documentation, to allow for accurate reuse of information and to allow the end user to locate information in a timely manner
  • Worked closely with Management, Product, and Customer teams to coordinate launch of all project documentation

Technical Writer

Confidential

Responsibilities:

  • Developed User Manuals, Maintenance Guides, and web-based interactives for Rating and Billing software solution
  • Utilized development and review processes to ensure quality information products are delivered to the customer
  • Utilized SharePoint for version control of internal/external documentation

Training Process Manager

Confidential

Responsibilities:

  • Developed Training Business Transformation Plan for Confidential, performing current and future state analyses based on internal and external leader interviews
  • Developed Confidential Training Development Process, Information Design Specifications, Instructor Effectiveness Guidelines, and Field Test Plan documentation to enhance the quality, consistency, efficiency, and effectiveness of Confidential training development efforts
  • Implemented ADDIE model as baseline for Training Development Quality Process

Senior Information Product Developer

Confidential

Responsibilities:

  • Developed web-based documentation, along with instructor-led and Confidential training for Customer Service training for Confidential Business Partners Organization (Adobe Breeze/Presenter)
  • Wrote customer documentation for multiple wireless telecommunications projects (hardware and software) in the following areas:
  • System Description (Adept Editor (HTML/XML), MS Word, and FrameMaker)
  • Installation and Configuration (Adobe Photoshop)
  • Troubleshooting and Maintenance
  • User Acceptance Test Plans
  • Provisioning
  • Online Help (RoboHelp)
  • Developed Instructor Certification Plan for AnyPath Messaging System and 7R/E Packet Tandem/Toll Solution.
  • Conducted “train the trainer” sessions.
  • Performed User/Task, and Needs Analyses to determine scope of required training development efforts.
  • Documents stored on SharePoint for version and access control
  • Utilized Confidential Content Management System to host web content (internal clients and external customers) and provide version control for documentation

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